***1st message sent to hotel text service the night we checked in:…read more We left right after we checked in to our room. We just got back to our room for the evening. The room smells very bad like mildew. When we got undressed to go to bed, we noticed the floor feels damp/wet & gross. ***2nd message sent to the text service the next morning after I talked to the lady at the front desk: Even when your head of cleaning walked in, she said: "whoa!" As soon as she smelled the room right when we opened the door. I guess this is your way of fixing the wet nasty floor for guests?!?! At least she was sympathetic, because she knows no one should've been assigned this room; and brought us blankets so we wouldn't have to walk on a completely wet floor. Also; when we got back last night, the air was on the coldest setting, I put the temp all the way up to 75, it's still only 66 degrees in the room... so that's broken also! We definitely should not be paying for this crappy room. I am not happy at all. The night person shouldn't have ignored my texts. The person at the desk this morning, offered to put in a work order, that totally wouldn't help our situation this morning... very nonchalant and didn't care. When I started explaining our situation, she replied "oh yeah..." so she knows we had a problem and texted, but she said sometimes they don't do a good job at replying to texts at night. This is not good customer service at all. When I checked out, I re-explained my situation to another male at the front desk. He said he'd give my info to the manager when she gets in about a refund. I waited a whole week. No one had contacted me and no refund was refunded! Worse experience in a very long time!!! A. Taylor Omaha, Ne

Check in staff was very friendly and efficient. Room was very clean. It had all the amenities in…read morethe room I could have wanted. And had USB ports by the bed for electronic charging. Nice walk in shower which I prefer. Who comes to a hotel and takes a bath? Not this lady. Yes maybe if I had a small child. But I'm here for work. Bed was comfortable. I didn't use or check out any other amenities as I was working mostly.

The hotel staff and breakfast was really great. However my room did not smell fresh. Some springs…read morewere broken in the mattress. The air conditioning worked great. I also which I had known that I had a ln accessibility room as we didn't have a vanity in the bathroom to our things on.

We stayed here for two nights a couple of weeks ago. Little did we know that we would be sharing…read morethe hotel with several teams competing for the state Little League baseball championship tournament! No complaints - all those excited little boys were well behaved and did not keep us awake. :) It was fun to see them. BUT!!! Two or three staffers didn't show up for work that weekend. The front desk manager, Travis Turner, pretty much handled the entire weekend alone and did an outstanding job. He was friendly, patient, and efficient. During one five-minute conversation that I had with him, several of the boys ran up with snack items from the lobby shop: "Can you add this to the bill for Room X?" and then ran off again. It was nonstop activity. During our conversation, Mr. Turner and I discussed hotels in general and Marriott brands in particular. He told me that the standard was for Fairfield Inns to be renovated every seven years, and this property was due for renovation. I was surprised because I thought this particular hotel was in excellent repair. It's clear that the franchise owner stays on top of maintenance, which is certainly not true everywhere. (We travel quite a bit and have stayed at more expensive properties that were surprisingly run down.) We would definitely stay here again. There is no question that this is a quality operation.

I've stayed 30+ nights a year with Marriott properties for business and have generally trusted the…read morebrand to take care of loyal guests when something unexpected comes up. Yesterday I had a job change and needed to cancel an upcoming stay. I reached out, explained the situation, and asked for any flexibility. The property declined and enforced the full late cancellation penalty of over $600. I understand policies exist. At the same time, loyalty used to come with some level of flexibility. That doesn't seem to be the case here at this property. Disappointing experience and will for sure not come back - the Jordan Creek Courtyard is super flexible though and it reminds me why I always go there. Remember folks - the decisions are always in the hands of the management and the team they train. If they want to, they will. If they don't, they won't.

Great hotel, easy access, room are super clean and I enjoyed the breakfast…read more I recommend!!

We stayed at 3 Best Westerns on our trip out to Colorado, and this was by far the absolute best…read moreone. The breakfast was excellent and had a lot options for different types of foods. The lobby was beautiful, with plenty of places to sit and a coffee making machine that could make you lattes, mochas and even hot chocolate, which I utilized multiple times. The pool was clean and brightly lit and honestly beautiful. The rooms were clean and had that extra blanket and pillow in the closet that you always hope is there when you want to feel extra cozy. This Best Western is clearly run by hospitable, welcoming people who know what they're doing. The only critique I have is that the elevator buttons seemed a little old, but they were still working properly. I felt well taken care of, cozy and comfortable, and all at a reasonable price. I would stay there again for sure. I can't wait to have another hot chocolate by their fireside in the lobby. Keep it up, you guys! I had such an amazing time. We'll be back!

We stayed here in Oct 2022 and had a comfortable stay…read more At check in we had to wait a few minutes for the clerk to finish a personal call behind the half-wall. It seemed to be a VERY personal call in my opinion and perhaps maybe too personal to be making at work, especially where patrons can hear you and particularly when your personal call keeps your patrons waiting to check in for several minutes. After he finally told the person on the other end that he had to go because he had customers, the rest of the process went smoothly. We liked the location and the room was comfortable. The morning breakfast was good, with a good variety and comfortable dining area. This will definitely be the hotel we use for future visits to Des Moines.

Great hotel! Super cute and trendy! Love that housekeeping comes in to the room every day…read more Breakfast buffet was good . Johnny's had great options and delicious steaks!!!

Clean, modern hotel. Easy check-in with friendly, knowledgeable staff…read more The rooms are spacious, the bed is comfortable & the bathroom has room to lay out your stuff. Also very quiet. I didn't hear anyone in adjacent rooms or above me. Nice Italian steak restaurant in the lobby. However, the neighborhood has plenty of other choices to eat, shop & relax.

OMG, couldn't get out of here fast enough. Came in to a full house shoe show. Most of the rooms…read morewere open and displaying shoes and boots to buyers I guess. The hallways were full of people, including about 10 guys standing outside my room. I didn't even go in. I went right down to the front desk and asked to be changed to another floor, but they had no other options. I canceled my reservation and I went to the Urbandale location, which is meeting my expectations.

Clean, good service, catered food was good. Large conference rooms available…read more Rooms are neat and tidy. Bathrooms are updated. Both bar areas are well stocked and staffed.

Fine place to stay for the night when passing through Des Moines. It was clean, safe, and…read moreaccessible to stores/restaurants.

The room was clean and comfortable. Location was close enough to the highway and was only a 15…read moreminute drive into Des Moines. Although the staff were friendly, check-in took a while to complete. Was acknowledged by staff at the cafe that someone would assist me shortly, but they didn't call anyone to come out. When the person finally did, was ignored, took her time restocking items at the cafe before coming over to check me in. Comfortable rooms, but service during check-in was a bit lacking.

Very pleased to stay here during a Christmas festival visit to central Iowa. We decided tonstay…read morehere because it is pet friendly and we preferred to bring ours along instead of getting a pet sitter for then weekend. A very nice 3 star hotel. Nice indoor pool. Outdoor gas fire pit with comfy chairs. Plenty of place to walk our dog around the hotel. The room was spacious. We had a king sized bed with a shower (not the tub option, which looked great in pics). The bed was comfortable. The lobby is nice and comfy. It doubles as the breakfast area. Breakfast was good. Waffles, biscuits/gravy, eggs, cereals, bagels. The staff, especially Jenn, was great.

This hotel is lovely, it has a lot of character! It feels like a cool place to be…read more The pool is big and so fun. There's a hot tub and a spot to jump into the pool from. Breakfast was fine. There were enough options including scrambled eggs. The lobby is great! Staff was friendly and helpful.

Stayed at this hotel for a weekend while in town for a basketball tournament…read more Checking in was super easy. The reception area was bright and inviting. But once you leave that area and go down the hallway to the rooms, it's a different feel. The hallways are dark. Our room was fine. We got a two queen bed room which also had a pull out coach. It was spacious for us. The room itself needed lots of updates. The wallpaper was starting to peel, the bedroom half of the room was very dark, random light switch that didn't turn anything on or off. Plus sides - person at reception was very friendly both evenings. And location is great! Would I stay there again? It depends. If there was another hotel in the same area around the same price, I'd probably try the other hotel. If this was a lot less expensive, then I'd be okay staying here again.

From the beginning of my stay, the experience was disappointing. I stayed at this hotel for several…read moredays, and at no point was my room cleaned or my trash emptied. For the price paid, basic housekeeping services should be a standard expectation, not something guests have to request or go without. What made the experience even more frustrating was the complete lack of housekeeping throughout my stay and the poor customer service at the end. My room remained untouched for days, trash accumulated, and there was no indication that anyone planned to service it. When my flight was delayed, I asked whether the hotel could accommodate me for a little longer. Despite having failed to provide even the most basic housekeeping services during my stay, there was no flexibility and no effort to assist. I understand that hotels have policies, but hospitality is about taking care of guests. The combination of neglecting housekeeping entirely and then refusing to work with a guest facing unexpected travel issues left an extremely poor impression. I left feeling like my business was appreciated only until checkout time. Overall, I cannot recommend this hotel based on my experience. Better housekeeping standards and more attentive customer service would go a long way toward improving the guest experience.

I just stayed in this hotel with my significant other over the weekend. The room and breakfast…read morewere fine, but there are a few things I definitely take issue with and the last one is extremely important to me: 1) They said they only have housekeeping refresh the room every 3rd day. When did this start happening. Isn't it standard hotel procedure to refresh the room daily? 2) They slid my invoice under the room door very early in the morning (it was there when I woke up at 5:45am) on checkout day. I am not a fan of having my personal information slid under a door. All it takes is a tiny bit of human error and then someone has bits a pieces of my personal info and certainly enough to start charging items to the room. And my biggest issue of all ... 3) The "fitness center" is a complete joke and cannot be referred to as a fitness center. I don't expect very much out of hotel fitness centers, but this was a storage closet with 2 ellipticals, 2 treadmills and a dumbbell rack squeezed into a room the size of a closet. There wasn't even enough space to get down and do some push ups or sit ups. It's a complete slap in the face to anyone who books there and wants to get in a workout. I actually had to go seek out a gym in the area, and pay them, in order to get my workout in when I should have been able to do that at the hotel since they advertise a "fitness center." If working out is a priority to you, completely avoid this hotel.

Hands down. One of the best hotels during the pandemic you should definitely book at. I Stay at…read morehotels all over the world and this one is a hidden gem! This place is beautiful. First and foremost when you check in, you get a free drink and they respect the Yelp check in though they don't seem know it exists. They're are plentiful amount of rooms. The rooms are big. They are also eco friendly. Awesome showers! The best part is the breakfast they feature is amazing. They don't have those light, bare bones course meals here. Great drink options too with breakfast ! The highlight is that it's got an amazing pool and hot tub! Sure they got a gym too but it's a large pool, hot tub area! I'll make sure I'll come here more often!