1. Clippers Grooming

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    Gardnerville, NV

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    Clippers Grooming

    5.0 (1 review)

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    4 years ago

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    Dog Wash of Tahoe - Beautiful cut on our springer!

    Dog Wash of Tahoe

    (93 reviews)

    These guys are absolutely incredible. Their prices are so reasonable, and they do a fantastic job…read more We have gone to many different places with Kingston, our Springer, and these guys got it perfect. We will be taking all our dogs here in the future!! I should also specify that we asked for a shorter cut for Kingston, so the picture is not the standard "show dog" cut, which I assume they would do just as well. EDIT: Forgot to mention that they did a great job on Daisy too! Added her pic.

    I've been taking my dog to Dog Wash of Tahoe for several years. In fact, I drive all the way from…read moreTahoe City to South Lake every few months because I've always believed the quality of their grooming was worth the drive. Until today, every single experience had been five stars. I've recommended them to friends and never hesitated to make the trip because they've always taken great care of my dog. That's why what happened on July 16 was so disappointing. My dog's appointment was at 8:00 a.m. I left Tahoe City with a 15-minute buffer, but ran into three separate construction zones on the West Shore that delayed me by more than 30 minutes. As soon as I realized I was going to be late, I called and left a message. When they called me back, I explained the situation. I was told something along the lines of, "If you're 25 minutes late, it will interfere with the next appointments, but we'll do what we can." At that point I was still about 20 minutes away from the shop. That response was unclear, so I specifically asked, "Should I bring her in or should I cancel?" I was told to go ahead and bring her in. Had they simply told me they would only have time for a bath and blow dry, I would have turned around immediately and rescheduled. Instead, I continued the drive because I reasonably believed they were still going to fit in the full grooming. I arrived around 8:20 a.m., dropped my dog off, and went to get breakfast. Less than an hour later, they called and said my dog would be ready in 15 minutes. That immediately caught me off guard because her appointments normally take 2 1/2 to 3 hours. When I returned, I was charged $100. Confused, I asked if my dog had been groomed. I was told, "No, we bathed, brushed, and blow-dried her." That's the problem. Before I completed the drive, I specifically asked whether they would still have time to groom my dog. Instead of giving me a clear yes or no, I was given vague answers and told to bring her anyway. Had they simply told me they could only do a bath and blow dry, I would have canceled the appointment on the spot. Instead, I drove around the lake in the middle of July, lost half a workday, and paid over $100 for a service I never intended to book. I fully acknowledge that I was 20 minutes late. It wasn't out of disrespect or poor planning. I left early and still got caught in multiple construction delays. My issue isn't that they couldn't accommodate a late arrival. My issue is that they had every opportunity to clearly tell me, while I was still 20 minutes away, that they would not be able to complete the grooming. Instead, they told me to bring my dog in, accepted my dog, and then charged me over $100 for a service I never agreed to. This review is especially difficult to write because I've always thought highly of Dog Wash of Tahoe. That's exactly why today's experience was so disappointing. A simple, honest conversation would have prevented all of this. Instead, after years of being a loyal customer, I left feeling misled. I sincerely wish this had been handled differently. Unfortunately, because of the way this situation was handled, I won't be returning, and I can no longer recommend Dog Wash of Tahoe.

    Clippers Grooming - groomer - Updated July 2026

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