I canceled all policy inquiries with Kenneth Turner. The homeowners' policy was supposed to be paid…read morethrough an escrow account through my mortgage banker, who I put him in touch with earlier. He then retaliated the same day and charged my bank account $262 for a homeowners policy that doesn't exist. He stole my money. I, in good faith, gave him my checking account number for the (proposed) auto policy, but I never signed the contract. I changed my mind because I was uncomfortable with his high-pressure, condescending tactics. I am a single, disabled woman on a fixed income. His predatory tactics are disgusting. It's been 5 days and I am still waiting for a refund. It looks like Asshield only covers their own a**.

Total fraud! Not really an Allstate agency. Price fixing, selling your info between companies,…read moregetting your business the super shady way--not just working exclusively for Allstate. Has other providers/carriers. Look him up Williams Financial. His wife got shut down by Allstate. Find another agent! If you're currently with Allstate call corporate and COMPLAIN!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Lexington. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs.I'm committed to helping Lexington residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Lexington today.

Brooke is fantastic and has saved me, my business, my husband, and my entire family a ton of money…read more She is very easy to work with and is extremely responsive to any needs/issues I may have. As a small business owner myself I can truly say when you work with Brooke she treats you like family!

My oldest son was involved in a MVA in early April. This was my first experience with a car…read moreaccident in any way, shape or form. To be honest I wasn't sure what to expect. Surprisingly smooth sailing from beginning to end! Starting with opening a claim to hand delivery of settlement check. My agent Heather Lewis has stayed on top of any questions or concerns I've had and handled underwritten every step of the way. As far as the Material Damage adjuster Christy Jayne, well I cant say enough!! She is absolutely AWESOME!! She went above and beyond and quite frankly was a God send in a time of confusion. Both a 10 in my book!!

Mr Shelton goes out of his way and beyond to see that I have everything I need for coverage. He…read moredoes this without pushing into something you don't need. That's one thing I like about him and his kindness.

He is an insurance professional. He is kind and will get back to you as soon as possible. I would…read morelove to work there or also be a loyal customer. Brian Shelton should get the Award for Best State Farm Insurance Agent of 2023 for all his hard work over the years.

Josh is a very caring individual and he goes out of his way to take care of his clients. I would…read morerecommend Josh and Shelter Insurance for anyone looking for a personalized insurance partner!

From the owner: As a local Agent, I do all I can to go the extra mile for my insured's. I am available for you…read morethroughout the day and the weekend, in the office or by cell phone. I am here to better the industry of insurance and to be by your side.

I switched my bank to republic bank. It was honestly just because they always tried to up-sell me…read moreon some thing. NOT A FAN.

if I could give them zero stars I would. I have owned many vehicles in my life and this is by far…read morethe worst place to finance through. They stopped sending paper statements without my consent, refused to let me pay my loan through the app/online, then proceeded to tell me I had to pay $10 to pay via phone when they would not allow me to pay any other way. Every question I asked, such as how can I pay without the fee? The representative would simply reply, "I don't know". I am fine with a $10 fee, IF I had other ways I could pay, however, that being my only way to pay my car payment, I feel as if that $10 was stolen from me. There's no way I'd trust this place as my main financial institution with customer service practices like that.

My husband and I recently made the switch to Summit Insurance Group. Stephen Terrell was terrific…read moreto work with during the process, answering all of our questions and providing suggestions for our coverage. He was able to beat out every other company's rates on auto insurance by a considerable amount. Most other companies were $300-$600 more annually than his quote for the same or less coverage. In addition, he got us much better coverage on our home insurance with comparable or cheaper rates than other companies. We also have more peace of mind with the guaranteed replacement cost on the home and the rate lock on the auto insurance. We were quite tired of having to compare rates yearly on the auto insurance to make sure our rates remained fair. We would definitely recommend him to anyone searching for home or auto insurance!

From the owner: Securing Your Tomorrow, Today with Summit Insurance! At Summit Insurance Group, safeguarding your…read morefuture is our top priority, ensuring your legacy shines bright. With the right insurance coverage, peace of mind is guaranteed. We stand with our veterans and local community, offering tailored quotes across Kentucky, Maryland, Ohio, Tennessee, and West Virginia. Experience comprehensive protection wherever you are--we're fully licensed to write policies in five states. Trust Summit Insurance to keep you covered."

Update for Jeff, I briefly explained to the first employee in a response email. It seems that…read moreperhaps this was not shared with you. This and a few other actions indicate that communication is lacking among your agency. If the insurance industry is "in turmoil" as you stated, you would think your agency would want it's employees to follow through what what they stated, rather than a rude call to state that you would not sell a policy unless it is bundled.

My husband and I recently moved from New Jersey to Lexington, Kentucky and our due diligence led us…read moreto The Hutch Agency for our home and auto insurance needs. We are thrilled with the excellent communication and service we received. Mary Andrews helped us transition our insurance needs from a short-term tenant insurance policy to a home insurance policy when we found our new home. She found us great coverage and at great rates too. She exceeded our expectations and we are grateful customers. We highly recommend The Hutch Agency.