Made an appointment and received confirmation but no one arrived ..nor has anyone returned mine or…read moremy husband's phone call or email... Horrible customer service!!!

Played the phone tag game for weeks. They kept saying I'm going to schedule you right now then went…read moresilent. Was finally able to book an appointment and they were a no call/no show. I called several times and just kept going to voicemail. I also left two messages in the chat on their web page and never received a response.

Tom was great to work with. He answered quickly and was able to provide a contract right away for…read moreexactly what I needed (in-ground pool cleaning). The work was done to perfection.

I wanted to thank Tom and Chris for their hard work on our pool. We had a situation where our pump…read moredied late in the season in '23 and we tried to replace it ourselves. We got some bad advice and bought a pump that was way underpowered for our pool. Then last spring I broke a finger and we didn't have money to have somebody else help. So when Tom showed up our pool put the local duck pond to shame and to make things worse I had modified the pool panel to use the wrong connection. Tom only took a few minutes to figure out the solution and get going pumping near sewage water out of our pool. Including animal carcasses. By the end of thw evening it was filling up from the tap and by the next day he had the new pump running with chemicals starting to balance and had our stairs in the water. His price was great for what he went through, when some people would have just walked away. We are so grateful he was able to put everything right and can't wait to get back in the water.

John and crew came to close our pool for the season. They were excellent and great in educating us…read moreregarding our pool. Highly recommend!

Pool service for $120 a week and never know what they do or when they do it. Run the other way!…read more Not reliable and generally inconsistent after 4 years of use. Love Lotus Pools!

The service was fast efficient and the people are concerned about your pool…read more Would highly recommend Chicago Pool and Spa

This guys is a RIP OFF. Would not give me a time schedule and then didn't show up to install the…read morepool. He was here for ONE day and looked completely lost. I owed him $5,300 to install the pool and now texted me and said its $8,500 upfront. FRANK is a CROOK, Lawsuit to follow. DO NOT USE HIM

Dennis is the only pool guy you need. Don't waste your time at a store, just call Dennis. His…read moreworkmanship, knowledge & communication is excellent. He's the only person I'll trust working on the pool. Highly recommend.

came to my home did not even come to the front door just proceeded to the back yard through my…read moregate, what if my 175lb unfriendly dog would have been out there? Refused to do the work because of bees in my hostas (said he was alergic and alergic to benadryl). Bees, wasps, hornets are expected to be around water, and he is in the pool service industry? Just be honest and say you don't want to do the work. He said I needed an exterminator but without nests or hives there is nothing they can do. His knowlegde of filters is subpar to say the least, even myself being a layman knows that an ec50ac and ec50c filter have all interchangeable parts but he told be that a fitting from my old filter would not fit on the new filter....they are the same! same part numbers etc...... no wonder why he only has two reviews on yelp three years apart from each other. May be good for pool openings or closings but, if he sees a bee or wasp don't expect to get the job completed.

Excellent service!! Really knowledgeable…read more Easy communication and the pool looks great. Val is the best!

From the owner: Our business is built on professionalism, expertise, and a deep commitment to customer…read moresatisfaction. We offer custom in-ground pools, pool renovations, and premium hot tubs with a focus on quality, reliability, and personal service. Customers choose us for our attention to detail, seamless installations, and a personalized approach that turns their vision into reality, ensuring an exceptional experience every time.

Hired them based on the recommendation of a neighbor who uses them for pool maintenance; they did…read morea great job resurfacing our pool this Spring.

Amazing job! Luis and his workers have been opening my pool for 3+ years and have been doing weekly…read moreservices. Very professional and best prices definitely recommend. Support small businesses!

I initially contacted them for a pool cleaning service and was quoted a price of $120. However,…read moreupon arriving at my property, the price increased to $200, claiming there had been a price change. I found this unreasonable and questioned the significant increase, but no valid explanation was provided. This is very highly unprofessional and exploitative, particularly after a price had already been agreed upon. Additionally, I had a broken water filter that required replacement, for which I was charged nearly three times the reasonable cost. This practice raises serious concerns about the company's business ethics. Exploiting customers is not a sustainable way to grow a business. Based on my experience, I cannot recommend this service. It appears that pricing is very inconsistent and possibly based on profiling customers, which is unacceptable. To this day, I still cannot justify how a quoted price of $120 increased to $200 within just a few days. They still have the price as $120 per visit on their page - isn't that deceptive!

This guy a complete worthless piece of shit. We paid $150 so he can drop chemicals that we already…read morepreviously done. He was hired to clean a cloudy pool and spent an hour or less in two days doing absolutely nothing. He kept trying to push for the weekly maintenance but why would we hire someone that already has proven to be incompetent. He didn't even have a proper water testing kit and wanted us to go to the pool store for a proper test. He is absolutely clueless and doesn't know what he's doing a complete joke. I wouldn't recommend him to my worst enemy. Hopefully this asshole chokes on the $150.