This is a terrible company, ran by a terrible man, & I was only there for 3 weeks! Shawn Sheperd is a manipulative and deceptive person. His overall manner is very insolent. He called me a "Bitch" because i addressed him about withholding my last check. He says he's on vacation & ill be paid 4/16/26. Surprise! He didn't pay me. & He previously shared with me that he's already $10,000 in debt! Yet, He's on vacation?!.. He's blocked 2 of my numbers. Ive had to seek legal help. The whole company is just poorly managed by Shawn Sheperd. I HAD TO & DID find much better employment elsewhere. ZERO STARS if i could! Steer Clear of Clean Clarksville!! read more

DO NOT TRUST! FRAUDULENT BUSINESS. I hired Clean Clarksville for the Deep Cleaning service. The cleaner spent 7 hours alone in my home, and when I arrived home, the house was still dirty: dirt debris on the floors, sticky and colored stains on every hard floor in the home (kitchen, halls, bathroom, laundry room), stains on the walls, dirty baseboards, dirty appliances, dirty doors, undusted wall art, dirty bathtub, dirty sinks, dirty vents, unvacuumed carpet areas, a bed sheet placed in the opposite direction (not covering the bed), untouched kitchen cabinets, and an uncleaned fridge. I hired this company for a Deep Cleaning service and they advertised to clean each of these hard to reach areas. I had prepared my home to be deep cleaned prior to their arrival by picking up and having things order, so that when they arrived, they could focus on cleaning these specifically advertised places in my home. After seeing everything uncleaned, I immediately felt uncomfortable about the fact that someone spent 7 hours in my home. I called "Shawn S." (He does not post or share his full name online) the business owner, and listed my concerns and even sent him many pictures of my unclean home. He said he would fix the problem, but when I asked for a different cleaner, he insisted it be the same person. When the cleaner came back a second time, she left 20 minutes after arriving, saying that she had an appointment she could not miss. After leaving, she left my front door wide open, with no one home. Both the cleaner and Shawn told me they would be coming back for a 3rd time the following day. I said no and asked for a refund. They had already charged and received the full amount in addition to a 20% tip, $280 dollars. I tried to call Shawn, but he said that he could only text. So I told him that I did not want them coming back to my home a 3rd time and that I needed to be fully reimbursed. Once again, he insisted they come back for the 3rd time. He then proceeded to type the following words; I will copy them verbatim: referring to my home, he said "it must have been in bad shape to be honest, we should've charged more", "it's not our fault that you did not give us proper expectations ", "you could've communicated with me but you chose not to", and referring to my home "it was extra dirty". He also insisted again after I said a third time that I no longer wanted to work with them that it would be best for them to come back. My final txt to him was that they would not be coming back to home and that I would no longer communicate with him. It has been five days since the cleaner came into my home and did not clean, and they have refused to reimburse my $280 dollar payment. I have already contacted my bank to dispute their payment, and my bank was so concerned that they are opening an investigation. I am also filing this Better Business Bureau statement. Do not trust this business. read more

Over the years, we have hired many cleaning companies to clean our home. Everyone of these companies have done a really crappy job. After doing a little research on Google and Angies list, We gave Clean Clarksville a try. Clean Clarksville came to Our home performed a deep clean and carpet clean. They did an awesome job and the house looked and smelled amazing. Since then, we have hired them to clean bi-weekly and I would strongly recommend this company to anyone looking for an honest dependable company that delivers quality perfection everytime. read more

Do no waste you money!!! When I went to inspect my Airbnb, it was in a terrible state. I ended up cleaning everything myself. I did 15 loads of laundry removing makeup stain, emptied the vacuum which was completely full as was the dryer vent. I cleaned the refrigerator, moped and vacuumed floors and behind furniture which was very dusty, wiped and sanitized counters, appliances, blinds, windows and window sills with dead bugs. There is so much more I could add, but I will refrain. I wish I had read these reviews before I request them. I repeat do not waste your money as I did. read more

I tried this company and they have come to my house every 3 weeks since November 2023 I have a 1300 sq ft 3 bedroom 2.5 bath home. They do not have to clean two bedrooms and for 2 hours 1 cleaner for $180 they are pirates! And they do not provide what they offer. read more

Kristina is amazing! I would recommend requesting her for your cleaning needs! **This is an edit from a previous post. ** My experience started off rocky with Jaclyn. She left my home with lots of things unfinished and ignored my concerns during and after the walk through. I voiced my issues with Shawn and shared pictures of the unfinished work and he corrected it expeditiously. Shawn sent Kristina to my home to finish the job. Kristina was awesome! Would have loved to have her from the start! She was thorough and asked if There was anything specific that I wanted done. She made sure that things were done the right way. I appreciate this business for correcting the service issues from earlier. read more

Hired this company for my move out cleaning! Great crew of people . The cleaner went above and beyond to satisfy my property management! Thank you for your service read more

I will just be including my google review of the business, as it is too long to retype. However, I will say that this business should not be operating under the supposed values that it has. Please be careful if you attempt to communicate with this business. Know your rights and if you feel you are being attacked or trapped, please be aware that TN is a one-party state, meaning that you are allowed to record any and all phone conversations that you may have. The owner has a tendency to gaslight any issues you bring up, based on my personal experience and the responses to his google reviews, so it makes sense that his employees will do the same. "I was initially told of all the services that were given. I explained we were only taking photos of our home to put on the market and that we were still going to be living at the residence. They said that was fine. I inquired about the time it would take and was told it would be 2-3 hours. I have extreme anxiety about people in my home so I informed them I would like to be out of the home when they arrived. When the girl arrived she was asking me what I would like done which I was confused about since I spent time on the phone going over all the details. She also had zero protection on, as advertised by the company on their website. She also said she was not informed that I was still living there. I left for 3 hours, then asked how much longer she would be. The "manager" kept stopping by to check on the cleaner and I learned that she was new. The manager even saw me cleaning the floors with her (I had an appointment for photos of my home the next day) and she tried to say there was rust on my fridge (it's stainless steel) and that everything else was fine. After 6 hours, I needed to have her out of my home, as she clearly did not plan on being done in a timely fashion. I contacted the business the next day, asking for my money back, and was met with an argument. The woman I had initially spoken with (also the manager) apparently did not remember our previous conversation and was trying to blame me for the miscommunication. I got frustrated and ended the call after asking for the owner to contact me to discuss the issue. I had initially paid the business through Venmo. After several hours of not hearing back from the company and having to cancel my appointments since my home was not ready, I commented on the payment on Venmo and was immediately blocked. I was told the owner was "in meetings" all day. It was not until I left a message on their Facebook page that he actually contacted me. He was very rude and forceful. He said that I had to let them "make it right". I was leaving town the following day and did not have an option but to allow them to redo it, since I did not have the money to hire another cleaning service but I needed to sell my house and I needed help cleaning it. The woman they re-sent also was not wearing her protection properly in my home. She agreed that nothing had been done to standard but refused to re-do the windows that the girl the day before streaked up since she would have to move the couch or get on them. In her haste to clean, she grabbed a bag of my medications (that also contained brand new candles) from off the table and threw them out. Luckily I found them in my garbage can outside, as some of them are very important. No one contacted me afterward to check on the standard of cleaning. I filed a BBB complaint against the company and they have sent a response to BBB that they contacted me and that I am happy. This is an outright lie. No one has attempted to contact me since I was forced to allow them back into my home. The fact that, after all of this, I was still unwilling to write a review until I saw the blatant lie to the BBB in order to keep their accreditation is disturbing. This company should be ashamed of itself to treat people this way. All I wanted was my money back, yet here we are a month later still going on." "**Update- The owner just contacted me and attempted to get me to take down this review in order to give me my money back after claiming that the response to the BBB report I filed was a mistake. This is really sad and disturbing. I hope no other military families hire this company because there is no integrity nor is there any instance in which you should hire them." I have updated the BBB report with all the necessary information about this situation and I am just going to leave my honest review. While I still would like a refund from this company, I cannot in good conscience let them take advantage of other people in my situation that had limited funds at the time. Please consider other options. read more

LEARN FROM MY MISTAKE! Don't waste your money! Do NOT hire this company. You will regret it! They did an absolutely terrible job on my move out cleaning. I asked that they clean it again and they still did a terrible job! It shouldn't take THREE trips to clean a house that should have just been done right the first time. The owner threatened to take me to small claims court bc I didn't want to pay the full cleaning cost since it wasn't clean at all! Then the arrogant owner says if I had been nicer to him I may have gotten a full refund. Sir, this is Clarksville! Get off your high horse and do the job you were hired to do. You don't deserve a penny for that "cleaning" and certainly don't deserve any respect with the way you run that company! It's a complete joke! I have tons of pictures to prove the house wasn't cleaned! Not only did I pay for the cleaning that wasn't done properly but I was also charged by my Property Management bc they had to hire someone to actually clean the house. read more

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Highly disappointed. I reached out to Clean Clarksville on 6/1 in respect to scheduling a move out clean for 6/14. Shawn replied via email fairly quickly and provided a list of some of the things included, the price, and advised they also do carpet cleaning. I scheduled via email for 6/14 at 10:00am. On 6/5 I emailed Shawn asking for a complete list of everything included in the services. My rental company had very specific requirements for move out cleaning and I wanted to ensure I knew exactly what I would be getting from Clean Clarksville. I included 5 specific items I wanted to ensure we're cleaned. Shawn replied with "My first email addressed a lot of what we do. Why don't I have Ally my assistant call you to address any questions you may have? What's a good number for her to reach you? Thank you!" Ally called me the next morning (Sunday) and sounded like she was in the middle of something. There was a child talking (possibly to her) in the background. She was polite and sounded upbeat, but she had no idea why she was calling me and had no clue that I was already booked for an appointment. She answered my questions to my satisfaction. On 6/13, I received a text reminder about my appointment for the following day. I confirmed the appointment. On 6/14, I received a call from Jennalise at 9:30am advising me that the person scheduled to clean my house had car trouble and wouldn't be able to make it. They were moving me to someone else's schedule but she wouldn't be able to come over until about 1:00pm. Before 1:00pm, I received another call from Jennalise stating that the person I had been moved to was on another job that was running long and she didn't think she would be able to come over until 3:00pm. I questioned Jennalise multiple times about how accurate the time was and stated that I really needed to know when she would be coming. Shawn advised the appointment would be about 4 hours and I had to be out of the house that day. Jennalise said she would call the cleaner back and question her about the time. Jennalise unfortunately got the brunt end of my frustration, since she was cleaning up the owners mess. She advised me that Ally quit that day and she (Jennalise) was pulled from jobs to do Ally's job. She also informed me that they were short staffed and double and triple booked. When Jennalise called again, she said 3:00pm would be the time I could except the employee. She apologized profusely, said she spoke with Shawn and he was going to offer me $20 off of my $165 cleaning price for the inconvenience. I agreed to the 3:00pm time. At about 2:30, Jennalise called to say the employee's job was taking longer than expected because the person was incorrect about the size of their house. She said it probably wouldn't be until 5:00pm before the employee could be to my house. I accepted because I needed the house clean. In the mean time, I had been at the house since 8:00am waiting for them to show up, so I left to go buy cleaning supplies. At 4:30, 30 minutes before the person was supposed to show up, I received a call from Tracey telling me that the girl scheduled wouldn't be able to make it until 6:00pm. When I got very upset (I had been jerked around and lied to for 8 hours at this point), Tracey offered to come clean my house for me, but it would be the next morning after she did another job first. This was the moment when I finally canceled. Clean Clarksville was legitimately going to make this employee come over at 6pm to do a 4 hour job after working all day. I'm not heartless and there was no way I was going to sit there and watch someone go through that. I started cleaning the house myself at 5:45pm and finished at 10:45pm. I will never recommend Clean Clarksville to anyone and have been sharing my experience with anyone who has asked me how my move went. I'm still in Clarksville, so it's really unfortunate that I had such a horrible experience. read more

Do not waste your time with this business. I paid $200 for a "deep clean" prior to my house going on the market. My wife and a friend ended up going behind them the same day to finish the job. They did not clean inside or outside of my refrigerator. Before I left the house I told the lady that if anything was in the way to contact me (I left my number) and I would quickly move the item(s). They did not move any furniture to sweep under it. There was still toothpaste residue in one of the sinks that I easily wiped away with my thumb. We contacted Shawn about the issues and he sent the lady back to my house. She wiped down the outside of the refrigerator and told me she had another appointment that day and didn't have time to do the inside. She told me she would come back the next day and finish. Well it's almost 3 weeks later and still nothing. My wife sent pictures to Shawn of the piles of dirt she cleaned up after his cleaners were finished. She ask him to make it right and he has yet to acknowledge her email. We have given this company more than 3 weeks to even acknowledge their poor service and we have heard nothing, that's why I am here. Save yourself the time, headache and money and find another cleaning service. Not to be completely negative they did a great job cleaning my oven. So if that is all you need then I highly recommend this company. read more

I was VERY disappointed with the service that was done for me 2 days ago, which is a bummer because Shawn was amazing to deal with on the phone in setting it up. I'm attaching only a few of the photos i have of the mess that has been left behind for me to further clean because it was not cleaned (after we were told by their two employees that it was). They had other places to clean on that day but my understanding from Shawn was that I I payed 170$ for a deep clean and they would clean until it was clean. No hour cap. The more we go to put things away during our move-in, the more Im uncovering more uncleared drawers, cabinets, dirty baseboards, lightly dusted appliances (without dirt scrubbed away), dusty cabinet tops, dusty shelves, dirt in almost every corner of the apartment, the washing machine still had soap dripping on the outside, and so on. We attempted to ask them to correct things throughout the morning but they would get offended. Moreso, every correction we asked them to make was responded with an attitude and a reason as to why they "don't/can't do that." They did clean the inside of my stove nicely and the inside of the fridge as well. BUT- If you're looking for a deep clean, you will not be happy or satisfied with the job done. Don't waste your money on this company, you'll just be going in after them re-cleaning everything- or more likely just cleaning things they didn't clean at all. read more

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