Terrible customer service! I will not return to this place…read more I used 4 washers, sat in the car until loads were done. One washer left my clothes completely dry. I mentioned to the guy onsite and he was not concerned. Told me I should have said something before my wash was competed. WTH! I expected my $4.50 back. I ended up spending another $4.50 in a different washer because I had still had clothes to dry. On top of that, he did not place a "out of order" sign on it. SMH Never again, I rather go to a packed laundry mat where customers are properly greeted and know they will do the right thing by their customers.

I have been coming to this laundry place for a couple of years now because I live nearby but today…read moreI had to write a review and I agree that this place is clean but I do believe that the customer service could use a little help. The people that come to these places are very humble and appreciate the service provided including myself but when it comes to getting a refund which is not entirely the customers fault due to machines not fully working properly. It would be nice to be seen as a person that appreciates the laundry. The person I talked to lacked the common courtesy and compassion that all human beings should naturally have. As a teacher and parent I believe kindness and compassion should always be taught at and early age. I guess some people learn differently. What I learned today was that not everyone is here to serve their higher purpose. But I'd like to thank Laundry Express for allowing me to use your facility. I trust that the one who own the facility appreciate the people who use the laundry mat and not take advantage of people who just needs to use the machines to clean and wash their clothes.

Superb service! I left one laundry mat in the area due to poor service and came here to finish…read moredrying my clothes. I appreciate the hospitality, they also accept cards/Cashapp. I wasted all the coins I had at the first place. Should have came here first. I will be back! Thx Tasha for accommodating me.

the customer service at this laundromat is horrible. I had to call the police on the man that works…read moreat this location, the owner never correct the employee's behavior so ever 5 to 10 business days they have to get new employees.

My 4-Star Review for WaveMax Laundry ​I have been coming to…read morethis WaveMax Laundry location off Cobb Parkway near the Big Chicken almost every week on Tuesdays or Wednesdays at midday for months now. While the facility is clean and the staff is wonderful, I am giving this a 4-star review instead of a 5-star because of a frustrating issue with the dryer timers. ​Whenever you open a dryer door to pull a few items out early, the timer keeps ticking down. You end up losing precious minutes that you paid for while the machine is paused. I have mentioned this before, and I really hope the owner can find a way to remedy this so the timer pauses when the door is opened. ​Aside from that issue, the facility itself is great. It is about two years old, filled with excellent new machines, and kept incredibly clean. I also appreciate that when the owner adjusted the dryers to 10 cents a quarter, he lowered the washing machine prices from $5.75 down to $5.00. Another big plus is the late hours, with the last wash at 8:00 PM and closing at 10:00PM ​The absolute best part of this laundromat is the staff. There are three ladies who work here, including Elena, who opens in the morning. They are the heartbeat of this business and work incredibly hard. ​Recently, the owner seems to have secured a new hotel contract because flatbeds and trucks have been arriving loaded down with massive trailers of dirty laundry. Even though their workload has easily tripled, these three women don't skip a beat. They keep the place spotless--constantly wiping down the machines inside and out, cleaning the dryers, and keeping the floors immaculate--all while being warm and friendly to everyday customers. ​Because the laundromat is open from 7:00 AM to 9:00 PM, these ladies are putting in long, demanding days, with Elena often working past her shift to handle the commercial laundry. I truly hope the owner recognizes their dedication under this heavy new workload and rewards them with a well-deserved raise. They treat this business like it is their own and deserve to be financially appreciated!

First time user, and was a great experience. Two nice ladies were very helpful, and made it super…read moreeasy. Nice machines, super quick, and good prices. Would highly recommend for anyone needing a place to get their laundry completed.

Absolute worst. Half the machines are out of order and the majority of the others should be…read more Can't wait til my dryer is fixed!!!

Went to wash shirts Chose large machine that had price of…read more$5.25 Put coins into machine Half way through it stopped taking coins Would not release coins already in machine Called number posted. When the man called me back he conveniently said he did not understand So they don't care Go somewhere else Nasty. Machines in disrepair

I went to this laundromat because of the 5 star reviews. As I was there I couldn't understand how…read moreit got 5 stars. Then I looked at the reviews and they are all from 6+ years ago. I did appreciate that the attendant was helpful, it was a comfortable temperature inside and a relaxing vibe in there However, some of the washers were leaking, several were broken and some of the dryers were out of service. There was also no soap in the restroom. I wasn't also shocked to see that the machines were coins only.

Helpful employees, good attitude, good machines. Change was there when needed. Will go back again…read moreand again.

Clean machines, clean floor, clean clothes--Splish Splash hits all the laundromat non-negotiables…read more Staff onsite (bless), which helped when I forgot detergent. $1.50 for a single-use packet, and yes, I splurged. No regrets. The setup's better than expected: couches and stools in the waiting area, WiFi that actually works, and vending machines stocked with snacks and drinks if you're in it for the long haul. Plenty of food options nearby, too, if your wash cycle turns into lunch. Big washers are $5.00, dryers run you 25¢ for every 5 minutes. Bring quarters or hit the change machine--it's right near the vending machines. Bonus: they offer fluff & fold services. I used to love this when I lived in San Diego--there's something magical about getting your laundry back clean, folded, and ready to put away like you have your life together. This time around, I brought my GuppyFriend bag (because microplastic pollution is real), and asked the staff if the machines have built-in filters. The person on duty didn't know but said she'd ask the owner. Until then? Happy to have my own microplastic plan in place. Overall? Splish Splash Laundromat is clean, convenient, and worth the spin.

Splash Splash has helped us out numerous times when we had washer or dryer issues…read more Great service and reasonable prices. Good folks working there!

i prefer this laundromat over any other here in austell its a clean lil place good air n…read moreventilation, its under new management now so they r doing a lil remodeling so, i give luis credit for the way he's keeping the place so clean. i enjoy his kind way, he's very helpful. the machines that work r great(the ones that don't r being replaced), they cause no issues for us tho!! the dryers are wonderful!!! i'm in n out of there no later than an hour n a half n that's cuz i come with like 5/6 loads n they need to b folded n i like doing my wash by myself!!! (thats another thing they offer drop offs, dry cleaning), n more. oh, i almost forgot theres a lil mexican store a couple doors down with a lil restaurant in it, (which makes great... "authentic" food) !!! its an all around win - win- u should come by one of these days (when u have to take ur clothes to the laundromat) trust, u will njoy it!! its peaceful n i like it. okay, u have a blessed day and week!!!

From the owner: Coin Laundry | Dry Cleaning | Drop off - Wash'n Fold.read more

Great service. Always clean. Awesome staff. Laundry can be a tedious chore, and the ambience set…read morehere makes it less stressful

If you lose your money in any of their machines, no one answers or returns your call at the number…read morelisted inside the laundromat.