I have been a customer this family owned agency for 20+ years and just wanted to praise them for…read morethe wonderful work they've been doing and keep doing throughout the decades! From the original Eugene, then his son Gary, and now ran by his grandson Mike, I have never been dissatisfied and always enjoyed their personal attention.....hopefully I will be around to spend another 20+ years as a very satisfied customer !!

Omg. Horrible. So incredibly patronizing. From literal insurance salespeople (woman in front area…read moresitting at desk). They need an attitude adjustment, stat. Take your business elsewhere. Can't stress this enough.

They did it again! Our general liability policy was up for…read morerenewal again, but this time with a new business structure. Ozzie found a policy for us that was less expensive and had more coverage! I wasn't expecting that. I thought for sure I would be charged more this time around. And he did it in record time (before our old policy had lapsed)! Then I did this crazy thing, and asked him to re-certify all of our previous certificates for all the clients that were listed on our old policy. That's where Jennifer took over, and in what seemed like minutes, our very important and precious clients had all the coverage they needed! What are you guys? Some kind of miracle workers?!

Horrible business ethics and customer service!…read more When my work comp & liability insurance came up for renewal, I put it out to bid and got a great response from an agent @ Western Century. This was the only good part of my experience with this company. I only gave them one star because I had to give them a rating, they really deserve nothing. Long story short, this company took my deposit and never followed Through with binding my workers' comp policy. In all of my years in business, I have never had an experience like this. When I called to follow up and find out what was going on, I was given the run around. Only to be told, they could not honor the original quote, I would have to pay over $2K more a year for the policy and they took no responsibility for it AT ALL! Needless to say, I have filed a complaint with the CA insurance commissioner. I hope this review helps someone else from not falling prey to the unethical business practices of Western Century Insurance Services. I also look forward to the insurance commissioner investigating them.

Contacted this insurance company for a very specific policy. THEY LIE LEFT AND RIGHT, AND I LOST A…read moreLOT OF MONEY. They will also not contact you back. Be careful and I suggest going with a well known company, these people will take your money, lie to you and run! If you go on google the owner rated his own business as 5 stars, that is a terrible sign. RUN FAR AWAY FROM THESE AGENTS.

Thelma was absolutely amazing to work with. She helped me to secure insurance for a very hard to…read moreinsure home due to wildfire risk. She was helpful with all the details and a great communicator. We had difficulty in closing the loan in the time frame communicated by the bank and she patiently amended each time we had a new close date. I forgot to communicate to her that the closing was delayed one last time and she called because the policy was cancelled. She worked hard to reinstate it and track down where the check was from an extremely unresponsive title company. I was absolutely thrilled with my experience with Thelma. In a time where customer service is not what it used to be, she was a refreshing change. She went above and beyond for us. I can not recommend her enough.

Mitch Clouse over at Bob Clouse Insurance does an absolutely amazing job. Not only was he fast,…read moreefficient, and friendly, but after I messed up in my request, he got all the changes I needed made in a flash. A pleasure to work with and service that went above and beyond what was expected.

Mitch Clouse is amazing! He has taken the time to provide me with multiple insurance quotes and got…read moreme a great price: saved me lots of $$$ with BETTER coverage. He really cares about his clients and has true passion for helping people. I highly recommend him!

After 15 with this company, I was treated like crap. I paid my premium but it was $16 short (I paid…read more$400 and it was supposed to be $416) so they canceled me. I went to Liberty Mutual and they took me immediately and are charging me a third of what the greedy Farmers charged!! Shop around! I am sorry it took me so long to realize I was being bamboozled!!

Years ago, I had our business insurances with Asher and company…read more His service was professional and very reliable. However as business changes, we left Asher and Jenny. And over the years, when ever I had some questions or issues, both Asher and Jenny were there to help. Recently, I was shopping for home and auto coverage. A friend recommended Farmers so immediately contacted Jenny. She is so efficient and gave me an excellent quote. So I am back! Wonderful service! I love this team!

one of the worst insurance agent ever , she will turn her back on you once you have a claim ,and…read moreshe will find excuses from the sky never again

If you want an agent that will go above and beyond what is asked of her Natalie is the one for you…read more My company was referred Natalie by a fellow contractor that has used her for years. Our previous agent would take days sometimes an entire week to respond to an email. We were in the market for a new company and we are so happy we were referred Natalie. Initial Contact: When we first reached out to Natalie about getting insurance using her services she was very nice and helpful. She asked that we give her about two days to gather all the pricing that fit what we needed. She got us a great rate and suggested commercial insurance which was a lot cheaper than what we were currently paying for auto insurance. This was the first experience we had with her going above and beyond what was asked of her Communication: When we have a question or need anything she responds extremely fast. Most of the time it's with in an hour or two. Even if we email her in the night assuming she will respond in the morning, she responds that night. Our best form of communication with our company is email and Natalie is the best with email communication. Customer Service: Natalie is always very warm in her responses. Doesn't matter what time of day or what the question is about she responds with sincerity. Major Scare: We had a major scare when we were notified that our commercial insurance policy as canceled. There was a mix up with in our company with our previous accountant with setting up automatic payments. Fast forward to us being notified there was never a payment made and we were cut off. Natalie was super woman for us. She literally stayed up all night and all day helping us fight to get it reinstated. She gave very detailed instructions on what needed to be filled out, faxed, signed, emailed, etc. She was not giving up till she helped us. She saved us a tone of money and headache trying to get another commercial insurance. Words can't even describe how thankful we are for all her efforts. I highly recommend using this company for your insurance needs!!!!! Thank you again for everything Natalie!

I've had a great experience working with Brian Clark. I've made multiple changes to my insurance…read morepolicy, including adding, removing, and changing vehicles, and he has always been extremely helpful and patient with me. No matter how many changes I need, he takes care of everything without making me feel like I'm inconveniencing him. What I appreciate most is how responsive he is. Most of our communication is through email, and he is always quick to reply and gets things handled right away. Excellent customer service, professional, patient, and reliable. I truly appreciate everything he does and highly recommend Brian!

I am moving from my home covered by Brian's office into an apartment and needed renter's insurance…read more It took one phone call and 7 mins. 57 sec. according to my phone to get a basic plan put together. It was then emailed to me and the first premium charged to my credit card. Way to go!

My wife and I are so appreciative to Debbie Bennet for helping us with my enrollment with a…read moreMedicare supplement. She is very knowledgeable and helped us choose a plan that works for me as far as staying with my doctors and the best plan for my prescriptions. She takes all the confusion out of the process of picking a Medicare Plan.

Dean-Bennett Insurance Company is amazing! Deb Bennett is an agent that cares and gives A+ customer…read moreservice. She went well beyond, what was expected. She is always willing to help solve any service issues or questions. She has helped me get health insurance for my daughter, my ederly parents, and myself. She is an advocate of my needs, knowlegeable and sincere, and for my money, nothing is worth more, than the great customer service always given. Her quick ability to greet my phone call with a cheerful hello, and I never have to wait. She is fast sending out things by email, as well as, answering emails in a timely manner. I'm a customer for life with Dean Bennett based on customer service alone!