This is the worst treatment I have ever experienced. My husband was very sick and needed to be…read moreseen. The staff was rude and told him they may work him in but when he went to the office they said he could not wait to be seen, and needed to leave or they would call the police. He was barely able to walk and was told they would not see him at all after waiting for a few minutes in the office. Due to the pain he didn't want to drive home and back there. He has a known illness and this was his primary care doctor (although he had never seen the actual doctor only nurse practitioners). Today, he received a certified letter stating they would not see him as a patient at any summit facility except if an emergency within next 30 days. He had an emergency, Clinton location would not see him, that is what started it. It is more than ridiculous to say you are a patient care representative and treat someone that was clearly ill like this. And when in the parking lot, trying to get directions to a real doctor, the police showed up. The police were very nice and could tell he was hurting and was only trying to get directions to a real doctor. We have been a patient at Summit in Knoxville for years. I haven't received a call back from Summit main office, I had voiced a complaint that day.

Second review…read more.. Please note again, the providers I have dealt with are great. Administatively, they are terrible. Earlier I had two balances, totaling less than $18, for which I NEVER received statements, which were sent to collection. Today I called their billing people to see if I had any current balances discovered that i owed two balances less than $16. They claimed statements were sent in April, May, and June. I never received any such statements. I paid both on the phone call. When I was forwarded to "somebody" who could help me, I end up with voice-mail every time. Rediculous. We're continuing to use them only until we get our new GP and Cardiologist set up next month. --Robert W

When we needed to do checkups for my entire family (of 8), I dreaded it. Most of my family went…read morebefore I could get there in late afternoon and I had heard good things. When I arrived, I was treated with friendly employees and a nice nurse and a friendly, thorough doctor. I saw Dr. Gupton and he was very good. Asked all the right questions, didn't treat me bad for being the cause of all of my medical problems, scheduled a future appointment, ordered blood work, referred me to an ophthalmologist, an actually talked to me about my medical history. The other great thing about this place is that they have an in-house lab (did a quick and painless blood and urine sample) and they have an in-house x-ray setup. Very convenient if you don't want to run all over Clinton (or over to Oak Ridge or LaFollette). By the time I arrived home in Rocky Top, there was a message that my prescriptions were ready to pick up at CVS and there was a message from the Ophthalmologist that my eye appointment had been made for me. The next day I received a phone call saying the doctor had concerns about my blood sugar and because of my neuropathy history, he was referring me to an endocrinologist. I was very happy with the treatment and their thoroughness.

Nice, caring, professional, and highly competent doctor.read more

I have been with River Valley for almost 10 years and always had a wonderful experience and no…read moreproblem with my Provider, Matthew Gent, or the office until recently when some genius decided to move not only Matt, but the other good provider Wes Singleton, to two Urgent Care clinics in Knoxville - with a one week notice to the patients. I might have understood moving one to start up the othe facility, but two, completely crippling the Clinton location and it's patients. Total disregard for what's best for the patients. Morale at the office has also completely disappeared. Just once, I wish the suits who make these decisions would consider the people it was going to affect.

The most horrible experiences when it comes to handling paperwork. This has happened 3 times. I…read morewould have necessary paperwork sent to them only to be forced to resend time and time again due to their "misplacing" important paperwork. Most of this paperwork is VERY time sensitive and becomes late leaving me with the consequences of always having late paperwork. In process of finding another physician.

I have been going here for many years. Thanks to Dr. Ricche and his nurse for helping in my road to…read morerecovery and catching my problem after a walk in clinic really did not help any. The were really concerned about my health and well being and were happy to see be doing so well on my recovery after being in the hospital and nursing home for almost 2 months, on my follow up visit. Thanks for the care you all have given me over all these many years.

When after a multi year patient/provider association you receive a generic termination letter you…read morehave to wonder what is meant by the operative words; "Non-Compliance." In my case this would only apply to the Nurse Practitioner, Misty Cottrell, not me. I had a multi year patient relationship where i would drive 35 miles each way up from Knoxville, keeping each appointment and dutifully adhering to every directive. THEN- one day when i recently suffered a heart attack, she was completely unimpressed. I was in the hospital for 10 days after receiving quadruple bypass open heart surgery. She could not see fit to express the minimal concern by even returning a phone call. When my care was turned over to her from the surgeon, she refused to fill prescriptions for the most nominal of painkillers and became surprisingly openly hostile, making me feel like some junkie in withdrawal just for asking for minimal relief. Watch out. You may feel you have a great relationship at first but that may all change once anything gets serious. She will be completely unreliable, assume zero responsibility for your care and have no compunction to become 'non-compliant' to her most loyal of patients and throw you out like garbage. Beware, also of an extremely incompetent office staff who she will be completely loyal to, not you.

I've had doctor's appointments at both the main UT Medical Center and at UT Primary Care in Halls…read more The Halls location is soooo much easier to get in and out of. Think no parking garage, way easier to navigate than the huge medical center, and same great care. Highly recommend. Love my Dr. Lindsay, too, so much that my husband is switching to her so she can be both of our PCP.

We have been going here about 10 years and have always had excellent service and care, doctors and…read morenurses are super at diagnosising and treating the normal things that come along. Great place all around

My husband and I both love our doctor here. The staff is super kind and communicates very well…read morebefore and after visits. They usually have same day appointments for when you get sick, which is super nice. The facility is clean and the staff is timely and professional. Don't know why it has such low ratings!

The staff are nasty and rude. I can't wear a mask and they treated me like garbage for it. I walked…read moreout and I will never be going back.