Would give 0 stars if possible. We had a garbage disposal that didn't work. The person came out, tightened 1 bolt with an Allen wrench and was done. Took about 4 minutes from door to door and the tightening of the bolt took seconds. The Bill was $350...Why? The service charge was only $95. So where did the rest of it come from? The owner of the company stated: "The worker drove 40 minutes one way...things are more expensive these days...our costs have doubled in the last 12 months". So beyond the service charge, the rest of the charge was around driving? I am in West Knox. Gas is $2.56/Gallon right now, what? Also the invoice only has a service fee and charge to repair, so the business contradicted themselves. I was charged before being sent the receipt, and forced to sign (a statement saying I was told prices before work was done) after paying the bill. I did not notice I was signing a statement saying prices were told to me before work was done (my eyes are bad). The company did not operate like they should in this situation, costs should be explained before work is done and they are due. Instead they did work first, told me the final price when it's due. To me this is scam behavior. Be very wary of this company, as you think you are just paying the service fee ($95) and the additional cost of the repair, but they will scam you badly with the final bill. This company used to be great (used them very recently), but something has changed very recently. If I were you I'd find a different company. Here are some much better ones: West Knox? Cedar Bluff Plumbing North Knox? East Tennessee Plumbing Solutions Whatever you do, don't choose these guys, seriously! read more

I have been paying a monthly membership rate for years. After I had the entire house replumbed -- or so I was told. After breaking open a wall, I found the company did not finish portions of the crawl space, they just covered the old pipe within insulation instead of pex. They also failed to complete the rest of the connections. Even though the wall was open and had complete access while the plumber apparently only connected shower and never replaced the old pipes. Instead of honoring their work and the payment, they have gone radio silent, after they asked for photos and sent someone to look at it. They've abandoned and said too much time has passed and have completely disregarded the membership that i've been paying for 4 years. Now they want to blame a guy that doesn't work there anymore. read more

$3000 to install a damaged water heater that puts out rusty water and no hot water. Dont try that we dont have my name in your database business. Try Karen Carter, you have that name in your database read more

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Highway robbery! Call anyone else except this company!! I called needing someone to snake a tub drain. My husband had tried and couldn't clear it. Brad came out, filled the tub twice & said it would be over $400 to unclog the drain. I told him that was crazy! No one in their right mind would pay that for a drain to be snaked. And then he had the nerve to say if it didn't work they could send a camera down but that would add another couple hundred dollars! So, no fix but still had to pay the $89 service fee and all Brad did was fill the tub twice didn't even being a tool into the house! I don't know how these scammers sleep at night! Karma gonna get you eventually! read more

I had a clog from my basement toilet to the outside clean out drain . The toilet was already removed in bathroom . The technician came out for $79.00 service fee to tell me it will be over 600.00 to unclog my pipe . I told him that was absolutely a rip off & gave them a check & sent them on their way . It is sad that this company absolutely rips customers off . I will definitely spread the word at how expensive they are . My husband came home and spent 25.00 and clog is gone ! This company is the worst ever and obviously think they do something roto rooter can do for 1/2 price . I called roto rooter first & they had no appts the same day . I will never call this company again ! If I could give 0 stars I would !! read more

Very unsatisfied with Sanders Plumbing policy concerning payment when they are not able to locate nor fix blockage. Brad spent four hours attempting to get a snake through pipes located under a bathroom and kitchen sink with no success. He removed a commode then tried the snake which accomplished nothing. A camera was tried next to locate the blockage with again no success. He was asked to go on the roof to insert the snake down the vent located there. He was unable to do this because of the weight of the equipment. A blockage had previously been fixed this way. He was asked to go on the roof upon arrival. Brad spent time on his phone and lots of time attempting to locate the camera which should have located the blockage. The house call cost $89.00. He charges $1000 to remove a commode and fix the blockage. Also, camera charge of several hundred dollars. Since they were not successful they discounted the charges to approximately $500. We called Cedar Bluff Plumbing the next morning. They arrived promptly and went down the vent on the roof. They successfully removed the wad of baby wipes within 90 minutes. Cost another $400. If a company says they can not fix the problem so you need to spend $3000 to $5000 to install a clean out entrance or lay all new piping, it feels like you are being taken advantage of. Brad was told to leave with unkind words and much anger. The clients are elders, living on a fixed budget, with large medical bills due to Alzheimer and terminal cancer. They are demanding payment and trusting companies as I do, I had signed paperwork prior to Brad beginning the work without reading nor asking the question "What is the cost if you can't fix it?" Shame on Sanders Plumbing for taking advantage of the elderly in this community. read more

The service tech was fast, clean, and accurate. Did I say clean? I couldn't even tell he had been here.

am currently stationed in the Marshall Islands but had work done at my home at XXX Fairmont Blvd, Knoxville. From what I understand my wife was charged $851 to replace two 4' pipes and a filter on the kitchen sink. In addition to the charges on 3/24/20, the water company contacted us due to the increase water usage on 3/28/20, between 3/24 and 3/28 from 250 gallons per month to 600 gallons in the 4 day period. When your service was contacted we were informed that it must be a leak between the meter and the house and you could check for an additional $2200. We contacted another plumber and he found the leak at the point your company replaced the pipes. When your serviceman came back out he informed my wife it would be an additional $483 to have the work redone correctly. read more

charged my CC 3 times more than was quoted. Refuses to explain. Unethical business practices.

I've used Sanders Plumbing in residential and commercial jobs. He has always been fair and upfront. If there is an issue, he will respond and fix anything that's not right. read more

Shame on them! Had a plugged sewer line from house to septic tank. Called Sanders and lady told me there would be a 49.99 just to come out, then the tech would let me know how much to clean the blockage. Silly me I thought it wouldn't be much for a 10 minute job. The lady said the tech would be at the house at 2:00..... Need less to say he showed up at 3. Then tells me the bill would be over 300.00 to remove the clog. I told him that was ridiculous and to leave. I then called the office and told them "Shame on them" She told me that they're prices were based on what they "knew", rather than by the hour. What they know is that there are a lot of desperate people out there who don't know their options. I went to Home Depot and rented a snake drain and in less than 15 minutes had the clog removed. My total price at Home depot was less than what they charged just to show up. read more

I called Sanders Plumbing and they sent out a technician to find out why two toilets on the main floor of my house were not flushing. I was told that there was a blockage between the toilets and that it would cost $385 to unclog the drain and reset one toilet. When I asked him to check the clean out valve outside, he said that the problem was definitely inside the home. He also said he could not guarantee that this would fix the issue. Well, for $385 an no guarantee, I decided to get a second opinion. I called another reputable plumbing company who immediately checked the clean out valve, detected a root growing into the pipe OUTSIDE my home and even showed me a picture of the inside of the pipe and the root extracted. Since the tech from Sanders completely misdiagnosed the problem, I called to request my fee back and was told the owner would return my call. After another call to the owner, he, never bothered to return my call and cashed my check. read more