I called Powell Bros. this morning after a cold and snowy weekend. They had many calls backed up…read morefrom the weekend, but they were friendly and called me back quickly to set up an appointment. I needed to have my heat pump evaluated for problems after it had been making rattling noises over the weekend. The technician came right away and checked out the heat pump thoroughly. I am relieved to have a reliable, friendly business to depend on when I need them.

Powell Brothers Mechanical contractors came to my rescue 1 August, when my air conditioning went…read moreout. I took quotes from several local companies and waited a week for people to respond to my requests then to receive unbelievably insane, completely out of the question, Incredible, kings ransom, massive amounts of money some of these crooks wanted to do a basic charge on my unit. One company quoted me $900 to charge my unit and blamed the price on the cost of refrigerant. Borderline criminal. But, the Powell Brothers show up on time with a more than fair in fact, generous quote. Not only did they fix my unit, but they gained my admiration and friendship. This is what the Powell Brothers bring to our community. The national chains are going to hijack your bank account for their shareholders. These fellas work hard and do great work at a more than fair price. They should be your first and only consideration for heat and air. They are mine.

Quick response and clear, timely communication. Our tech knew exactly what he was doing and was…read morequick and efficient. I've used this company both for preventive care and unscheduled maintenance and both times I've been completely satisfied.

Tim and staff are wonderful. Helped me fix my unit and reasonable pricing. Highly recommend this…read morecompany.

My water heater started leaking badly. Mike and his guys came out and replaced it quickly and at a…read morefair price. I will definitely be calling them back if ever needed in the future.

Be very careful in dealing with this company. They came out to look at the HVAC for some elderly…read morefriends (90 y/o) and ended up charging $2600 more than another local company that I called for exactly the same unit (about $9000 to replace a very small HVAC heat pump, vs $6400 at the other company). They also completely refused to itemize the invoice for the elderly couple. Shop around. I know Melton's had a good name in Clinton, but they were bought out by somebody else and not owned by the original owner anymore. Their blatant overcharge and lack of transparency is very concerning, especially in dealing with an elderly couple. My suspicion is that they refuse to itemize invoices to hide their upcharges, including the maintenance agreement that is included in the "one price". And, just as shady, they never gave them a written estimate of work. I saw another review on here about them doing that and the company replied that they'd fix that, but apparently never did. When I called and politely asked the owner to explain the excessive cost, he became belligerent and threatened me with a lawyer and was too embarrassed to tell me how much the new unit cost. But they weren't too embarrassed to tell my elderly friends that their new Goodman/Amana unit is just as good as the Trane that they were replacing. And watch out for their $150 Comfort yearly inspections, which somehow managed to miss the problems in their old unit last year while it was still under warranty. Bottom line: my friends trusted this company and got ripped off so bad the owner refused to explain the charges. Additionally, despite what Melton's website says, Trane told me that Melton's is not an authorized Trane dealer. Do your homework on this company before using them. I had a conversation with another HVAC company about an identical install. Their installed price? $5700

Had Melton bid on my HVAC system but the rep never followed up with us. We were leaning towards a…read morenew Trane, but evidently the guy wasn't interested in our business. I can only imagine what the response would be if my system broke down! Lesson learned.

The crew over at North Knox were professional, on-time and got the job done. The customer service…read morewas better than I expected and they went above and beyond to fix an issue I had with my previous siding. They fixed it like it was their own.

Multiple times they said they would come out.They were a no show or called. Received a call the…read morenext day to come out that day and didn't show up again. They texted and wanted to come later in the week.Apparently,they don't need any business.Very professional behavior. I will never recommend this company. No work ethic

Our water heater failed and we had a time with 2 different plumbers and our home warranty service…read more Our home warranty service finally decided to pay us off since the Bradford White direct vent gas hot water heater is discontinued. So I called AAA Plumbing & Drain and they were out Wednesday afternoon to visit my wife who is at home. They picked up a 40 gallon direct vent gas hot water heater and got it to the house. The old hot water heater was so full of crud it wouldn't drain right. It took two men and a dolly to wrestle it out of the way and they put it on the back porch where it would drain. Then they had a time installing the new unit because the flue for the direct vent was larger and they had to enlarge the hole through the cinder block wall. They had to come back the next day to finish the job. But they got it done and finished. It took a lot more work than originally estimated so I paid more for their service. But they came as they said and got the job done. I would recommend them to others and they will not rob you blind. These folks are a mom and pop operation and will get the job done right.

Overcharged me. Had gurgling in tub and sink when washer drained, said I probably had a second…read moreseptic tank but that traps and vents and snaking should fix problem. Thought it was complex work that would take hours. Quoted $350. Well, they were done in less than an hour and it didn't fix the gurgling! I don't even think they snaked as nothing seemed disturbed and didn't hear any noise. Cost $350!!! Which again I agreed to but thought they were doing a lot more work. Learned a lesson, get several quotes!

Karen's did a beautiful job replacing the carpet in 4 upstairs bedrooms and a bonus room! The…read moreinstallers were friendly and professional. They left everything clean and put back all the furniture in its place each afternoon before leaving (it was a 3 day job). We are very pleased with the Carpet. Dion and Aaron both helped us from start to finish. There were issues with the installation timing but they communicated with each other and called me back that same day to make sure it was resolved! I highly recommend them!

Our experience with this company was a nightmare and it seems like it will never end. The carpet…read morewas installed quickly and looks fine. They did a good job on that; however, the installers stole and drank beer from our refrigerator while on the job; broke multiple items....both instances we were willing to let go, but we were notified by the lead installer that some of his crew stole at least one item that we know of from our garage. They stole a very expensive chainsaw and sold it for $50. Now our neighbors are reporting that two of that crew have been seen back in our neighborhood casing our home. We had to involve the police department, file a report and request additional surveillance. Do yourself a favor....avoid the hassle even if it costs a little more. We wish we would have.

This company is the best. Family Owned and operated. The son…read moreis as nice and friendly as his dad. They have cleaned my chimney and I have called them many times just for help. Can't say enough about how great this company is and the most reasonable prices. Thanks guy!!!

Very pleasure to do business with!! On time, very professional employees. I even called him to ask…read morequestions on another problem I had and although he couldn't repair it he told me exactly how to fix it myself. I'm looking forward to them cleaning my vents this spring.