Needed an urgent appointment and they were able to squeeze me in! I am so happy with the care I…read morereceived. Not only was I able to get a comprehensive exam for my eyes that set my mind at ease, I was also able to get an attractive pair of glasses for my updated prescription. From the receptionist to the assistant to Dr. Haller, everyone was so kind and friendly.

Had a 1330 appointment on Jan 5 2026 as a veterans admin patient on community care authorized…read morevisit. Was a follow up visit At 1418 I informed the desk I was still waiting. Apparently the office had some questions about me trying to make another appointment in 3 months. During the time I was waiting I was not consulted or asked any questions. I explained to the desk it was an authorized appointment and what was the problem. I offered to call the V.A but was told they were in contact with them. At that time I sat down. No further communication and at 1429 went back to the desk , no one there waited a minute, and sat back down. At 1431 I left the facility and called the community care office at the V.A. very poor communication and will not return. Was very disrespectful of the staff to this veteran.​

I called in for an appointment and the receptionist was very rude. I had bought an insurance policy…read morefrom my place of employment and they offer free frames from Dr. Elrich's office. The only eye doctor in town that offers this package might I add. As soon as she seen that I had care source for a couple of months while I was job hunting, which I don't have now. She started saying something about me having care source and stopped mid sentence and then told me they weren't expecting new patients. I explained I was willing to pay out of pocket for whatever my new policy didn't cover but she just continued to be hateful to me so I hung up. I made an appointment at Pearl Vision and they weren't rude to me at all. Don't give this office your time or money I have heard nothing but bad things about them and they proved it!

The young lady was unable to get my eyeglasses adjusted to be straight on my face and kept telling…read moreme the eyeglasses were straight. I am looking in the mirror and see the eyeglasses are not straight. I giggled and told her I was the one wearing them and they were not straight. She became frustrated put the eyeglasses down and said she would have the doctor adjust them. She did not inform the doctor (guessing because the doctor may have been with another client) she went to the front desk and told the other young lady all about it not only did I hear her so did everyone else in the office. Wow Rude, again! Totally unprofessional. I sat there waiting but, had to leave for another appointment and to return back to WORK. Elrich is good at doing eye exams and providing accurate prescriptions, however, she is not good at being friendly and so therefore her staff is a reflection of the boss. Her staff are rude on the phone and in person. It is obvious CareSource members have and will always be treated differently from members with commercial insurance. Sadly, CareSource puts out more money than most commercial insurance. I was unable to use my own frames because Elrich stated that there is always a problem doing that. NO the problem is you won't get paid the $400 for the $12 frames if I use my own. The same thing happened with my previous Optometrist - who said CareSource doesn't allow you to use your own frames. Well, the time before I did use my frames and the Optometrist charged CareSource for my own frames $300. I reported it! All situations are swept under a rug and the usual I am sorry when sorry didn't have anything to do with it. I really hate that my experience with Elrich and her staff was totally the opposite of what I was expecting. The staff either do not know their jobs or they don't want to do the job. Whatever the reason, it doesn't matter I am a client and should be treated as so.

If you need cataract surgery and are ANYWHERE near SE OH, this is where you want to have it done.read more

From the owner: Cataract Surgery, Macular Degeneration, and Diabetic Eye Care…read more Our multi-office and AAAHC accredited ambulatory surgery centers offer a comprehensive array of state-of-the-art ophthalmology and optometry services to patients and area health care providers. All of our offices are conveniently located close to home, so you don't have to drive long distances for the same or less quality of care and service. We provide comprehensive medical and surgical eye care including: Physician and Surgical Services: * Advanced no stitch, no patch, no shot Cataract surgery with optional custom implants. * Diagnosis and treatment of Glaucoma. * Diagnosis and treatment of dry/wet Macular Degeneration. * Comprehensive Retinal Treatment and Surgical Services. * Wavefront LASIK Services and clear lens extraction for poor LASIK candidates. * Corneal Transplantation Surgery along with the latest technique (DSEK) which transplants just the corneal endothelium, allowing quicker recovery times. * Strabismus and Oculoplastic Surgery such as levator, blepharoplasty, and brow lifts. * Botox Injections for blepharospasm and cosmetic reasons. * Diabetic Eye Care management and treatment. * In most cases, same day referrals for emergency patients or next day appointments to ensure quick and quality care and follow up. * Foreign Body removal expertise. * Chemical Burn Treatment. * Injury and Infection Treatment.

Website says 6pm and still open we get there sign on door says 5pm and we pulled the door and they…read more are closed . Drive from Ashville wasted time and gas thanks . One of them need changed ,

Staff is nice but took 2 months to get glasses. They kept losing insurance information alsoread more

I brought my son here on the recommendation of a friend, after a not so great experience with…read moreanother optometrist. Anna Price was friendly, knowledgeable, and put myself and my son at ease. The support staff is also truly friendly and helpful. Everyone, from secretary Lori, to the assistant (I didn't catch her name!), to Dr Anna and the assistant that helped us look at frames, were truly kind and patient. Highly recommend this office!

I went to Price because they were preferred with my VSP insurance plan. My Sig. Other has medicare…read moreinsurance and had his eye exam done there with us as well. At the end of the visit, he was told that he owed $168! We have never been charged for an eye exam since it's covered for one a year. That's when we found out that because he wears contacts, they charged him for an eye exam AND for a contact exam?!?! Never heard of such! We've gone to Pearle Vision and other Eye Specialists in Columbus and have NEVER been charged for two eye exams. We asked for the contact prescription, and got the same response as the lady above. They didn't really want to give it to us and wanted us to order the contacts through them. That said, they did find an issue with his eyes and the contacts that they finally found worked for him. Jury is still out on what we'll do next year. We'll go to this eye specialist and see what happens there.

Dr. Colby-Axe has been my optometrist for 22 years. Her expertise is unrivaled. Exams are always…read moreextremely thorough. I will give her practice 5 stars when her staff are as excellent.

My client scheduled an eye appt, received 4 different texts wanting conf that she was going to be…read morethere In the texts was a 2nd msg to not cancel by text The 4th text was the very day before the appt My client confirmed When she drove from sciotoville to chillicothe for this confirmed appt they nearly harassed her for a week over There was a sign on their door that said office closed for that day That my friends is improper cancelation Neglect of thwir patient which then turns into patient abandonment She needs her glasses to be able to see properly for life Had they canceled properly she could have made a different dr appt She sent a Pic of their unprofessional door sign with a text that read You wasted my time and didnt call me to cancel They have yet to call her to reschedule or apologize with an explanation 2 weeks later She did get a text saying that they missed her like she didnt show but we have all the proof they abandoned her The care they give is not worth the amount they charge your insurance and then also bill you as well Im going to have an investigation opened on this dr and his office Listen people More complaints need to be made against drs, offices, general businesses, business drivers, whoever. Stop letting things go because you dont know what to do. Contact me, I will help you the best I can file complaints like they would you We cant be late for appts, they drop us and charge us. So let's return the favor! Contact me

This place is one hell of a ripoff they already billed over $800.00 from the insurance charged me…read moreover $200. And they still want $240.and I can't get my glasses until I pay !!!! Go anywhere else!!! This place will rob you blind !!!

My wife went there because our eye doctor closed down. She went for a CL exam and to purchase CL…read more They preformed additional "tests" without informing my wife of the additional cost. Ended up owing a lot of money after insurance when we usually pay like $20. Seemed like taking advantage of new patient.

This office with thorough and accurate in our process ordering glasses for our son. I also went for…read morea vision check-up and had a positive experience.

They ordered the wrong frames so I had to pay more for there mistake !!! No one knows where those…read moreframes came from so the new ones cost $159.0 more .....they come in now it's $260.0 more but my original bill says paid in full !!!! Who wants to go into a class action law suit !!!!! They billed both of my insurances and I paid $180.0 and I still owe $260. So that will be $440.0 out of pocket with 2 insurances could have gone to Walmart for just what I paid out of pocket !!! I still don't have glasses !!!! Stay away from this place !!!