Don't hesitate, use Always Honeymoon Travel as your travel agent!! I've planned many vacations,…read morebut THANK GOODNESS we found Judi. I told her my few requests (ie adult only resort, tropical location, must have zip lining & scuba diving). She EXCEEDED my expectations 110%. We were so impressed and learned just how valuable a travel agent really is. 100% would recommend.

From the owner: Aways Honeymoon Travel is a full service travel agency specializing in honeymoons and destination…read moreweddings.

Great downtown location. Steps from the Cavs, Guardians, restaurants and bars, and about a 20-min…read morewalk from all other nearby destinations. What's not to love about IHG properties and this little hotel was just fine, my room had a comfy seating area, and everything was clean and operable. Would return!

Nice downtown location for a girls weekend trip. We celebrated a surprise birthday for a friend…read moreand went to the Jack! Room 518 had charm and was very spacious! The room was very clean and perfect for a quick overnight stay. They have a safe, mini-refrigerator, coffee station and bottled water inside the cabinet. Nice boutique hotel vibe!

Update: I did get reimbursed a voucher for my next ride of the same value! There are restrooms on…read morethe bus & they are equipped with free wi-fi. I will consider Greyhound Bus Lines again for my next trip

Some people really want to put the "oh" in Ohio, don't they?…read moreI needed last minute transportation to Ohio, something that wouldn't place me behind the wheel or cost me an arm and a leg. I hadn't taken the bus in half a decade, but I decided I can be brave. And in some lines you don't have to be. The buses themselves are a 'your mileage may vary' situation, pun intended. My ride in from Buffalo and to back home were cushy and clean. Granted I'm petite, but both trips I sat alone next to my unchecked knapsack (I'm not saying I have anything deadly but they trusted me to not) instead of stowing it in the vast under storage or the compact overhead compartment. There's something attached to the seat in front of me that presses down to rest your feet, a net like pouch, sturdy cupholders and an outlet down there too for all your travel ease. There are bags hanging for trash, vents and personal lights. And unlike my trek from Columbus, where I stood an extra half hour due to delay at a sign on the side of the road, only to sit on an overstuffed, unclean bus in a seat not assigned to me (mine was stolen and I got relocated across from a man with a branch sized stick that the driver allowed on board, fearing possible impalement), at least this one has a terminal. Even if it's in shambles. I noticed in both of my waits at the station a few things. First off, it's bustling. There are three sets of chairs, mostly filled by people spacing away strangers with luggage, people crouched on the ground and pacing on phone convos. There's a closed restaurant space that could be used for more seating but isn't. If you're hungry, there are expensive vending machines (if you have the time, leave the terminal for local eats) with drinks, ice cream, snacks and even fresher food you can microwave. When I first arrived, I beelined past this, both occasions, to use the loo. Wednesday I noticed the toilet ever flushing, chalked it up to a hiccup. When I returned Friday, about 48 hours later, I was the Goldilocks of toilets. One door couldn't lock, three were full of pee, one had poop stains, one was out of paper and one was still flushing. I opted for the handicap stall. Both times the soap was empty. The drinking fountain looked unclean and didn't work. Thankfully I didn't have to waste much time, taking in the ambiance of a screen playing some sort of attempt of entertainment (the bus actually has free wifi and some streamable content that I would have used had I brought headphones as the subtitles were a no go) and trying to stretch my legs before the long journey. There's a lot of shouting for gate numbers. They do their best to make sure everyone is well aware that they need to be in the right places, and I did notice a few repeat workers that honestly seem to give two hoots about being good at their job. Is Greyhound perfect? Not by a longshot. Are they going to get me to my adventure and back in one piece at the most affordable price, even at the cost of basic sanitation? Yes.

First of all, congrats to Hertz for a) having a vehicle available and b) having someone available…read moreat the location to process a rental! This alone results in the addition of one whole star which is pretty significant for this location. On the other hand, the car I received was a Camry with over 50,000 miles on it (and the stains and scratches to prove it.) It also didn't appear to have been cleaned, as there was still a candy wrapper in the ash tray. The Hertz representative was helpful enough but mentioned that this was the only car that was available, and explained that the tank was at about a quarter tank so to just bring it back with that amount. (One of my pet peeves.) I didn't check the contract until after the fact, but the contract showed that it had been rented with a full tank. (Great way to escalate a pet peeve.) Since I was going to be doing a fair amount of driving, I called 800-CAR-GOLD and asked about the possibility of swapping out for a slightly better vehicle at the airport. I was told to go ahead and swap out the car, so off to the airport Hertz I went. The return agent at the aiport was pretty impressed by the condition of the car, asking which location I picked it up from and even commenting that it should have already been sent out for auction. While the rep inside the booth ultimately allowed me to swap out the car, she clearly pointed out that the airport doesn't normally allow vehicles to be exchanged without a mechanical issue and that she was making a special exception. While I was given a much nicer and cleaner vehicle, it seems like this should be the norm rather than the exception. Repeated experiences with high mileage and dirty vehicles, less than full tanks, inaccurate fuel levels on the contract, and the distinct sense that someone feels like they're doing you a favor in a service recovery situation are why I won't have enough rentals with Hertz to re-qualify for President's Circle this year. On the other hand, the reservation was actually able to be honored (unlike my last attempt) so I have to say that warrants a better overall rental than one where I had to scramble to make alternate arrangements.

This place is a complete joke and I will be returning to Enterprise moving forward. My pickup time…read morewas 8am and I didn't leave until 9am because they were "cleaning" the vehicle. Once I left I noticed the vehicle in fact was not cleaned properly and there was no windshield wiper fluid in the vehicle either. I had a trip I needed to be on the road for once I realized no windshield wiper fluid and I as advised by customer service rep to take to a take five location. The line was pretty long so I waited almost two hours for them to complete a top off. FRUSTRATED to say the least! When I returned the vehicle there was nobody in the office and a sign that said they would be returning shortly. I waited 30 minutes to hand over a key to someone after a long day. What a joke. Called customer service several times to explain everything and I kept getting transferred. This place is definitely going downhill and I won't be returning. Horrible horrible experience.

As always, Kirk and his staff provided professional service which meets or exceeds our…read moreExpectations. Continual communication starting the day before your reservation until the time they pull into your driveway makes it hassle free! Out driver Taurean was extremely professional, pleasant and thoughtful. Thank you Captains Car Service!!! You've done it again!!

Excellent service. Have used them in the past for vacation, and just used them again. We wouldn't…read morecall anyone else.

The weekend I spent in the Van Gogh suite was a very cool experience…read more The hotel itself is in a convenient location and is close to walkable bars and restaurants so you can leave your car with the valet. The room has great views and lots of windows that let in plenty of natural light that make lounging inside enjoyable. We ordered room service and had a fun time drinking and eating surrounded by the beautiful artwork of Mr. Van Gogh. The soaking tub was nice and the bed is very comfortable but, like most of the other reviews say, the cars revving up and down the main drag all night are very noisy. The hotel leaves ear plugs on the bed but since we were in town for leisure, we didn't really use them.

I stayed here for two night during a conference. The front desk person on my check in night had…read moreamazing energy. She set the tone. She was super charismatic and welcoming. I was pleasantly surprised. The room was cute. It was decent size, but the vents were dusty and there was a hair in my bed. Management was apologetic, and they offered me 5k in points, but I did not receive them. The water for the complimentary tea was lukewarm both days. The decor in the lobby was nice, and there were games to play. The hotel is in a decent location. I was able to walk to restaurants and a grocery store.

This place is AWESOME. A very old for school district office building it maintains the…read morearchitectural charm from ~100 years ago. The rooms are larger than many, dramatically styled and well maintained. Service all around is 5*. A dinner buffet (not snacks but casual fare on a buffet) is included as are THREE drinks per day per person. Parking is only by valet at $40 per night but overall everything is worth it. Highly enjoyed.

This was the first time I had ever stayed at a hotel by myself, and I had a great first experience…read moreat the Drury Plaza Hotel Cleveland Downtown in December 2025. It was pretty cool to learn that the building is a restored 1930s-era Board of Education building. I saw that the hotel was not only a great place to stay, but also that there was so much to do within a reasonable walking distance of the establishment. I arrived at the hotel late at night and was warmly greeted by a staff member named Mario. I greatly appreciated his patience with me as I sorted everything out while preparing to check into my room. Since this was the first time I had ever done anything like that, I liked how Mario let me take my time to make sure I was doing everything correctly and signing anything that needed to be signed. During my time staying there, every staff member was friendly and was fun to talk to whenever they were not busy. The room was clean and perfect for one person, with plenty of space and a comfortable bed. While I spent much of my time in Cleveland in my hotel room, it was still an amazing visit, to say the least. I liked their breakfast selection and the bar they had. I had a Caesar salad because I had to wake up early the next morning to catch a flight back home, and it was great. All in all, it was a great first experience staying in a hotel by myself, and I would like to give a shoutout to every staff member who made me feel right at home during my stay in Cleveland. I will definitely be staying here again the next time I am in the Cleveland area and recommend it to anyone planning to visit.