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    Comcast Service Center

    Comcast Service Center

    (2 reviews)

    It has been over a year since we've started an account. In that year we have been told they'd do…read moreeverything they could to get us internet service. However when we set up an appointment for a technician to provide the service they either cancel the night before (usually without giving a reason) or just don't show up. According to the Comcast customer agreement policy if an appointment is missed (not canceled) $20 will be credited towards our account. In the past year they have missed 4 of the 5 appointments they didn't cancel but only credited $15 total to our account. The most recent appointment we've scheduled they said they understood our problem and promised us someone would show up. The night before the appointment they called not just to cancel the appointment, but to also deactivated our account because "we didn't provide an address". We have not moved and there has been no address changes since we started our account. The address has been listed in their records for the past year, the one we tell every customer service person we call with problems. They ignored it, deactivated our account, and when I went to the local store they claimed to be locked out of their system. Comcast is apparently the only provider that can service our house and I'm guessing the lack of competition makes them think they don't have to do their job. I gave them one star because there is no lower option. If you can get serviced by another provider do it because I've waited a year and the only thing they've provided me with is frustration. "Choose a job you love, or Comcast, and you'll never have to work a day in your life"

    Speeds are good sometimes, but inexplicably drop out, sometimes at very inconvenient times…read more(especially afternoon and evening). Can be very frustrating.

    XFINITY

    XFINITY

    (13 reviews)

    I know we all have had bad experiences with Xfinity. Once they Comcast/Xfinity got to the top they…read morescrewed things up, but I wanted to add a little bit of hope. Please read. Title: Outstanding Service from Xfinity Corporate and James the Technician I recently had the pleasure of interacting with Ms. Jazmine J from Corporate, and James, a technician who visited my father-in-law's house. Let me start by saying that my previous experiences with Xfinity were less than stellar--poor customer service, long wait times, and unfulfilled promises left me frustrated. However, things have taken a positive turn since Corporate got involved. Let's start with the positives... PROMPT RESOLUTION. After reaching out to Xfinity Corporate with my concerns, I received a swift response. They valued my business and ensured that my issues were resolved promptly. They restored service after there was a mix up with the equipment and things were not working correctly. Jame's visited my father-in-law on 7/25/24 and got everything functioning properly. Kudos to James for his efficiency and expertise and making my 83 year old father-in-law feel important. The next best thing is that there were no charges as promised for the visit. This commitment to customer satisfaction is commendable. I think as a customer and the concerns that I have for all of us just when we try to call in for help. Xfinity has a few areas for improvement if they want to improve from thier ratings online. The frontline customer service needs much improvement. While Corporate stepped in admirable, there's still room for improvement at the frontline customer service level. The issues I faced intially should be addressed to prevent similar frustrations for other customers, but from what I read on social media it appears that we all are fedup with the terrible wait times, calls dropped, poor communication, and promises broken. As clear communication is essential Xfinity should ensure that promises made during the interactions are consistently upheld. Overall, my recent experience with Ms. Jazmine J with Corporate was refreshing and pure pleasure for once. She is very professional and treated me with respect. When things could not be fixed over the phone she quickly found us a technician that came out the same day. The tecnichian's name is James and he went above and beyond to help my father-in-law. I am happy to report that his landline, internet, and tv are all working properly now. I truly appreciate their efforts in resolving my little issue and concerns swiftly. However my little issue is just a drop in the bucket compared to the other complaints that I have read about. Xfinity should read this and continue working on enhancing customer service accross the board. Thank you, Jazmine J., for your assistance. If anyone needs help, I recommend reaching out to Xfinity Corporate for efficient resolution. Brian Kalafatich

    I was receiving text messages and calls with voicemails from this facility stating my 50% discount…read morewas expiring from my bill. I called to inform them I don't have an account. One gentleman said something about a do not call list and hung up..? I wasn't sure if I was put on this list so I called back. I was then hung up on before I could even ask?! Hanging up on callers is extremely unprofessional and very rude. Who is customer service outsourced to?! I'll never get xfininty due to this interaction. Worst customer service I've encountered. Do not recommend spending your money here.

    Click and Pledge - isps - Updated May 2026

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