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    Clear Springs Veterinary

    5.0 (2 reviews)
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    6 months ago

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    5 years ago

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    Lucy's Doggy Daycare and Spa

    Lucy's Doggy Daycare and Spa

    4.2
    (98 reviews)

    They have my pups tired and clean after playcare . Have not used them for boarding yet but hope…read moreto soon

    The facility is large, clean, and inviting, and its online customer service is outstanding…read more However, there were too many dogs, and I felt like the greeting and tour were rushed. I understand there is limited staff, and I realize they have to turn their attention to other customers and tasks, but I would have liked to watch our dog more through the back windows before committing to leaving her there for the day. I'm guessing there were between 70 and 100 dogs in the play area, and most seemed well-adjusted and content. However, it seemed a bit much, and I wouldn't feel comfortable leaving our dog there. She loves playing but could not connect with any specific dog and was overwhelmed by the many dogs showing interest in her. We watched for at most 10 minutes, and the whole time, she was looking to hide, running from the other dogs with her tail between her legs. The staff was present, monitoring behavior and cleaning up, so the issue for me is the number of dogs, not the staff. I asked if there was a maximum number of dogs they allowed, and without a yes or no, I was told the number of kennels they had, which was over 250. The kennels can hold more than one dog at a time, so it's feasible that 300 dogs could be there if all the kennels were full. The kennels are in a climate-controlled warehouse-type area with individual chain-link "suites" and the regular areas. The difference is a little more square footage, and a webcam comes with the suite. I'd summarize this place as the big box store of doggy daycares where you'll get everything you need, but not necessarily the best experience for the pet. This review is based on my personal experience. I am not seeking a refund, to be made whole again, or for changes to be made. It is simply informative.

    VCA Seguin Animal Hospital

    VCA Seguin Animal Hospital

    3.3
    (28 reviews)

    Took my newly adopted dog there because he had been experiencing coughing, sneezing and copious…read moreamounts of mucus draining from his nose. The only reason why I went there and not somewhere closer is because the place where I adopted him from gave me a $250 voucher to use at a VCA clinic. After my visit, you couldn't pay me to return. To begin, there isn't one nice or happy person that works there!. My experience started with the vet tech Taylor and then later we were joined by the veterinarian Dr. Leslie. I asked Dr. Leslie if she could take a look at my pups sutures from being recently neutered. With her ungloved and hopefully sanitized hands she aggressively pinched and grabbed the area so hard that it broke his sutures and caused bleeding. I'm no doctor but, I'm pretty sure that's not going to promote healing. He was not bleeding before we went in. I know they took him into the other room for about 1 minute to weigh him. I'm not sure what else they did. I can tell you what they didn't do in front of me. I never saw them take his temperature. I never saw them looking in his ears or in his nose, his teeth....nothing at all! The only thing I saw anyone do was observe him from a distance and give him a milk bone. Dr. Leslie told me that he seems fine. She doesn't see any mucus coming out of his nose. Well, there was but, he licks it up or it's draining down his throat when he's standing. While there, he was coughing and sneezing. Due to her disbelief, I felt compelled to prove he is suffering day and night from congestion so, I pulled out a picture I took of him the previous night with a puddle of mucus on the floor, where he was sleeping. She replied, "oh yuck!". Not the most professional verbiage I've heard but what bothered me is, she was dismissive of my concerns and never felt for swollen glands or lymph nodes etc. . Also, why did I have to pull up a picture to prove that he has indeed been suffering from sinus issues? Why didn't she look at any part of him except for the sutures she ruptured?!! Throughout the appointment, I would ask the doctor a question but, before she could answer the tech, Taylor would either interrupt the doctor or speak for her, which seemed very odd to me. I don't know why the doctor allows the tech to steamroll over her. It was very unprofessional and I didn't want to hear her answers, I wasn't asking her and I'd rather hear from the person that has a doctorate. From both Taylor and Leslie, they responded with a condescending and patronizing tone. Meanwhile I noticed that Taylor, vet tech would do eye rolls towards the doctor, thinking I couldn't see which was beyond rude. Taylor was very snarky, haughty and self righteous just awful. I feel like that place sucked the soul out of me. I've noticed some of the responses by the manager on here is they can't find you in their database or as being one of their clients. So, to clarify..Yes I am and I was just in there, Monday September 8th at 2:30. Well, I was there and my appointment was at 2:30 but I wasn't seen until around 3:15. I didn't see anybody waiting in the lobby. They were not busy. It's now Friday and dog is still sick, I've emailed and called several times now to pick up the antibiotics that Dr. Leslie said she would prescribe if he didn't get better in a few days. She didn't want to give them to me right then because she wants to be a a good "steward" in the medical industry. Ok. I get it but MY DOG IS STILL SICK AND I NEED HIS MEDICATION!! I can't imagine taking an animal here, especially if it were a life and death situation. Or if it was time to send your fur baby over the rainbow bridge. There was no sense of caring at all at this place and I guess they don't take the "Hippocratic Oath" here. Go somewhere else, ANYWHERE ELSE BUT HERE. Update: The response from owner is utterly ridiculous and patronizing which proves my point! They want me to contact their review department so they can "listen and support me"? What?! You're a vet clinic owner, not a therapist. A more appropriate response would be: 1. I'm sorry 2. We will address this internally so it doesn't happen again 3. How can we make this right? I guess it's the trickle down from the owner. Not one iota of taking responsibility.

    I have taken my pets to VCA before. I have cats. One of my cats got attacked and has a fairly…read moresevere injury to her face and R eye. Eye is bleeding, almost swollen shut. Poor girl, may lose her eye. Took her to VCA so they could look at her and hopefully help my cat. No compassion shown to us. Wouldn't see her because I didn't have an appointment! Also told me there would be an emergency exam fee, IF they would even see her. I have an injured animal These people are veterinarians, but only worried about an appointment and how much money they can charge me. Most veterinarians are concerned for animals health, but certainly not the case today. I 'm sure there's infection involved, wouldn't even assess her injuries. My cat may lose her eye, VCA lost any and all respect from me and I WILL NEVER BRING ANOTHER ANIMAL to VCA again. No appointment, zero help, waste of my time.

    Clear Springs Veterinary - petboarding - Updated August 2026

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