I don't usually write reviews, but this one is warranted. We paid for septic service that did not…read moreresolve the issue, and it was clear the job was not fully completed as soon as the first flush showed the backing up continuing. The problem continued until a second paid visit finally fixed it. Since then, we've made multiple attempts to request a refund for the original service and have not received a direct answer. Instead, the company has avoided addressing the refund altogether. Paying for a service that doesn't fix the problem is one thing--refusing to take responsibility afterward is another. Based on this experience, I would be cautious.

Folks work hard and fair. Easy to work with. Made getting well done with little hassles.read more

We live in beaver part time. It's hard to predict when we will need water. The team is always great…read moreabout working us in if we run out early or miss our delivery. They even bring us an extra bottle to make sure we make it to the next delivery. Super flexible, thoughtful, and goes above and beyond.

Great pricing, super helpful, great tasting water, overall we are so happy with Superior Water. We…read moredid research when trying to select a water delivery service and we aren't disappointed with choosing them.

Serious Consumer Safety Failure, Especially for Infants:…read more I am writing this review to document a deeply alarming experience with Primo that raises serious concerns about consumer safety, quality control, and corporate accountability. I discovered a blue colored pencil inside a factory-sealed 5-gallon Primo water jug, which was filled at Primo's Carnegie filling facility and delivered directly to Giant Eagle in Crafton. This discovery occurred after my infant son had already consumed formula prepared using water from this jug. Upon further inspection, I found blue pigment particles in my son's bottle and in the water dispenser reservoir, strongly indicating contamination had already occurred prior to discovery. Primo has since confirmed that the facility responsible for sanitizing the bottles uses Ecolab PolyBrite, a caustic industrial detergent containing chemical agents as part of its bottle-washing process. Despite this, Primo has shown little concern for the potential risks these chemicals may pose to an infant, particularly in a scenario involving a foreign object capable of retaining or transferring chemical residue. Most troubling is Primo's refusal to conduct or allow third-party testing of either: * the water, * the pencil, * or the bottle itself for chemical residues, detergents, or other potentially harmful agents. As a consumer--and a parent--I requested independent, objective testing to ensure my child was not exposed to harmful substances. This request was denied. Primo also refused to conduct a comprehensive and objective investigation into how a foreign object of this size could pass through their visual inspection process, despite acknowledging that the bottle may have been contaminated prior to arriving at their facility. At the same time, they contradicted themselves by asserting that once the seal was broken, the bottle is now considered contaminated--effectively shifting responsibility away from their own processes. To summarize the contradictions: * Primo suggests the bottle may have arrived contaminated before filling and sealing. * Primo simultaneously claims the contamination is only relevant because the seal was broken, despite the contamination clearly predating that event. This logical inconsistency undermines confidence in their quality control, investigation standards, and transparency. At every step, Primo has demonstrated a dismissive attitude toward legitimate consumer safety concerns, particularly when an infant is involved. Their unwillingness to pursue testing, accountability, or meaningful corrective action suggests a broader disregard for consumer protection standards. This was not a minor issue. This was a sealed product intended for human consumption, used to feed a newborn, containing a foreign object and visible contamination. The handling of this incident has left me with zero confidence in Primo's safety practices. I strongly urge parents and caregivers to think carefully before trusting this company with something as critical as drinking water.

I've had this service for years, across 2 different addresses. When we moved, we were further away…read morefrom the distribution center, so I understood the need to switch to once a month delivery instead of bi-weekly. Over the last number of months however, our deliveries are often missed/moved, for up to a week at a time. Good luck getting anyone on the phone as well as wait times are absurd. I canceled the service last week, and they won't even come take their bottles and cheap bottle rack. They missed the pickup date, and now show no future pickup dates, and I can't even call as an "existing customer" because I canceled the service. Amazingly, even if I call as a new customer, the wait times are insane. At this point I'm just going to trash the bottles and hope to never deal with company again. There are a few other brands around Pittsburgh, skip crystal springs and try them.

Great tasting spring water. Inexpensive! Prompt delivery to my door. So happy with it. Couldn't…read morestand the poor quality of my city water. I highly recommend Pine Hollow spring water! The best!

From the owner: *New Customer Special!*1 Month Supply Of Water & Cooler Rental Free*Low Prices*Now Available -…read moreCoolers From $99*Bottles Now Available With Handles, Spill Free Coolers & Caps*Our Spring & Distilled Water Is Bottled Daily In:5 Gallon3 Gallon1 Gallon& 20 Oz. Bottles*Bacteria Free - Sodium Free*EPA & FDA Approved

Valuable delivery service for Mountain Valley Mineral Water - our favorite!…read morePut but the empty bottles out ... and they're magically replaced with new ones! It helps to keep everyone in the household drinking lots of good healthy water.

If I could give no stars I would... Let me tell you what happened…read more.. Last Friday I placed an order online for water delivery. Then called to find out for sure if it would be delivered. My delivery was confirmed for Monday morning between 8-12. I received a confirmation email stating the same information. Monday morning came and went. I gave them the benefit of being busy, I called at 4 was apologized to and promised a phone call and that water would still be delivered. It wasn't. Here it is Wednesday. I've emailed and called. They told me I would be delivered tomorrow. I FINALLY speak to someone who told me they don't deliver to my area AT ALL. So, common sense says release the $50 hold placed on my bank account right? Nope they LIED to me telling me it would only be on hold 72hrs. When they decided to finally tell me they don't deliver to my area they inform me the hold will stay 7-10 days?! This is not only ridiculous it is INSANE. I have 2 infants in the house, the water here is no good, their bottles are made with bottled water and I live at least a half hour from town. They have my money on hold and I have no water. If you don't provide a product or service to someone you should immediately return their money! Poor communication, customer service and just all around stupidity. I would NEVER suggest using them, dealing with them wouldn't even be worth the convenience of the water being delivered.

Always important to support local businesses especially ones that are family owned. They are…read moreincredibly helpful and I would recommend them for all your water needs.

Max and his team are outstanding! Their dedication to providing outstanding service to their…read morecustomers is a rare find. Excellent company and excellent service! Highly recommend!