Great customer service. Quick to answer or return calls. They even try to walk you through fixing…read moreit on your own to save you from having to pay for a service call. Today, I didn't have to pay for the repair because they told me what to do to fix it myself. I will always trust a service company that tries to save me money. ​​​​​​

Highly recommend RJS. Dan just finished inspecting my hot tub, which was installed in a home we…read morerecently purchased. I learned so much in that short time from him! He explained the equipment, maintenance and chemical options, and showed me how to drain and clean it. He was professional, knowledgeable, and thorough. A lifesaver!

these guys are awesome!! they helped me last minute way late in the season cleaning and winterizing…read moremy pool... weather has been kinda warm until now and forgot to close it... they helped me so much.... I definitely recommend and will use their services in the future!! so sorry they had to clean my dirty pool

I called around and was given Swimming Kool's phone number for cleaning and maintaining my pool…read more They are very friendly and knowledgable and patient. They will show you how to maintain your pool or you can call them to schedule a cleaning schedule. The company started in 1990 and is family owned and operated. I highly recommend them for all your pool needs. Hours of operation 8:00AM-5:00PM Monday - Friday Also available for emergencies

Had trouble with my SPA. Called OASIS Pool and Spa, talked to Brian. He asked all the right…read morequestions.. Brian came to my home, diagnosed the issue, and reprogrammed the pump via the keypad. Other SPA repair businesses started by telling how much they charge to go to my house without knowing the problem I was having.

Brian and Jason were professional, knowledgable, reasonable and responded right away. I would use…read morethem again.

Great customer service and they stand by their work! Pat, the owner, is wonderful to work with. You…read moredon't always find a business owner who is willing to pick up a wrench and service your spa when he is down a technician. Not only did he get the spa up and running quickly but also educated me a bit about how to maintain and keep the hot tub running since it is new to us. Pat and his team will always have my spa business.

Pat and Team are always ready and willing to help however they can. Their knowledge and expertise…read moreis exceptional.

Kyle just finished opening my pool for summer 2026. Kind, friendly and quick. Great job Kyle. See…read moreyou in the fall

Top notch service!!! No wonder why pros is in their name because that's exactly what they are... We…read morehad two technicians come out today. Jacob and Justin and they were fantastic. Above and beyond my expectations. And the services they provide are amazing like winterizing and springerizing highly recommended.

By far the best at their trade. I know this because I have had three different plumbing companies…read morecome look at my situation and only Despins Plumbing LLC assessed the situation and fixed the problem. If you need anything plumbing Despins is your go to for things plumbing!! Very respectful to my family and home. I will be calling them for all things plumbing!

From the owner: Full-service plumbing contractor in Racine, WI specializing in kitchen/bath remodels, plumbing…read morerepairs and installations, water heater installation/removal (gas/electric), gas piping, clogged/plugged drains, frozen pipes, sewer repair, leak detection, sump pumps, garbage disposals, boilers, and emergency services.

Over the last couple weeks I asked Specialized Pools for help with a green pool. It was green…read morecloudy but could see the bottom. after their tech came out, he basically increased my algae and now it's even worse. BE cautious using them!! Services seemed good out of the gate but as it progressed the less the tech came out. I told the tech I'll find someone to help. I was willing to pay to get it cleared up.

Joe always opens and closes my pool and does an amazing job! He is also knowledgeable about…read morechemicals to help with algae and does a great job changing pool liners!

Horrible experience so far. I will expand at a later date if not rectified by this weekend. Hot…read moretub has been in since Sept 15 and it still as of October 7 will not heat up higher than 78. After taking my money, a reputable company would see this problem as a priority, I get a multitude of recorded messages, of course over the weekend. My next recourse is to call Hot Springs and take a trip to court house. As of now I have a big expensive blob in my yard. Water is getting rancid and they keep pointing the finger at the electrician who they have told me numerous times that "they don't work with electricians". Well, maybe they should start. Of course they don't, that way they can point the finger at them. Apparently, they just don't care because after looking at the reviews, they haven't changed a thing. They will be out of business soon. UPDATE: Brandon, Oscar and Sam in service are awesome. I feel like they actually care to orovide good service and take pride in their work. If it weren't for them and their efforts the spa would still not be working. I would give them each a five star rating. I keep hearing how they don't work with electricians but electrical work is a big part of this process and I just wonder how awesome Hansens would be if they had an electrician in service who could work with them. Imagine how much simpler this process would be.

As a long-time customer of Hansen's, I never expected to be writing a review like this…read more Unfortunately, after our recent experience, we will no longer be doing business with this company. We purchased a pump system that stopped working after just one season of use (Summer 2024). Despite providing video proof and reaching out to Hansen's support on June 5th--just 12 days past the warranty period--we were repeatedly met with resistance and unhelpful responses. The manager I worked with, Nicole, initially agreed to an exchange after reviewing the video I sent. However, that offer was later taken back, and we were told the warranty would not be honored. To make matters worse, I was told I could pay $250 to have a service technician "inspect" the system--despite the fact that a brand-new pump retails for only $317. Nicole's suggestion? "Just come in and buy a new one." Frankly, that's unacceptable customer service from a company that claims to stand behind the products they sell. We spent additional money on shock and algaecide throughout this process, under the assumption that the system would be addressed per the suggestions of the employees at Hansens who know absolutely nothing about how to service a pool. Instead, after weeks of back and forth, we were told definitively that no refund or replacement would be offered. The dismissive and at times petty tone of communication from management only furthered our disappointment. It's unfortunate to end a long-standing relationship this way, but we will no longer be using Hansen's for any of our pool needs. I strongly encourage others to consider the level of customer support they expect before purchasing from this business, it is not worth it.

Dohenys Pool store has very reasonable prices, along with great customer service. They are very…read moreknowledgable about a customers needs and explain everything in an understandable language. I was able to get my pool up and running with their directions in no time. Very very helpful staff. I will be going back here next Summer for all my needs.

Wish I could leave a ZERO. ZERO CUSTOMER SERVICE…read more I tried to cancel an order after a few hours after I placed the order realizing that I could not store the pool chemicals safely in my home or built-in garage. That Chlorine starts to weaken in 95 plus degrees. I live in Arizona where its already over a hundred degrees. I called a few hours after I placed the order however they were closed already on a Saturday. I sent texts, emails and tried to call numerous times. The next day again I tried to call a SUNDAY. They refused to cancel my order and said that I had to pay for shipping yet it had NOT BEEN SHIPPED YET. HORRIBLE CUSTOMER SERVER HORRIBLE BUSINESS PRACTICES . RIP OFF RIP OFF RIP OFF

I called in the morning for service for a blocked kitchen sink. They were able to come out in the…read moreAM for service. Service was professional, prompt and they did a great job resolving the plugged sink issue. The pricing was very reasonable especially since they came same day. I would highly recommend them for all your plumbing needs/issues!

Toilet installation went smooth. No complaints. Very quick and cleanly crew. I would recommend them…read moreand will use them again in the future.