Don't hesitate, use Always Honeymoon Travel as your travel agent!! I've planned many vacations,…read morebut THANK GOODNESS we found Judi. I told her my few requests (ie adult only resort, tropical location, must have zip lining & scuba diving). She EXCEEDED my expectations 110%. We were so impressed and learned just how valuable a travel agent really is. 100% would recommend.

From the owner: Aways Honeymoon Travel is a full service travel agency specializing in honeymoons and destination…read moreweddings.

Great downtown location. Steps from the Cavs, Guardians, restaurants and bars, and about a 20-min…read morewalk from all other nearby destinations. What's not to love about IHG properties and this little hotel was just fine, my room had a comfy seating area, and everything was clean and operable. Would return!

Nice downtown location for a girls weekend trip. We celebrated a surprise birthday for a friend…read moreand went to the Jack! Room 518 had charm and was very spacious! The room was very clean and perfect for a quick overnight stay. They have a safe, mini-refrigerator, coffee station and bottled water inside the cabinet. Nice boutique hotel vibe!

Some people really want to put the "oh" in Ohio, don't they?…read moreI needed last minute transportation to Ohio, something that wouldn't place me behind the wheel or cost me an arm and a leg. I hadn't taken the bus in half a decade, but I decided I can be brave. And in some lines you don't have to be. The buses themselves are a 'your mileage may vary' situation, pun intended. My ride in from Buffalo and to back home were cushy and clean. Granted I'm petite, but both trips I sat alone next to my unchecked knapsack (I'm not saying I have anything deadly but they trusted me to not) instead of stowing it in the vast under storage or the compact overhead compartment. There's something attached to the seat in front of me that presses down to rest your feet, a net like pouch, sturdy cupholders and an outlet down there too for all your travel ease. There are bags hanging for trash, vents and personal lights. And unlike my trek from Columbus, where I stood an extra half hour due to delay at a sign on the side of the road, only to sit on an overstuffed, unclean bus in a seat not assigned to me (mine was stolen and I got relocated across from a man with a branch sized stick that the driver allowed on board, fearing possible impalement), at least this one has a terminal. Even if it's in shambles. I noticed in both of my waits at the station a few things. First off, it's bustling. There are three sets of chairs, mostly filled by people spacing away strangers with luggage, people crouched on the ground and pacing on phone convos. There's a closed restaurant space that could be used for more seating but isn't. If you're hungry, there are expensive vending machines (if you have the time, leave the terminal for local eats) with drinks, ice cream, snacks and even fresher food you can microwave. When I first arrived, I beelined past this, both occasions, to use the loo. Wednesday I noticed the toilet ever flushing, chalked it up to a hiccup. When I returned Friday, about 48 hours later, I was the Goldilocks of toilets. One door couldn't lock, three were full of pee, one had poop stains, one was out of paper and one was still flushing. I opted for the handicap stall. Both times the soap was empty. The drinking fountain looked unclean and didn't work. Thankfully I didn't have to waste much time, taking in the ambiance of a screen playing some sort of attempt of entertainment (the bus actually has free wifi and some streamable content that I would have used had I brought headphones as the subtitles were a no go) and trying to stretch my legs before the long journey. There's a lot of shouting for gate numbers. They do their best to make sure everyone is well aware that they need to be in the right places, and I did notice a few repeat workers that honestly seem to give two hoots about being good at their job. Is Greyhound perfect? Not by a longshot. Are they going to get me to my adventure and back in one piece at the most affordable price, even at the cost of basic sanitation? Yes.

One star is far too generous. The bathrooms were extremely disgusting, so were all the floors,…read moredoors and counters in the building. Outside is also disgusting and unkept. The building is in all around disrepair. The customer service is also non existent. Throughout multiple locations no one provided any customer service. Suuuuuuuuper disappointing.

This place is a complete joke and I will be returning to Enterprise moving forward. My pickup time…read morewas 8am and I didn't leave until 9am because they were "cleaning" the vehicle. Once I left I noticed the vehicle in fact was not cleaned properly and there was no windshield wiper fluid in the vehicle either. I had a trip I needed to be on the road for once I realized no windshield wiper fluid and I as advised by customer service rep to take to a take five location. The line was pretty long so I waited almost two hours for them to complete a top off. FRUSTRATED to say the least! When I returned the vehicle there was nobody in the office and a sign that said they would be returning shortly. I waited 30 minutes to hand over a key to someone after a long day. What a joke. Called customer service several times to explain everything and I kept getting transferred. This place is definitely going downhill and I won't be returning. Horrible horrible experience.

Hertz Cleveland! Don't waste your time renting from these guys! Dirty car, pet hair, carpets not…read morevaccines, outside dirty! Ask for credit toward another rental-- they said too bad! I've rented from them for 30 years! What a sad thing to see this company falling apart!

As always, Kirk and his staff provided professional service which meets or exceeds our…read moreExpectations. Continual communication starting the day before your reservation until the time they pull into your driveway makes it hassle free! Out driver Taurean was extremely professional, pleasant and thoughtful. Thank you Captains Car Service!!! You've done it again!!

Excellent service. Have used them in the past for vacation, and just used them again. We wouldn't…read morecall anyone else.

I stayed here for two night during a conference. The front desk person on my check in night had…read moreamazing energy. She set the tone. She was super charismatic and welcoming. I was pleasantly surprised. The room was cute. It was decent size, but the vents were dusty and there was a hair in my bed. Management was apologetic, and they offered me 5k in points, but I did not receive them. The water for the complimentary tea was lukewarm both days. The decor in the lobby was nice, and there were games to play. The hotel is in a decent location. I was able to walk to restaurants and a grocery store.

Don't stay at this hotel. The quality of the rooms and customer service as dictated by management,…read morespecifically upper management, is terrible. It is amount the worst examples of customer service at this category and in the City of Cleveland one can find. Stay at a different hotel. I requested a complete refund for the shorted to one night stay I had at the Kimpton Schofield. According to the front desk, who are trying their best, upper management declined to offer any refund let alone some amount of discount for their failures, I was forced to cut the stay short and cancel due to a knowingly broken bed, the staff at the hotel repeatedly changing their story as to being able to fix the bed or magically having a bed frame on site and available to replace it with, and with the hotel having nothing available in the same category and above without hours and hours of back and forth and pleading for them to do anything.

Clean good location and food is very good. Valet parking is recommended. Affordable and easy to…read morenavigate around town.

What a great hotel! Not only is it an excellent location, especially for the Rock Hall of Fame, not…read moreonly because of the full hot breakfast and dinner and drinks. And not just the beautiful rooms that rival some l I've had at Fairmont hotels in the past. I think what most made the hotel great were the staff. They were extremely nice and professional. Maybe the best trained hotel staff I've ever seen. Multiple times we were greeted and asked how are stay was going and if we needed anything. The valets and especially the front desk staff were so nice and they were hustling to take care of people. Loved it and will look for Drury hotels elsewhere from now on.