They CONTINUE to bill you, even AFTER your service is shut off. Read that again, if you're service is NOT IN SERVICE you still recieve a CURRENT (not past due) BILL. Also noteworthy, you better not need water or sewage help at all after 3pm, or at all on Thursday Friday Saturday or Sunday. Unless you have 150 bucks to give them. Oh yeah, and the last thing, its a unique thing that i personally have never heard of, and makes me wish my Grandpa ​was alive still, he managed San Franscisco water dept until he retired, they do flat rate AND usage billing. So for instance a household of 2, AUTOMATICALLY pays 200 per month, THEN THEY CALCULATE ANY USAGE AND ALSO BILL. So our bill was 230-250 monthly. 200 because there are 2 of us then we would use 30-50 dollars worth of water. And idk where they get this "high quality" water that is in their mission statement. Our first year living here, we were warned to ALWAYS boil our water for 3 minutes MINIMUM before actually using it for ANYTHING. Texas didn't even have water that bad and as a matter fact, the water dept is about 95% of the whole reason we are selling our house. And moving to a different town in this county. Our bill was actually LOWER when we lived in contra costa county, and had a 4 bed 3 bath house with 5 roommates and 3/4 acre landscaped yard. Yes, LOWER AND IT CAME ONCE EVERY 3 MONTHS THERE. so if you have the option AVOID THEM AT ALL COSTS (which I'm sure they will charge you for anyways) If we had a way to file official complaints, I would've done so when I got a bill for the 6 months PRIOR to us even buying the house. 1200 bucks for July to September. We moved in the middle of sept. And had to pay off the old bill before getting our service on​​ read more

Extremely rude unprofessional people and definitely watch your bills. Get your own meter. They are very untrustworthy so document everything. Also get a water shut off outside since they put in these new meters they lock your water on so if you have a line break or something you have to to call them to turn off your water which takes a while causes at more damage and you get charged for something we used to be able to ourselves for free. Outrageously high bills being it over $120 before you even get a drop of water. Sure part is sewer but we are paying close to LA prices and we are one of the lowest income counties in the state. Beware mother and daughter run that place and they are the last people that should work in customer service positions read more

Obscene Employee Pay, Obscene Water Rates, A Company Beholden to Themselves Clearlake Oaks is a small city of about 2,500 people. It's vast majority of residents are lower income with limited career opportunities or retirees on fixed retirement incomes. For such a small community of low-income residents, CLOCWD is out of place and out of line with their top-heavy staff being overpaid extravagantly. Their price of water is high and so is the mandatory service fees. To turn off service and stop being billed, you have to go to the extreme measure of ripping out your water meter and line from your property then pay them to verify it's been ripped out. They coerce you to use their system and pay the monthly fees or go to extremes to stop if you happen to not live their full-time. Around 2014-15, CLOWD began billing me regardless of whether their service was on or off. In 2014, I did indeed do what Matt Bassett (GM) wanted at the time to stop service. I capped the sewer line and had him verify it and service billing stopped. Regardless, they started once again running up the bill on me. In 2018, I get a huge bill for service I didn't use. I was living in socal at the time, told them the history, and they were unwilling to forgive some of the bill despite living so far away unable to ripout meter and service lines to their satisfaction. Just take a look at those salaries on transparentcalifornia.com ... wow, do they pay themselves well. Not that I have a problem with being paid well, but when you're living in a community of 2,500 low-income residents and you self-servingly decide you should pay yourself $60+k, you have no shame. I understand the actual workers should be paid well for their work and talents they bring, but this place doesn't need the amount of admin staff being paid those rates to help the place run. CLOWD is the closest thing in CLO to a government entity... they have board meetings where residents can voice their concern about the water service, lots of top heavy employees that pay themselves an obscene amount of money, and have meetings where they discuss budget and raising the cost of water & sewer service that everyone there needs. If you're a regular on their board meetings, perhaps you'll be listened to and be a. I wonder how many of these people who "work" here actually live in the same community with the rest of the residents and I wonder when the people in the actual community will take charge of their water utility and start to impose a bit more sanity. read more

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I had heard a lot of bad things about this water service but had no dealings with the office until recently. I was told I had a bad leak on the property but could not find one. After months of high water bills, it was discovered that it was the meter. Diana, the general manager, admitted their responsibility and apologized. I will be getting a credit to cover the over-payments I made. I'm very happy with the service I got from the techs and office staff read more

I'm impressed! Our water meter was making a loud sound and leaking on Sunday, Mother's Day. I called the emergency service number and an answering service picked up quickly. I was put on a brief hold while a technician was contacted. I was told that a technician would be dispatched immediately. The technician arrived within 10 minutes. The technician temporarily fixed the problem and advised that the repair would be made Monday, the next day between 10:00/10:30 am. Two service technicians arrived as promised at 10:00 and quickly made the repair. We were advised that the leek was before the meter and water quality would not be a problem. I could not ask for better service! read more