**WARNING- VERY LONG APPRECIATION POST**…read more Tuesday night we left for Florida around 7:30 pm. At around 11:30 pm our transmission went out about 2 miles from the Beckley, WV exit. It was raining and it was not a good spot for it to happen since there was only a 3 foot berm and then gravel that dropped off. It was also 500 feet from construction area with left lane closed so everyone was getting in right lane. So we had semis passing at 60 mph 4 feet from us We called AAA and within 20 minutes David from Glen's Towing called and said he would be there in 5 minutes. AAA had told us Because of COVID nobody could ride in the tow truck so we amazingly found Ambassador Taxi after trying Lyft, Uber, and every other taxi company number with no answer. Ambassador said they would have to send the driver back to get a big SUV since we had 7 people and could be a little while since he was on way back from dropping railroad guys off in VA. When David arrived with the tow truck, he said "I'm going to just pull up behind you with my lights on and wait for the taxi to get here. Then you guys can just jump in taxi and I will bring van to your hotel for you to get your stuff out so you're not trying to do it on side of the road." He sat behind us for an hour until Ambassador got there. While we were awaiting, the owner of Ambassador called and let me know that they had a shop and could look at the van first thing in the morning for us if we wanted to have it towed there. I also, used my Choice Hotels app and booked us rooms at the Comfort Inn in Beckley. Since it was after midnight the app booked them for the following night. So I called Comfort Inn and the front desk girl said she would get them changed no problem. Ambassador arrived and we got into the Tahoe and he took us to the hotel. I walked in and the front desk immediately handed me the key cards and pointed me to our side by side rooms so I could get the kids in bed. 5 minutes later, David from Glen's towing arrived and completely dropped the van off the roll back for us to empty all of our luggage onto the hotel carts. Once in our room around 2 am, I got on the Enterprise app and booked a minivan for pick up at 8 am when they opened. I got a call around 7:40 saying they didn't currently have any vehicles (From Austin working there I knew that was common first thing in morning) and they would call when they received some from Charleston hopefully by noon. While waiting Ambassador auto called and said what I feared, transmission completely out. I told them I didn't want to put that kind of money into it and I had already booked a rental and asked if van was in the way or if I could come with trailer in 2 weeks to get van and she said "No problem. We will just park it around back." At 10 am Enterprise called that they had a van. I called Beckley Green Cab and they were there in 10 minutes to take me to Enterprise. I walked in enterprise and was in a 2020 Caravan with only the 82 miles on it in less than 5 minutes and headed back to the hotel to continue our vacation. We left a Beckley at 11 am. I can't say enough about how friendly and helpful everyone we dealt with was. Maybe it really is, Almost Heaven in West Virginia. Thank you so much to everyone we dealt with: Glen's Towing Ambassador Taxi Ambassador Auto Comfort Inn - Beckley Beckley Green Cab Enterprise - Beckley (Canterbury)

My car overheated on I-77 on Sunday, April 13, 2025. AAA dispatched Glen's Towing to pick me up…read more Shane had a bit of trouble finding me, but soon had me loaded and towed me to Mossy, WV, where I was picked up by another towing company. Shane waited with me the 30 minutes it took for the other driver to arrive. He was pleasant and professional. I would happily recommend Shane and Glen's Towing. They made a trying situation a bit better.

best bunch of guys you could ever meet very understanding…read moreand helpful if you need a wrecker, call these guys best service i have ever had

We had a wheel bearing go out on a trailer that we bought in SC on our way home to Michigan. Don…read morewas available to help on a Sunday and saved us from being stuck over night. He was kind and helpful and we were able to get back on the road and make it home!! We can't thank him enough!

I was in a real bind when my RV was towed to Don's shop. My brakes had failed, and I had no idea…read morewhat it was going to take to get back on the road again. I didn't know it at the time, but I soon realized I couldn't have been towed to a better repair shop. Don immediately recognized that the RV chassis was exactly the same as many of the trucks he works on. He found the problem in less than an hour (the master cylinder rubber seal), had the replacement part in hand, and had my RV fixed in no time at all. I was so impressed with his automotive knowledge, I asked if I could stay and have him fix a few more things on the RV before I left town. He happily obliged, so we ordered the parts and Don had the RV running better than it ever had before by the time I hit the road. I couldn't be happier, and the next time I'm in the area, I have a few more things I'd like to have him look at for me. Thanks a ton, Don!!!