The one in Weston is as good as UM or Baptist South. An array of highly qualified Doctors from every field Excellent reception, super Clean Polite and helpful staff I went to their top thoracic cardio Doctor. Usually someone of his stature often has God like attitudes. Not here They are definitely on a timeline as far as the office visit. But create a solid game plan before you leave Followed up Tuesday took a Pet Scan. Brought my dog just in case. lol. Joke. Today Wednesday I get the doctors complete read and results for the test Wow quick turnaround. Great Doctor And the results were mostly good Highly recommend the ride to Weston read more

This office is full of liars and people who just change your appointment without telling you, and then blame you for the change -- even when there is no way in the world that you would have called to make a change to an appointment you've been looking forward to for months. This office changed a family member's appointment that we had been waiting 5-6 months for, to a totally different doctor in another office (40 minutes away), and on top of all of that, didn't bother to let us know. And for the record, this is the SECOND time that they've done this -- the first time they changed the time from afternoon to early morning, a change I never would have made or agreed to given the circumstances, and then Dr. Zhang wouldn't even agree to see my family member for even 5 minutes when we showed up at the originally scheduled time and were told that we missed his appointment. I called to speak with the office manager there today (Raul) who blatantly called ME the liar because he said that "their notes in the system" said that the "patient or someone from the patient's family" (wouldn't they have actually written which it was??) called to change the appointment, which is 100% not true. I wish this office would get their shit together because I've had good experiences at other Cleveland Clinics and with their doctors but this office is a show, and the way I was treated today by the office manager is completely unacceptable (he told me the next appointment to re-book was another 6 months away and when I complained, his response was "have a nice day!") He flat-out refused to even question his staff about the change and said that whatever they wrote must be the case. And when I asked if we could get our original appointment back and move the person they put in there instead, he laughed out loud and said "we don't do that." Ummm, yes, you do. A quick update: I just learned that the doc they moved our appointment to is brand new to the practice and just finished his schooling in June (started with CC in August, three months ago). I'll let you decide who made the appointment change -- us, from an established, highly recommended neurologist who we waited 5-6 months to see, or them, to a new doctor trying to build his practice with a much more open schedule. Hmmmm. read more

Everything would be excellent if it wasn't.'t gor the bad nurses who cover for the weekends.

AVOID DR. RYAN FISHER AT ALL COSTS! We asked Dr. Ryan Fisher for a simple referral to a local sleep doctor--something that should have been straightforward. But instead of referring us to a doctor in the area, he deliberately sent us to a sleep specialist within the Cleveland Clinic system ONLY--and not just any doctor, but one located TWO HOURS AWAY in Weston! This is beyond ridiculous. It's not just bad service; it's greedy and unacceptable. Patients should have the right to choose a nearby doctor, but Dr. Fisher clearly cares more about what benefits Cleveland Clinic's bottom line than what's actually best for his patients. This is a disgraceful level of care--completely ignoring patient needs in favor of corporate interests. If you value your time, health, and the ability to choose your own doctor, STAY FAR AWAY from Dr. Ryan Fisher! I wouldn't recommend him to my worst enemy. read more

I have to admit I was a bit disturbed that the ratings were so low. My experience at this office is that I have had excellent medical care. My doctors are knowledgeable, caring and spend a good amount of time with each patient. The nurses are very similar to the doctors. However, I cannot believe cleveland clinic has not done something with the administrative staff. I agree with previous reviews. They need to be reminded that their job is customer service. They need an attitude adjustment and reminded that it costs them nothing to smile and be as helpful as they can to the patients. read more

We had scheduled 2 doctor's appointments for my father, 45 minutes apart. One was with the primary and one with a heart doctor. We showed up on time and were waiting in the waiting room. The 2nd doctor had a cancellation and took my father first which was not a problem. Because the 2nd doctor took him first, the other refused to see him now stating "he was late". They claim it is the patients fault and that they need him to reschedule his appointment. This after they blame us for making the appointments 45 minutes a part. Can someone please tell me how this is the patients fault. I am over this place and the incompetence in the staff running the show here. It is a shame because the doctors are good, but the staff incompetence is off the charts! Time to look for a new doctor's office. read more

the professionalism was top notch , from the person at the front desk to all the staff spent time speaking to me following a hospital admission, the office was so clean, they were all so helpful , I truly feel they care. read more

If my review was on Dr. R Fisher I would have given him 5 +stars. The sad thing about it is that he is a really caring doctor. Its the staff. From the moment the prescription was handed off from the doctor it been a true nightmare. 5 months of waitin for them to do their job,after that I really needed to get to the bottom of the issue and then the nightmare only got worse. After 2 hours of calls between United Health Care and the ffice I discovered it was the staff. United Health Care follows the guidelines of medicare, Cleveland Clinic follows their own rules. The file paperwork at their leisure on their own system. Waiting 5 months is because they dont follow anything up. I am looking for a new Primary Care doctor not because of Dr. Fisher but the staff. According to Raul who is in administration its fine to do what they want and not follow procedure, according to Jennifer the nurse she just hangs up when she is asked or explained what the process is to have an approval . Its sad our elderly will never get the proper care as long as the system has people like this work for the health care industry. BE CAREFUL WHAT HAPPENED TO ME CAN HAPPEN TO YOU.. WATCH OUT FOR THESE PEOPLE read more

I have visited other Cleveland Clinic locations (generally the one in downtown WPB) but this facility really shocked me with their customer service. It originally took over an hour to reach someone on the phone who would schedule my appointment. I was fortunate to receive a same day appointment. When I arrived about 20 minutes prior to my appointment time I was not greeted by the receptionist. Four patients walked in after me and she did not once look up from her computer to acknowledge anyone. With no greeting or direction I was able to figure out I needed to self check-in using their kiosks but every single person who walked in after me (many elderly) did not understand that right away and I could visibly see how many people were confused, flustered & frustrated. One patient asked her to print some paperwork and she harshly told him to have a seat and wait because she was working on something time sensitive and needed to get it in before a certain time (that's understandable) but friendly communication and customer service goes a long way. Another elderly male walked in and headed straight to her desk because he had pre-checked in online and she was rash with him about the procedures but when he didn't back down she obliged his request for her to check him in herself. When I arrived in the office there was only one woman waiting ahead of me and it wasn't until 15 minutes later did she finally turn from her computer to ask the woman had she checked in via the kiosk. The woman had not. Very inattentive on the receptionist part. It did not take long for me to be called back for my appointment. The nurse practitioner was the best part of my entire experience. She was very sweet and personable. My experience with the doctor was ok. Check out was smooth and seamless. read more

DO NOT GO TO ANY CLEVELAND CLINIC IN THE STATE OF FLORIDA! They have the absolute worst staff of any healthcare facility in the state! Especially if you need a referral, setting appointments, or any kind of help or response from their staff... SLACKERS who could care less about you or your elderly family members. I will never go back to them again. read more

Horrible customer service - new patient trying to make an appointment and after being on hold for more than 10 mins someone finally answered, very rude and ended up hanging up on me; I called back and spoke to someone new who advised that she could not schedule the appointment I needed and proceeded to say that she would transfer me to someone who could and then transferred me to a vm where I needed to know the extension of said person - which I did not. So after almost an hour on the phone I was still unable to set up appointment.....have since found an office who had personnel able to set up appointments. I know cleveland doesn't care but I will never become their patient nor will I ever recommend anyone to this facility read more