I have been with this company for 20 years and always had excellent service until 2 days ago. I…read morecalled because my gas fireplace logs would not stay lit. I completely expected it to take a couple of weeks for the repairman to come to the house since it was not an emergency visit and I was fine with waiting as long as I knew when to be home for them to come to the house. Imagine my shock when I contacted the Clinton office only to be told they would not make an appointment but would have their repairman call me when they got around to me and then he would show up at my house and that I had to be home for him to be there. What??? I asked " what if I am am at work when he calls and says he can come and was told, I needed to be there if I wanted the items repaired, but that if I wasn't home then they wouldn't charge me the $50 fee!?! Well, duh. I asked if she could at least give me a possible time frame the repairman might call - like a day, a week, a month?? and she said no. I just had to wait till they called. Seriously????? So I am just supposed to hang around the house and wait for a call??? Sorry, but I don't know anyone that can afford that kind of wasted time these days, especially me. Then I spoke with a friend about this situation and she recommended calling the Lafollette Office. What a HUGE difference!!! (Thus the 4 star rating). The young lady that answered the phone was very polite and informative and explained that she would contact one of the repairmen and have them give us a call either same day or the next to set up a time. It wasn't a couple hours later we received a phone call and the repairman came to the house and fixed the gas fireplace logs in less than 20 minutes. He was very knowledgeable and explained step by step what he was doing to repair the gas logs. He also told us that they try to always do same day service, if possible and he was very surprised at the attitude I had encountered at the Clinton Office. I can assure you, from now on I will only be contacting the Lafollette Office.

I have never meet a company as money hungry as this. So my tank rental is due in July 2018 I call…read morefirst week of August, they inform me that they have came out twice. First to hang a door hanger for the 48 dollar rental, then came back again to put a lock on the tank for the gas that has already been paid for. Now the 48 $ tank rental is up to 122.80. Never have I seen a late charge like that. FYI owner Del Neal you should be ashamed of your company....

Well worth a visit! Take thr tour if you can. A great achievement and the result have been enjoyed…read morefor many years. A project that still generates electricity and a great veiw both day and night.

You can see the dam from your boat or car ... we did both. Norris is my fav lake ... only rented…read morethe boat for 2 days but it was worth the cost. Each time we visit the lake we make at least one trip to the dam.

Would give 0 stars if possible…read more We had a garbage disposal that didn't work. The person came out, tightened 1 bolt with an Allen wrench and was done. Took about 4 minutes from door to door and the tightening of the bolt took seconds. The Bill was $350...Why? The service charge was only $95. So where did the rest of it come from? The owner of the company stated: "The worker drove 40 minutes one way...things are more expensive these days...our costs have doubled in the last 12 months". So beyond the service charge, the rest of the charge was around driving? I am in West Knox. Gas is $2.56/Gallon right now, what? Also the invoice only has a service fee and charge to repair, so the business contradicted themselves. I was charged before being sent the receipt, and forced to sign (a statement saying I was told prices before work was done) after paying the bill. I did not notice I was signing a statement saying prices were told to me before work was done (my eyes are bad). The company did not operate like they should in this situation, costs should be explained before work is done and they are due. Instead they did work first, told me the final price when it's due. To me this is scam behavior. Be very wary of this company, as you think you are just paying the service fee ($95) and the additional cost of the repair, but they will scam you badly with the final bill. This company used to be great (used them very recently), but something has changed very recently. If I were you I'd find a different company. Here are some much better ones: West Knox? Cedar Bluff Plumbing North Knox? East Tennessee Plumbing Solutions Whatever you do, don't choose these guys, seriously!

I have been paying a monthly membership rate for years. After I had the entire house replumbed --…read moreor so I was told. After breaking open a wall, I found the company did not finish portions of the crawl space, they just covered the old pipe within insulation instead of pex. They also failed to complete the rest of the connections. Even though the wall was open and had complete access while the plumber apparently only connected shower and never replaced the old pipes. Instead of honoring their work and the payment, they have gone radio silent, after they asked for photos and sent someone to look at it. They've abandoned and said too much time has passed and have completely disregarded the membership that i've been paying for 4 years. Now they want to blame a guy that doesn't work there anymore.

A beautiful day to take a brisk walk in the sunshine at this park. Plenty of adorable furry friends…read moreenjoy this park too. It is clean and it's full of history. What a nice place to explore.

This friendship bell was gifted to Oak Ridge from Japan as a sign of remembrance and peace between…read moreour two countries after the events of WWII and the Manhattan Project. Even those our connection has a dark history, the bell is meant to signify a brighter future. The bell itself is huge and very heavy, suspended in air with the ability for visitors to "ring" it. It is under a pavilion in the midst of Bissell Park, which has a great walking trail and a park/playground a short distance away behind the library. Worth a stop, in combination with the Children's Museum of OR, and the American Museum of Science and Energy, which both cover more history of the Manhattan Project and the creation of our small town.

Our toilet backed up on a Saturday night, ended up being a sewer blockage on the utility districts…read moreside. Christian Kidd and Ronn Kidd spent Sunday diagnosing the problem and mediating with the utility district to resolve the issue. They were prompt, took time to explain what they were doing and why, and helped us avoid a major expense by connecting us with the emergency utility services. Highly recommend them and will use them again.

Had a main line clog between kitchen and bathrooms. Immediately assessed the situation and…read morepresented us with the possible solutions and their costs. Had the pipe snaked out in less than 15min and we finally had working bathrooms again. This was after days of trying to work with our home warranty company and the idiots they referred us too. Highly recommend.

I hardly use any water, I drink bottled water and a couple loads of laundry a week. No pool or…read moregarden. Showers are short. I have been getting bills for $100.00 a month. My neighbor said they put in fancy meters and making customers pay for them. What are they going to do if, we all decided to turn our water off and collect rainwater.