I'm not sure where to begin, but I feel it's important to share my experience…read more
In early October, I paid my rent within the grace period (either on the 1st or 2nd). A few hours later, I called the assistant property manager to confirm that my payment through Domuso had been received, and she verified that it had. However, just a few days later, I returned home to find an eviction notice on my door for nonpayment.
When I addressed this with the property manager, I was told that the issue with the payment was on my end, not theirs. It definitely was not on my end because I had more than enough funds in my account. I was then offered a "one-time fee waiver as a courtesy" to remove the late fee. Given that I had already confirmed my payment with their office, I found this response very frustrating and confusing. Unfortunately, my attempts to resolve the issue were met with poor communication and an extremely dismissive and abrasive tone by Kelsie. After several days of back-and-forth, I ultimately felt forced to sign the document just to put the matter behind me. In the text, I added that I felt like I was being a "Karen" based on how I was being spoken down to. I truly just wanted to be done dealing with kelsie and the situation itself. I ended the conversation with her very nicely.
Another concern arose during the winter when my pipes froze. Since I had never experienced this issue before, I reached out to ask whether I should submit a maintenance request. I was told to do so, and I scheduled a time to be present in the unit. However, no one arrived at the scheduled time, nor did I receive any communication.
The following day, I was asked if the issue had been resolved. I explained that while I had hot water, I had not been contacted about maintenance entering my unit. I was then abrasively informed by Kelsie (property manager) that the situation was considered an emergency and that entry did not require permission. While I understand that emergencies require prompt action, it is still reasonable to expect clear communication that someone would be entering my home that I am paying for. At no point was this communicated to me, which I found unacceptable. Especially when I was told to submit a maintenance request and was not informed of the severity needing to be addressed asap. I absolutely expressed my frustrations about that to kelsie and she followed up with the terms of the lease when it comes to an emergency. I felt like my concerns were completely dismissed.
Overall, my experience with management (Kelsie specifically) was marked by poor communication, lack of professionalism, rude, dismissive, and an abrasive attitude toward tenant concerns. I even got the email to Kelsie's boss Janae (Regional property manager) to further raise my issues and concerns as I felt like I was going no where with kelsie. The response back from Janae appeared very much scripted and lacked any acknowledgment of the details I provided. Much like the scripted responses back to other people's reviews. This made my time living here unnecessarily stressful.
On top of that, parking is very limited so good luck finding a spot that isn't in a towing area, the construction quality in the units itself is not as good as it appears, and the "grass" area is just turf and smells horrible.
My lease ended the end of April, and I chose to move out early in April, despite being over 8 months pregnant, in order to avoid continuing in this environment. While moving under those circumstances was difficult, I do not regret the decision, as I am much happier now living somewhere else. If I could give zero stars, I absolutely would. That's what's deserved.
Based on my experience, I would not recommend this property. I encourage prospective tenants to carefully consider their options before making a decision. If you're Military looking for something less than temporary, then this is the place is for you. Their response back to my review on google was hilarious because in my opinion, it just further proves how they conduct business. This place is really not worth it. Appearances are deceiving.