I called this company in January of 2024. We driving home from Texas after receiving devastating…read morenews about my 11 yr olds brain scan results. My property in Indiana was vandalized to the tune of $20,000 while we were out of town. Tony gave me an honest fair price and accomplished what needed to be done to get us on track so I could get the property back in a livable condition. He also put up with an overwhelmed, traumatized, single mother of a child with special needs, with grace and understanding. Thank you for your patience and and understanding

Just called to voice my unhappiness with your service. Tony was rude and totally uncompromising. I…read moream 67 and disabled. When your crew was here, they totally rearranged my cupboards, which had been the same since I was born (I've lived here since birth). There was no reason to do that. They broke things which have not been replaced. Brought bags of clothes which were to be be washed from the garage to my bedroom and stacked them in front of my closet so I cannot access my closet. They were supposed to help, not put me in a worse position. I could've cleaned my home in another way. I wish they had never come!

Awesome Customer service the Follow up and Leon's return to project site re: a concern we had.read more

They always are my go to for my carpet cleaning and I'll be using them for my sectional cleaning…read morealong with my car. They are quick and efficient, always a job well done. My carpet looks new and I've had 2 dogs ruin it over the years. I'm very happy with the service

Amazing Dave and Eber were professional and informative the…read moreentire time. They were thorough in their initial walkthrough, questioning and execution resulting in a job well done. We appreciate the work These two did and would definitely use top notch restoration again in the future. I will be recommending them to others Thanks guys!

Alan and Dre were very thorough in explaining things and performing the entire service which was…read morefull hvac vacuum and sanitizing. They removed a ton of dust from our 40 y/o ducts that had never been cleaned! Thank you!

As a real estate broker with over 15 years of experience, I've worked with countless contractors,…read moreinspectors, and restoration companies throughout my career. It's not often that I come across a company that truly exceeds my expectations--but this team certainly did. I contacted them on very short notice to evaluate a commercial property with a water leak, and they responded quickly without compromising the quality of their service. From the moment they arrived, I was genuinely impressed by their professionalism, knowledge, and commitment to helping me understand the situation. What stood out the most was how thoroughly they explained everything. They walked me through the restoration process step by step, outlined exactly what to expect, and even identified the likely source of the leak while explaining how the problem may have developed. They didn't just inspect the property--they took the time to educate me, answer my questions, and make sure I felt confident about the next steps. In my profession, I know how important it is to have reliable, trustworthy vendors that I can confidently recommend to my clients. This is definitely a company I will keep in my network and refer without hesitation. Thank you for your prompt response, outstanding customer service, and genuine dedication to doing the job right. You turned what could have been a very stressful situation into one that felt manageable and under control. I highly recommend your services to anyone in need of a restoration company. You've earned a customer and a strong advocate for years to come!

expertly efficient, they resolved my issue in a timely manner and also completed additional service…read morethat i hadn't requested which indicated to me that customer service was highly valued by this company, finally, the cost was great and again the total value was impeccable. I personally would not hesitate to use them again and without reservation refer this service to anyon!

Stay away from this company. After trying to get a clarification for an appointment Leeann(office…read moremanager) got very defensive and would not offer a time to come out. Claiming they may or may not come for the appointment. Very rude! Edit: They offered to come out today, when asked what time they said after noon. Asked to be given a call an hour before so I can make arrangements and head over to meet them, but was told "we'll call you if we are coming out". Why suggest an appointment that you cannot confirm? Unacceptable. Also, asked to to speak to another person in regards of the situation and were told the person was in surgery, yet here we are getting a reply from the owner within a few minutes. Got to do better!

Eddie and his team are the most knowledgeable, professional and fair remediators you could hire!…read moreI've used them at several properties and recommended them many times and would not think of hiring anyone else, and you shouldn't either!

I have used Roto-Rooter in the past and have always had a great experience, so when my family and I…read morerecently purchased a new home and discovered a blockage in one of our toilets, they were my first call. I scheduled an appointment through their online portal and was given a service window of 10:00 AM to 12:00 PM the following day. Unfortunately, there were some delays, and the day got off to a bit of a bumpy start as the technicians were running behind schedule. After calling twice, I was connected with dispatch (Brooks), who assured me that someone would be out within the hour--and they kept their word. That's when Tim arrived, and he completely turned the experience around. Tim was professional, knowledgeable, and genuinely committed to helping us resolve the issue. He successfully rodded out the sewer lines and took the extra step of calling in two additional technicians to run cameras through the system to check for potential tree root intrusion. He even coordinated with another technician to inspect a possible mold concern. As someone who works in sales myself, I understand that things don't always go according to plan. What truly defines a company is how they respond when challenges arise. Exceptional customer service is tested in those moments, and Roto-Rooter passed with flying colors. Brooks, Tim, Chris, Aaron, and Levi went above and beyond to reassure my family, thoroughly assess the situation, and help us understand the next steps needed to properly maintain the sewer infrastructure in our new home. Their professionalism, communication, and dedication gave us peace of mind during what could have been a very stressful situation. Thank you, Roto-Rooter, for standing behind your service and taking such great care of your customers. You've earned a customer for life!

Way too expensive! They want $700 to rod my kitchen sink! When I said no thank you, they proceeded…read moreto mention coupons! I'll pass! They could've avoided the cost of gas to come and give me a free estimate if they had told me their base price when I called. However, they insisted on coming out. The guy was very nice though, so he got the stars.

I had a sump pump fail and my plumber recommended Chicago Water and Fire Restoration (CWF…read moreRestoration). Joseph Lopez came out for the quote, was very professional and nice. Got my quote. Then the next day Joseph called me back, he had done some research, spoke to a Radon guy and was able to amend the quote to much less as they didnt have to amend the Radon plastic. Then, today, Dave and Edgardo came out to do the work. Both were extremely Professional and nice. They did an exceptional job remediating the water issue. I highly recommend this company and their staff.

I do not recommend CWF for many reasons. If I went into every detail, it would probably take me an…read morehour to write and 20 minutes for you to read, so I'll keep it as short as I can. They respond to your concerns very quickly at first, but after that, everything slows down. You constantly find yourself repeating the same information, and many of your questions go unanswered. They're also extremely expensive. My mitigation alone was around $27,000, and they subcontract much of their work to other companies without telling you until the last minute. You hire them expecting them to advocate for you with your homeowners insurance, but you end up doing most of the work yourself. It often feels like they're more focused on making money than providing good customer service. The quality of the work was poor, and instead of taking responsibility for mistakes, they somehow try to put the blame back on you. Recently, I had another contractor come out to give me estimates for a few projects I want to complete after everything is finished. When he found out I had worked with CWF, he shared a story with me. He said CWF once contacted him for a quote on a job, and he estimated it at $900. According to him, CWF later told the homeowner the same work would cost $20,000. The homeowner eventually started calling around, reached that contractor directly, and realized it was the exact same job and estimate. He told me he's seen similar situations before. I could go on with more examples, but the list is long. Based on my experience, I would strongly recommend looking for another company.

If you find yourself in a stressful situation where you're having to find a clean up company to…read morehandle a clean up job that would be hazardous to take care of yourself, I highly recommend this company. I have used Bio-One one 3 separate occasions and they've consistently provided amazing customer service every time along with trying their best to squeeze us in as best they could with their already crazy schedule. I used their disinfectant services but here's Keywords for other services they provide: crime scene clean up, biohazard clean up, covid fogging, covid clean up, disinfecting, hoarder clean up

I have managed building for a long time and have been fortunate to have never needed an extreme…read morecleaning company before. That changed a week ago when we opened a wall to track down a leak in the basement and found a former bathroom that had a 5 foot tall pile of construction debris that filled the room. When we shifted the debris out of the building, we uncovered a drain. In the time it took to get a plumber in to plug the drain, we had a few rats enter the building. Exterminators made quick work of them. But they left their mark in the exposed room. Bill was great in getting Amanda out immediately to the site for an estimate. Amanda was very pleasant to work with and did a fantastic job getting that dingy room in the walls clean and sanitized. I greatly appreciate Bio-One and all their help and will be adding them to my service contacts list.