I was calling around for cleaning services and spoke with Shannon of Brite Way Cleaning as my third…read morecall. Spoke with her over the phone, discussed all that I wanted to be cleaned and detailed (it sounded like she was taking notes), and Shannon took her time to explain to me what a move in clean was and gave me a quote of time and prices. I was very pleased with her call so I booked her services. Mind you, I had just bought my first place and it was EMPTY save for a couch, 1 armchair, and a TV stand. I was very explicit with the areas I wanted her to focus on during my call. The day came around for her to clean and my mom went over to let her into my place since I was working. She proceeded to then tell my mother that this would be a 5-6 hour job, minimum; no where near the quote of 3-4 hours I had received over the phone. She then texted me and told me it would take 6 hours. I had JUST bought my place and didn't have it in the budget for that long of cleaning. I told her to forget the blinds and only take 5 hours. I received a text when she was finished so I went over to pay her. I always feel very awkward looking things over when someone is staring at you so I didn't check out their work with Shannon and her helper present, which was my only mistake. I checked the place over after she had left and I had paid her and found some issues. I proceeded to message her about my concerns and she texted back and then called me right after her text and was quite rude over the phone with what she did do. I didn't want to argue with her so I just agreed and hung up. Two weeks later, I am now starting to move my things in to my new place and found many more issues. I had initially requested a move in clean. I told her I wanted the fridge inside and out, the stove, light fixtures, all kitchen cabinets and basement cabinets detailed. I also mentioned to her that the closests were just painted and not needing to be cleaned and the carpets did not need to be touched, no vacuuming or cleaning at all, because I was going to hire a carpet cleaner for that. As I was starting to unpack my things today, I found that the top shelf of all the kitchen cabinets, the small cabinets over the microwave, pantry, and fridge all weren't clean and still dusty. Also, on top of the fridge and underneath the fridge and stove all were still filthy. The basement cabinets and the light fixtures, which I specifically requested, weren't cleaned at all. Overall, I am extremely dissatisfied with Shannon's promise and what she delivered.

I had read the reviews for Brite Way Cleaning services. I was thrilled to hire someone based on the…read morereviews I had read. Shannon did an ok job. The problem is she was very unprofessional and didn't complete the job I paid her to do. My home is only 1640 sq feet. I keep up on cleaning but from time to time like to have someone come and do the detailed stuff and have it all done in a day. Shannon came to my home and quoted me $200, which I felt was sort of steep for what needed to be done. However, I agreed because of the reviews I had read. We set her up to arrive at 9am and she did not leave until around 5. Unfortunately, Shannon of Brite Way Cleaning Services never finished the job. I made the mistake of paying her before she completed what we agreed on. She assured me she would come back to finish my kitchen cabinets, some dusting but never did. She also left dirty rags and all my rugs outside. She didn't want to change the bedding and wasn't as clear as she felt she was in what I was paying her to do. Then not only did she not show up to finish, she sent me a text at 3am on a Sunday to tell me she wouldn't be able to finish the next day. At 3am she felt the need to let me know she was in need of rest based on her Dr's recommendations. She brings her own vacuum, which I feel is unsanitary because you do not know what is being brought in to your home, from another person she may be cleaning for. She also brings her own products and rags. So if you have any qualms you should know that. For what I paid her I feel my entire house should have been completed in the 8 hours she was here. I also fed her lunch and was as accommodating as I could be while she was working. I prep cleaned for her so it was just surface cleaning, no nicknacks, papers, all bedding removed, etc. Needless to say she never called me again to set up a later date. She didn't finish the job I paid her to do and she not did call to even apologize. Which in my opinion, she was unprofessional, unorganized and I feel overpriced for the services she provided me.

First time user of their service. Very impressed with their professionalism and willingness to work…read morewith their customers. Definitely will be using them as our cleaning service. I recommend that you strongly consider using MMCA as your cleaning service.

Very accommodating and excellent service!! Highly recommend this business. Came out on an early…read moreSunday in an emergency situation.

Amazing. I went through 3 services before…read more She is quick to respond which is nice - needed a spruce before a party and she was great. 3 girls for a few hours to bring me up to speed. I hired her for ongoing help. She's been back - it is not the cheapest but it is the best. Totally worth the cost too. Call her. You'll be thrilled! I know am.

Total bummer! I had really high hopes for Christal's services but was let down. I paid for a first…read moretime clean and ended up with a sub par wipe down. I addressed the issue with Christal along with pictures and she more than agreed that the clean was not up to standards and scheduled a time to come back. I accommodated her schedule and rescheduled when she had some personal issues. I understood that everyone has bad days and worked with her. When I reached back out when she was a no show, she responded that she had changed her mind on the re-clean. She became very unprofessional and rude. I was really understanding with Christal and she seemed genuinely concerned at first but quickly changed into a different person. If you are looking for a surface clean, she does an ok job but if you are looking for a good clean, someone to get the stuff that you don't have time to do, don't waste your money with her! Also, beware of her having all positive reviews and no negative...she will block the bad jobs so are not allowed to leave an honest review.

In the beginning, everything seemed great. However, communication progressively got worse over…read moretime. The crew was running late without notice, calls went unanswered, and the company became extremely unresponsive. It's very frustrating when you arrange your entire day and plans around a confirmed appointment and can't get any updates or responses. After two bad experiences, I decided to look for a different company.

They did a wonderful job in my 2 bedroom apartment that needed a deep cleaning! Left it all…read morespotless and it was so easy to book too! Great prices and definitely worth it. Can't recommend them enough!

Highest Expectations cannot even provide the lowest expectations. Rachel viewed two houses to…read moreclean for myself and a family member. Never heard from her again. If the job was more than she could take on, she could have simply said so, not ghost us. We're happy she showed her true professionalism, and lack of prior to hiring her.

Ben and Rachel are absolutely amazing and I'm not exaggerating when I say I wish I could give them…read more10 stars!!! They were very responsive, professional, and able to get into our rental for a move in cleaning within 48 hours of initial inquiry. No detail went untouched, and despite some unexpected crust and grime, they were kind, understanding, and followed through completely until every room was done top to bottom. We will definitely be using their service regularly from here on out and would recommend Highest Expectations to anyone with a cleaning job - big or small. Thank you Ben and Rachel for a friendly welcome to the city and doing such a fantastic job!

The early communication was very good but I was disappointed in the results. They said a deep…read morecleaning was needed and spent extra time there. When my agent came to look at the property there were too many obvious areas not cleaned. Countertops still had obvious signs of dirt, debris on the floor and bathtub was as if untouched. The only reason I'm giving them 3 stars is they came back and made it right but a whole week later! If it where my business I would have gone out there when notified to rectify. Really disappointing with the reviews I saw and what I should have received was the same quality.

Very competent team, good communication and punctuality from start to finish. Would recommend for…read moreoffice cleaning and residence only.

I had three chairs stained because of an ink pen in the cleaner's pocket. We settled on two free…read morecleans. For the first free clean, the cleaner was unable to get into my garage which was totally the fault of mine. I was told there was a 50% charge each time equaling forfeiting one clean. I wasn't happy with that but understood it. I then saw that I was charged $158 in addition to the two 50% charges equaling losing one free clean. I cancelled my debit card, disputed the charge with my bank, and changed my garage code. I do not want someone in my home who operates so unprofessionally. Proceed with caution.

We are new to the area, and started using 2 Moms & A Mop in March. They come every two weeks, and…read morewe are more than happy with their service. I've had several different wonderful women clean my house, and every single one has done a fantastic job. They listen, ask questions, and then get to work. And they are always on time, something that I know can be a struggle when you are going from one house to another. I cannot recommend them highly enough.

Highly recommend this company!!…read more The owner communicated extremely well and went over everything with me before arriving and once he got to my home. Used products that cleaned great and didn't leave my home over powered with a perfume sent. Just fresh and cleaned!! Was on time and very respectful of my home. Went through each room with me to make sure I was satisfied before leaving. I have hired company for regular cleaning. I HIGHLY RECOMMEND!! Five Plus Stars 5+++

Quick response for estimate. Great price for work. Polite, respectful and timely. My carpets look…read moreamazing. Overall excellent rating!