Mr Shelton goes out of his way and beyond to see that I have everything I need for coverage. He…read moredoes this without pushing into something you don't need. That's one thing I like about him and his kindness.

He is an insurance professional. He is kind and will get back to you as soon as possible. I would…read morelove to work there or also be a loyal customer. Brian Shelton should get the Award for Best State Farm Insurance Agent of 2023 for all his hard work over the years.

Absolutely terrible service. My bill went up more than $50 then what I signed up for because "they…read morehad put my birthday into the system incorrectly". They were not willing to do anything at all to help me. Strongly suggest going anywhere else for your insurance needs.

From the owner: Our mission is to become a lifelong partner with our State Farm customers by providing prompt,…read moreaccurate, and friendly service. We recognize our responsibility to each other, our State Farm customers, our community, and State Farm. We offer Auto, Home & Renters, Life Insurance, Business Insurance, and more. For assistance with your Insurance and Financial services, contact us today! License #: KY-DOI601973, TN-916216

I canceled all policy inquiries with Kenneth Turner. The homeowners' policy was supposed to be paid…read morethrough an escrow account through my mortgage banker, who I put him in touch with earlier. He then retaliated the same day and charged my bank account $262 for a homeowners policy that doesn't exist. He stole my money. I, in good faith, gave him my checking account number for the (proposed) auto policy, but I never signed the contract. I changed my mind because I was uncomfortable with his high-pressure, condescending tactics. I am a single, disabled woman on a fixed income. His predatory tactics are disgusting. It's been 5 days and I am still waiting for a refund. It looks like Asshield only covers their own a**.

Brooke is fantastic and has saved me, my business, my husband, and my entire family a ton of money…read more She is very easy to work with and is extremely responsive to any needs/issues I may have. As a small business owner myself I can truly say when you work with Brooke she treats you like family!

My oldest son was involved in a MVA in early April. This was my first experience with a car…read moreaccident in any way, shape or form. To be honest I wasn't sure what to expect. Surprisingly smooth sailing from beginning to end! Starting with opening a claim to hand delivery of settlement check. My agent Heather Lewis has stayed on top of any questions or concerns I've had and handled underwritten every step of the way. As far as the Material Damage adjuster Christy Jayne, well I cant say enough!! She is absolutely AWESOME!! She went above and beyond and quite frankly was a God send in a time of confusion. Both a 10 in my book!!

Great insurance company. I have used them for years. I…read morewill never go there again during rush hour. LOL They are located on the corner of Red Mile Road and Versailles Road and look like an ordinary little house. The traffic was so backed up and crazy there, I didn't think I was ever going to get in or out of there.

Our son is a student at U.K. We live out of state. His car was hit by a drunk driver and totaled…read more Thankfully our son was not in the car at the time. The man who hit our car had Kentucky Farm Bureau Insurance. They were amazing to work with- even long distance. Calls were returned right away, arrangements made quickly and checks mailed promptly. Everyone we talked to was most helpful and courteous. This situation could have been a total nightmare to manage out of state. It wasn't.They were great!

I called Shalimar Norris insurance agency and had the pleasure of speaking with Joseph. He went…read more'above and beyond' doing research for me to get me the answers I needed. He even called me back the next day to let me know he had found more information. You don't find that kind of service very often.

From the owner: At Shalimar Norris State Farm we are committed to prioritizing fantastic customer service, honest…read morebusiness practices, and enforce winning actions, and attitudes from team members on a consistent basis in Lexington Kentucky and all KY cities. We will go the extra mile to make sure our State Farm customers are familiar with the products we provide such as Auto's, Homes, and Lives. Being there for you when life happens, and when you need us most is how we measure our success! License #: KY-DOI1047511, OH-1499858, TN-3002460017

Everyone in this office offers personalized service on every phone call! These days, it is so nice…read moreto have a real person available at all times instead of bots or recordings with choices or being on hold for endless and unknown periods of time. When you call, they already have your information at hand without having to put you on hold to search for your records. In addition, someone ALWAYS calls you back asap with what you need. Very professional but still feels "hometown" which is rare these days. They take the stress out of insurance and are definitely on the side of their clients. Highly recommend!! Julie M.

Julia was great to work with. I called to acquire an insurance declaration. Julia had it to me in…read moreminutes. very professional, polite and efficient.