Not a professional and high-quality service as expected…read more I've been a client at Hair Artists for several years, which is why this experience was so disappointing. I arrived on time for my appointment, but was asked (while en route) to come 45 minutes later due to the stylist running behind from a previous client. When I arrived, my scheduled wash, cut, and style was changed to a dry cut to "move things along." While this was presented as a small savings, it ultimately meant receiving less than what I had booked--without any real benefit to me. The entire appointment felt rushed, and I left feeling like I had to accommodate the salon's schedule rather than receive the level of care and attention expected from a high-quality, professional salon. This was especially frustrating given that the delay was caused by another client, yet the impact was passed on to me. This also wasn't my first experience with scheduling issues here, which made this visit more concerning. This salon is lowering its standard. Rethink your decision to go to this salon. It's expensive, and not worth the price.

Long-Time Client Left Feeling Undervalued and Underserved…read more I've been going to Hair Artists for nearly two years and have generally had positive experiences, which makes this most recent visit especially disappointing. Along with writing this review very difficult to write. On my way to my scheduled 1:00 PM appointment with Ren, I received a call asking me to arrive 45 minutes later because she was running behind. I later learned that the delay was due to the previous client arriving 45 minutes late. This was inconvenient for my schedule, so I called the salon to let them know I was already on my way. I was told they could "accommodate" me, which was frustrating, as I was the one arriving on time for my scheduled appointment. Before I even arrived, the situation had already created stress. Upon arrival, I was informed that my appointment would be changed from a wash, cut, and style to a dry cut so they could move things along more quickly. This was not what I had scheduled or wanted. Essentially, I was being asked to adjust my service to fit their schedule, with no real benefit to me. Nancy at the front desk mentioned, "We'll only charge you for the cut and blow dry--it's a $20 savings," but this did not reflect the experience I had booked or expected. In reality, it wasn't a true discount, as a blow-dry in place of a full style is already priced lower--at $20 cheaper --so while it may have sounded like a savings, it wasn't one. At that point, I felt like I had to accommodate the situation rather than receive the level of professional service I had booked. I came in expecting the time, attention to detail, and overall experience that have kept me returning to this salon. Instead, the appointment felt rushed and transactional, rather than thoughtful and client-focused. I ultimately agreed to the dry cut, even though I would have preferred the wet cut (as my hair was filthy). The experience felt hurried, and the quality reflected that. During the haircut, Ren told me that the previous client had arrived 45 minutes late and that she had just started her service when I arrived (on time), which raised the question of why that delay was passed on to me rather than managing her previous client differently. This is also not the first time I've experienced scheduling issues. At a prior visit, my appointment was delayed by 30 minutes because my stylist arrived late. Unfortunately, this pattern made this visit feel even more disappointing. What had previously been an enjoyable and satisfying experience felt stressful and frustrating this time. I left feeling as though I was the inconvenience rather than a valued client who had arrived on time and deserved the full service she had scheduled. I do want to acknowledge that the salon manager handled the situation professionally--my service was fully credited, an apology was given, and assurance was given that the issue would be addressed. I appreciate that effort. However, the overall experience was already impacted, and it has made me reconsider returning.

Amazing service! I am so happy with my cut and color. Very laid back salon in uptown Westerville.read more

Went in with no style at all. Got the BEST haircut from Woody. Went back for highlights and have…read morehad nothing but compliments since! HIGHLY recommend!!!

Go and see Michelle, if you are looking for a talented hairstylist who not only performs a master…read moreskill, but also treats you as the VIP to care enough about your individual hair type and meet beyond your expectation. I got my hair cut by Michelle today, and it went GREAT! Michelle was very patient while communicating with me about my new look, and offered some good advice. She paid great attention to the details, made sure that my hair style looked perfect from each angle. I am more than happy to finally find Michelle to take care of my hair from now on. Why did I choose Michelle? As an Asian, I constantly experienced disappointing results with the high-rating hair salons, and most of my previous hairstylists seemed to ignore the fact that I have a very different hair type. Since I am new to Westerville, I followed Yelp rating and checked out a few local hair salons, including "Bon Cher". Not like other hands-full hairstylists in other salons I visited, Michelle welcomed me immediately upon my arrival, made efforts to squeeze the time from her busy schedule to listened to me. After I raised my concern, she looked at me closely and carefully, summarized the features and problems of my hair. I had to say, she really knew my hair! "Don't worry, I can handle your hair", she smiled with confidence. I knew instantly and instinctually that she could deliver what she promised. And I made the right choice!

Just needed a change up from my hairdresser of 10 years. Saw reviews on Jacqui and booked an…read moreappointment. She sat with me and looked at photos I had pulled from pinterest (her suggestion) and decided what would work with texture of my hair. She really listened me. The process took 4 hours but WOW the results were amazing. Honestly I feel 10 years younger! And a huge plus it was not as expensive as my previous shop. I'll definitely be returning to Jacqui.

I enjoyed my first experience at Changes. Zoe was my stylist…read more I made an appointment and reception chose Zoe for me. The day of my appointment I received a text reminder. I appreciated that. Check in was very fast. I waited less than 2 minutes for Zoe. At reception, they have a pretty wide selection of hair products for sale. The salon was set up nicely and was clean. Although they were busy it didn't seem too loud so that I felt I was able to communicate with Zoe about what I wanted without a ton of distraction going on. She was was very friendly and efficient. She was talkative but not gossipy. She gave me exactly what I asked for and edited the cut where I asked with ease. If there were any criticism to be made it would be that I wasn't recommend any products or informed of what was being used. But that may be a plus for you if you don't like feeling you're being "up sold" during your visit. Another was that this salon offers levels of experience with their different stylists at varying price points. I found this out through their website. Reception didn't inform me of this when I made my appointment. Checkout was fast as well. Although they do take credit/debit cards you can not attach the tip to your payment for service. You must use cash or if your stylist has square you can tip them directly. Over all, I very much enjoyed my experience and will definitely return.

I had a gel manicure with Devanie. This was my first time into the salon. I had a great experience…read morewith her, she is very warm and friendly and great at what she does, I love my nails! The salon is really nice, and the prices are good. I recommend this place and I'll definitely be back!

I wanted to like Tiffany but her professionalism and skill set are extremely lacking. Perhaps it…read morewas an isolated outcome, but upsetting no less. She came in late to our scheduled appointment because "she had to go up the road to get perm products," had her 4 year son with her throughout our encounter, was distracted by her cell phone, and was distracted by her child's continued interruptions including demands for additional apps on his device and even at one time playing with the electrical inputs on the hairdryer which caused the dryer to stop as Tiffany was drying my sons hair. My son was scheduled for a perm and fade and it was anything but. He left with essentially the same hairstyle with slight wave that transitions to straight when dry. His hair cut is not good, at all. After the appointment he said to me that on multiple occasions she cut his ear and was was rough. Because of the effort she made, I did tip her bc I felt bad. I did request via text a partial refund as a result of poorly executed work, which she did not return and avoided answering this request altogether. Bear in mind she was provided a goal image which she stated she would be able to mirror. If unable to do so, I would've preferred a candid conversation where she was honest about her abilities and what the likely outcome would be. Instead she refrained from taking accountability and suggested to my son that he changed his style request halfway during the encounter which is false. Where she placed the rods and cotton there are indentations in theshaved region of his hair where the rods were touching. When he asked her about those, she said it was from the cotton. Now nearly a week later he still has the same indentations. Hair is hair and I understand that most results will not look like those seen on social media. So yes, my expectations are realistic but I do expect stylists to be honest and forthcoming with their skill set and I don't believe Tiffany was. To make matters worse, Tiffany evidently told another stylist in the loft that I had spoken badly about that stylist with regard to her color correction (the result of from a stylist in Phoenix and not that stylist). Somehow my inquiring of Tiffany's opinion with regard to her take on color correction somehow transitioned into being dissatisfied with the other stylists work and speaking unkindly of the other stylist and her work. This simply was not the case but I received a rather confrontational text from that stylist accusing me that I had spoken disrespectfully about the work she performed on my daughter. Tiffany told me that she did not know that stylist who was new to that loft location, yet found the time to make that stylist feel badly about herself (in a new location mind you). Who wants to be new to a location and made to feel that they're not good enough? I'm sure that stylist felt bad and was essentially embarrassed because of the lies that Tiffany told her. While my daughters hair is not perfect, we understand that it will take multiple sessions to significantly improve her hair and do what it is worth, that stylist did a mostly great job given the circumstances (a lot was beyond her control). That stylist lost a client because of Tiffany and her of her dishonesty and the text message that followed. If you are looking for an amazing stylist (she was booked at the time of the above appointments and we had just moved here the week before and needed to get our children's hair done before school started), I highly recommend Jacala at SL Polaris. She has over 20 years in the industry and has a premium skill set. She cares about her business and is always professional. Before we moved to Phoenix 10 years ago she was my stylist. I am so thrilled that she has moved to Salon Loft at Polaris during that time away and am fortunate to resume our hair relationship. She stands by her work which is nothing short of beautiful.

Tiffany is the best!…read more She did an amazing job with my hair. It was over and under processed. She took time to listen and gave me an amazing style that I love so much. Tiffany was very friendly an accommodating. She's very personable. I felt like I've known her for years. I will not go anywhere else. I'd follow Tiffany anywhere. If you want an amazing service for a great price Tiffany is your stylist!

Grey-blending? Look no further! I came into the salon about a year ago and met the salon owner,…read moreTiche. She has transformed my hair! From having to color my dark hair every three weeks to grey-blended where I no longer color and no longer have awful grey roots! Go there. Don't wait!

PLEIJ Salon + Spa provides comprehensive and superior salon and spa services in Columbus.read more

Ellie has been doing my hair for the past several months does a great job. I have been told my hair…read moreis not easy to cut but she handles it like a pro. Highly recommend her.

I've been going to kenneths for quite a while in the past but my most recent cut has me never…read morewanting to return, I'm so embarrassed to go out. For context I'm a male who normally rocks a long top, long back mullet and just wanted to visit to get a trim and fix the sides. I asked for "not too much off the top, mid forehead at most" and got what looks like a crew cut, nearly flush with my hairline. I even reiterated to the stylist "we can always take off more if I need" but she just went straight for it. I can't style it any other way other than slicked back now without looking like a fool and have to wait atleast two months for it to get to the minimum length I would've been okay with. I don't know what to say other than: if you're wanting a masculine haircut, stay away, lest you look like a tool. I won't be coming back.

Me and my sons have been going to Anthony for years. Very responsive and great cuts for ages 13,…read more24 and 50!

I made an appointment today on their website for 11 AM December 31. Was it the appointment 10…read moreminutes early and they're not open.. so I called the number and a voice just said hello as if it was a private phone line and I said I was trying to reach Jay Carmen salon and the man said this was it and I said oh I'm here for my appointment he goes. We're not open today. My response was or you made an appointment with me and you sent me a reminder this morning. His response he was sorry. Even his website says OPEN today. So the end of the story I just screwed up my day for someone's incompetence.

I have been coming here for years.There are people you can choose from online.You can check out the…read moreprices of how much money you spend.

I love the service gotten .. and they lady had a great vibe…read more Very clean... and very professional