We had a closet done 7 years ago by Closet Factory and gave them a bad review. There was a hiccup in the installation of one side item. A Murphy bed that could have been a real problem with some guests we were expecting. Anyways, in the years since, we love that closet like crazy, and the Murphy bed was eventually fixed. When we contacted them for a new closet closet in a new house, we found out that the problem we had with our Murphy bed several years ago was because our contact person had retired so our communications with them were not received. If I had known at the time it would have been an easy problem to solve. And to be sure, the experience our contact person brought to the job was what made the difference... drawers sized well and a display cabinet for some of my pretty things... more than enough space for shoes and dressing and a good use of the storage areas. She had ideas we'd never have had if we did it on our own (and which closet factory's competitors didn't address in their bids and suggestions). We will check to see if they've got another designer with as much experience, but the quality of their work (other than that one hiccup that got solved before our guests arrived), made for closets that my friends envied. And to be sure, when friends noticed a new member of our group was visiting my house, they'd insist that the new member get a home tour to include my closet! Seriously, my closets were so nice that friends wanted other friends to see it. It was kind of funny, but nice. And the way this closet lasted over the years (and helped sell the house once we were ready to move), is well worth a 5 star review! read more

Worked through this company here in Phoenix on three separate occasions. Found them through Costco Initially did our master bedroom. Then the other three bedroom closets and then finished up with the laundry room. In every case, the designers were excellent to work with. The initial master bedroom has been the real problem. Initially 3 of the drawers in 1 section started to go delaminate or separate from the veneer or whatever coating is used on these. The delamination started with three drawers right in the middle of a cabinetry section. The company initially thought it was water damage, but could not locate any damage above or below the three drawers in the middle of the section. The person who came to do the assessment said it must be an assembly defect and The company was gracious enough to replace the drawers facing per their lifetime warranty. A follow up issue happened with the laundry basket below the drawers started to delaminate the same way as the drawers... However, on this encounter the company refused to replace it under their warranty program and claimed it was water damage. I assured the person on the phone that this facing on the laundry basket area aligned with the drawers just above it from the previous damage, but she insisted... Without seeing it and only through The use of photos that I sent her...... keep in mind that we've spent over $50,000 in cabinet services from them with all the rooms I spoke of earlier. They are now refusing to repair this laundry basket face. They are planning on charging us $165. obviously the price is not the issue... It's the principle of them not sticking behind their lifetime warranty. there are plenty of closet companies out there offering similar lifetime warranties. I would definitely look to another company besides closet factory. Our plans to continue closet work in the Casita as well as another property will not be done by this company. It is a shame that a company would lose a loyal customer of $165 It's just one person's humble opinion about a company. Save yourself a headache in the future and move on from the closet factory if they are one of your choices read more

This was probably one of the worst customer experiences we've ever had. Their designer was amazing, but everything else was absolutely terrible. We went through Costco and I regret every second of this. They promised things they never did, did crappy work and would call last minute to do work. Avoid this like the plague. If I could give them negative stars I would. read more

Outstanding commitment to their product. We bought a house recently and ended up damaging the tilt out laundry basket pins. We contacted Closet Factory to pay to have it repaired- and they offered to fix it for free! Since the closet system was installed in 2013, I was amazed and pleased, not only given the time that had passed but also bc we were not even the original purchaser. No questions asked about how it happened, they just wanted to make sure it was fixed. Great service. read more

We want to thank designer Elysia Bott and the excellent installation team from Closet Factory for the great job all of them did to convert a guest room/craft room that had little storage into a very functional and attractive space. Elysia worked with us to create the space we wanted and it turned out even better than we had expected. This was our second project with Elysia-the first one (converting old storage and adding new storage to our laundry room) also turned out great! While we still have a little cleanup and organizing to do in the room, attached are a few pictures of the completed project. read more

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I love my condo but for years I slowly fell out of love with my master bath. The main problem was there was no linen closet and the tub was massive and wasted space. Last year we remodeled our bathrooms and in mine, after we removed that oversized tub and enlarged my shower there was huge but odd shaped space- not the fault of Jacuzzi (they did a wonderful job) but it was simply due to the existing odd shape of my bathroom. Because of this weird area we decided simply having someone put up shelves was not going to work and buying a manufactured cabinet and installing it would not have worked either. We wanted to use all the space that was freed up but really didn't know how to go about it. My husband loves Costco and while there one day he found the brochure to Closet Factory Phoenix. Gina D. from Closet Factory Phoenix came to our home. She was lovely, kind and knew her stuff. The entire process was easy. She took a look at the space, showed me different looks and colors, brought several samples of cabinet doors and hardware to choose from and then took the measurements. She entered all the relevant information into her program the computer animation showed me my closet! The estimate was very within budget so after a few weeks (the holidays came during this time) we decided to go ahead and have them start the process of building the closet. Since this closet was built off site we had a 4 week wait until it was finished. Gina emailed us to clarify everything and to double check the handles we picked and then we were put on the schedule. We did have to delay the installation due to flooring install running late, a death, then a four week bout with pneumonia- obviously non of this was Closet Factory's fault. But once we called them to get the installation appointment set again we were scheduled for a date two weeks away. There was a hiccup came installation day. We received a confirmation email with date and time a week before but something fell through the cracks because no one called and no one came. We were not on the schedule. Lesson learned: call any company the day before and verify you are on the books; do not rely solely on emails. We called and they made it right and the next morning Ryan T. showed up. He did a wonderful job installing the closet. He worked by himself and I could tell he knew what he was doing. The closet took a few hours to install and a few shelves had to be recut but he was gone and back within 45 minutes. All of the measurements Gina took that first day were spot on for this oddly shaped space, I have to say I was impressed! Ryan was a pleasure to have in my home. He was friendly, professional and never once chatted on his cell phone (which is a pet peeve of mine) and left my bathroom spotless when he was finished with his work. I am so very happy with my new closet! I already have visions of closets dancing around in my head to be remodeled! I have no hesitation in recommending Closet Factory Phoenix. I will be using them again. read more

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We are so happy with our office buildout. DesignedrElysia was a pleasure to work with. She paid attention to every detail, was in touch throughout the project, and met our budget parameters. The installers were on time, polite, and professional. They did an excellent job. read more

Bree did an excellent job designing our closet!! We are so happy with it. It is significantly more functional than our old closet and exactly what we wanted. Everyone involved was so responsive and helpful. We had a few small things I decided to change during the installation process and they were so great at accommodating and making sure everything was perfect! read more

We had an amazing experience with Closet Factory. Laurie our Sales Rep was great and guided us the entire time. The installers Nick and Ahmad were amazing. Nick was able to think out of the box and helped with solutions when there were a few issues. Never easy when adding to an existing house. Nick's attention to detail was so impressive and refreshing. These guys did not just try to hurry the job they stayed and made sure it was done correctly. Would definitly recommend. read more

I recently had a major home remodel and decided to have my closets replaced. My small house (1000 sq ft) was built in 1966. There has never been enough storage. With my decision to replace the two closets, I decided to maximize the space in each. My designer, Katie, was amazing. She was very thoughtful and meticulous. She took the time to LISTEN to what I wanted. She made sure each compartment, shelf, and space fulfilled my needs. As my storage needs were unique, my goal was to take a guest bedroom closet and have it house my table linens as well as my office and craft supplies while finding a way to house my Christmas decorations in my bedroom closet! No easy task! Mission accomplished! I was so pleased with Closet Factory and Katie, that I decided to move forward on a total laundry room redo. Once again, Closet Factory did not disappoint. Katie made multiple visits to my house to review the plans with me. She was available when I had questions and patient with me as she answered the same questions repeatedly! What did I like about Closet Factory? First, I found their prices more than fair. More importantly, the commitment to quality craftsmanship from both the design and installation perspectives was spot on! They showed up on time and completed the job as promised. The different installation crews took the time to clean up after they were finished. They even went as far as to wipe everything down when they were done! read more

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We ordered a custom closet set in our new home's master bedroom closet. Bree, who is our designer, has been super professional and helpful. She helped us with a design that is both functional and fitting to our budget. Usually the installation lead time is a couple of weeks. With our request to have the installation sooner, Bree helped us secure an early installation date which helped our family's moving plan, and we really appreciate her support throughout this entire process. The installation team did a great job as well. They installed the products exactly as designed, and cleaned up the working space before they left. We are very happy about our experience working with Closet Factory and would love to recommend this company to other friends！I added a few photos. Since we have not officially moved in yet, the clothes are not very well organized in the photos as of now. read more

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Five years ago, I contracted to have a built in wall in my apartment living room designed and installed. This unit has been quite satisfactory. (this company was recommended by residents as well as staff here at Sagewood). Becky Sharpe was very nice to work with. Later in 2020, I also contracted for a desk unit in the bedroom which appeared to be thoughtfully designed. Desks of course see most of the wear on the front surfaces which became obvious as a very thin strip of laminate along the front edge began to loosen and fall off. I was unable to repair this so it would adhere. I understand Becky has retired so did not contact her in this regard (though she was always most helpful when problems arose). As this strip has loosened and dropped off, a very rough undersurface has been exposed which can do damage to fabrics and/or skin when one is using this desk. The surface continues to separate now exposing nearly 3' of the very rough undersurface. I would appreciate some attention to this problem. read more

We contacted them through Costco to remodel our primary bedrooms walk in closet. Kathleen came up with an excellent design. Their selection of finishes is large, along with all the options available. They came out to do the final measurement and installation was made in a few weeks. Their installation was professional and beautifully done. We were so pleased how everything came out. Ordering through Costco gave us a nice credit to spend at Costco in the future. We would highly recommend the Closet Factory. read more

Elysia did an incredible job designing my primary bedroom closet. She was thoughtful, flexible, and provided great advice, ensuring I made the right decisions based on my expressed needs. The installation was super smooth too. The installation crew were incredibly professional, clean, and thoughtful. I highly recommend Elysia and Closet Factory and I would use them again without hesitation. read more

Called the Closet Factory to get a designer out to our home to give us an estimate on doing a master bedroom and office built-ins. They sent Bree out. She was amazing, professional, and knows her stuff! We were delighted that she was able to design, print out, and give us pricing before she left! Bree even convinced us to do an additional closet that we were going to do in the future. We gave her our deposit. From there forward everyone we dealt with at the company were amazin. The communication between the company and the installers was very impressive. They even covered our wooden floors with drop clothes. Left the job sight with nothing for us to do but admire the work they did. I highly recommend Bree and The Closet Factory. read more

Elysia is truly the one who made this experience so amazing. She took the time to listen, plan and then ultimately design the perfect office that exceeded my expectation. I'm tough to please as I'm very picky about every small detail but thanks to Elysia there was not even one part of my finished project that isn't perfect. read more

It is hard to describe all the work that went into designing, building, and installing our new closet system and laundry room. Bree understood what we wanted and designed it perfectly. The installation team worked two full days, and when they were done the work was perfect. We could not ask for more. read more

I am so happy with Closet Factory. Bree was my designer and listened to every need for my closet design. It turned out absolutely stunning. the install couldn't have been more perfect. the installers were clean and courteous and very professional. I'm very impressed the everything and highly recommend. read more

Bree was fantastic and extremely attentive. She showed up on time and had great suggestions, she came before install to make sure measurements were correct and came after to make sure everything was perfect. Would highly recommend. read more

So glad we picked Closet Factory as we are 100% satisfied! Everything went smooth from the initial consultation, price, and scheduling with Raynita to the flawless installation. The installers were great, but can't remember their names. After completion, we found our bench height was a little too high, so they sent installer Enrique, who made the adjustment and even kindly assisted with moving items out of the way. I'm loving my new custom closet and highly recommend Closet Factory. read more

Generally disappointed in my Closet Factory experience. We had our consultation back in January and our wall bed unit installed in the middle of July. We were warned up front about the 6 month lag time, so no issue there. When the installers got to our house, they said that the consultant/designer was off by 2 and a half feet--the installers mentioned that one to two inches was understandable, but 2 and a half feet was unprecedented. This caused a significant delay in installation, as the team had to recut wood, etc. to accommodate the incorrect measurement. The install team was hard at work basically until 5:00, at which point they quickly finished the job and left. After quickly inspecting the unit, our bottom left drawer is (and remains) crooked, the installers left pencil markings all over the unit where they were measuring, and there are several aesthetic blemishes (i.e., chipped paint, missing paint, off-textured paint) covering the unit. We've now called or emailed four different times and still cannot get a service team out to fix these issues. We are receiving discount service, but paid a custom/luxury price (over $5K). The worst part? We were patient about the 2 and a half feet botched measurement, the crooked drawer and the aesthetic issues, and the Closet Factory has still not acknowledged these issues. Not a "sorry to hear that" or "we understand why this is upsetting." Nope, just a "you are in the queue and we will get a service team out when we can." It's now been 6 weeks..... There must be a better provider in Phoenix than the Closet Factory--one that will carefully measure, stay an additional half hour to do things right, and even respond when there's an issue. read more

Closet Factory - Crooked drawer - Interior Design Near Me - Scottsdale, Arizona

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Gustavo Angel stopped by for a consultation on a storage idea. He presented himself well and took measurements to work up an estimate and renderings. During the consultation, he mentioned a number of things one of which was a lifetime warranty on the hardware. We made some tweaks to the rendering after we got them and decided to move forward. He sent a contract for us to sign. I went through the contract line by line comparing it to the estimate and there were numerous disconnects between the two documents. 1) The contract did not mention a lifetime warranty. Instead, it made vague references to a warranty (not lifetime). The warranty issue felt like a bait and switch tactic. I requested clarification. 2) The contract stated that a "3rd party" would be doing the work. I asked if the "3rd party" was licensed, bonded and insured. 3) The contract had numerous clauses that seem to leave the door open for Costco or Closet Factory to add additional cost to the project for things like pre-existing conditions, and building permits. If they said it had to be done and we didn't they could cancel the project. I asked, for example, if a building permit was necessary for a closet cabinet (I don't think it is). I asked if their "3rd party" made these recommendations do we have the option to get a second opinion from a licensed contractor. This question and others were greeted with "crickets." I sent a follow-up email asking about the questions and again the response was "crickets." If this is a reputable operation, my questions should be easily answered. If there is a customer-focused business, the questions should have been answered within a couple of days but that timespan has elapsed, hence the review. Looking at other negative reviews, I dodged a bullet. read more

We ordered a QUEEN SIZE wall bed unit - (wall bed/desk/night stand) from this company. We also upgraded the bed frame to a more expensive one. and waited months for the installation. The cost was $8,688. After it was installed last week and we went to buy a standard queen size mattress for the unit, the mattress would not fit into the frame. We left messages for our salesperson Kyndra to call us back, which she never did. She finally replied to my email that I would need a 10 inch high mattress to fit in the frame. The problem is not just the height , it is also the width. The frame of the bed unit is not a queen size frame. The most frustrating part is that no one from the company is offering a solution or being responsive. They sure were quick to take our money! This unit is not worth the money and now we don't even have a bed!! They need to FIX this and remake the wall bed unit. I cannot believe this company has such poor business ethics. read more

I hired Closet Factory to install some custom cabinets and a Murphy bed. I couldn't be happier with the process and the product. We ordered the unit about 12 weeks before install. When we signed the contract they gave us an install date, install time, and completion schedule. To my amazement they did everything exactly as they said they would at the exact time (in my experience there are usually some delays with any construction project). Our designer was great. She had great ideas and worked with us to keep within our budget while still getting what we wanted. I would definitely hire them again. read more

Closet Factory - Interior Design Near Me - Scottsdale, Arizona

If anyone is thinking of having custom cabinets installed by the Closet Factory through Costco you should reconsider. We had them do the master closet and home office. My wife called them in late March to schedule a time for them come out to fix a couple of things and they said it would be a couple of weeks. I called in mid-April and got the same story. I called again in late May and again got the same story. I called them again in mid-June and the person told me they would find out what the issue is and call me back. It has been a week and I still have not received a call back. We also used California Closets for the laundry room and have had no issues with the product or installation. The Design Consultant, David Slivinski, was on site during the install making sure everything was done correctly and to our satisfaction. This is something that didn't happen with the Closet Factory. You will get a rebate going through Costco, but in the long run California Closets might be the better option. read more

My closet was installed yesterday, and it came out great. The installers were extremely professional, and left the area cleaner than when they got here. I'm so happy I wish I had gotten this done sooner. Becky was very knowledgeable and made suggestions. read more

Closet Factory - Just starting to put my clothes away. - Interior Design Near Me - Scottsdale, Arizona

My closet designer was Becky Sharpe and she was awesome! Very patient, knowledgeable and communicative. My installer was prompt, courteous and went above and beyond. Vacuumed my carpet and helped me scrape off some old glue.. Patched holes in the wall and would've painted but I didn't have any paint. Left the closet in pristine condition and even wiped it down so it smelled fresh, new, lemony! As a realtor, I will definitely refer closet factory to all of my clients. I will leave this closet here when I sell or rent and higher closet factory again for my next home! Anything is possible. They really helped me take a small space and make it much more functional. Very very excited!! read more

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If I could give less than one star I would. Our SMALL job was to be installed last week. Pulled our clothes out of the shelves in anticipation. Our room is a disaster, but it was supposed to be messy for one day, right? On the designated day we waited hours... no one showed. Called Closet Factory and they apologized and promised installation one week later as there was an error in scheduling. This week we again, waited hours and no one showed. Called Closet Factory and learned that the work is not done and we do not have a date for installation yet. read more

We so needed more storage and Closet Factory answered the call. Very excited about our new bedroom and closet systems. Installed in 1 day, cleaned up after themselves. Little disruption. Highly recommend them for all your storage needs. Thank you Kathy Mathien! read more

Closet Factory - Interior Design Near Me - Scottsdale, Arizona

Thank you Janet Jenkins for excellent planning of the office. The architectural design, functionality, the professional look of the 'home office' are perfect. I wouldn't know what a burnt coconut is like. Now, I know and is great fit. Jorge and Alex precise workmanship brought the office plans into life . Their cooperation and mild mannerism made the work at home such a smooth sailing. The island is a perfect fit in the master closet. The whole project is priced right! I thank you again for putting your expertise in creation of this home office which I am going to use and enjoy for a long time. I shall send you the pictures of the office. Sincerely, Hari Puri, M.D. read more

Kathleen Mathien from Closet Factory came to design our garage cabinets- she was very knowledgeable and professional. She measured all available space and payed close attention to detail such as door openings, entrance to attic and traffic areas. She made a priority to understand how we planned on using the storage for the new cabinets and designed the cabinets accordingly. The installers were knowledgeable, hard working, friendly and efficient- the final product exceeded all our expectations. Our cabinets are awesome! read more

I did get a service person out on 7/6 and in 10 minutes my drawer was fixed and he was on his way. Thank you. It was a repair that I could have done, but after $ 6000 in cost, why should I ? Found out the lady I did talk to on 6/22 was an executive who took action!! Thank you read more

The Closet Factory did a fantastic job. We will use you in the future. We liked the sales process all the way to the professional installation. The quality of the materials is awesome read more

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Closet Factory designed and installed a beautiful wardrobe room for me. Designer Marina Cole understood what I wanted, and made my dreams come true. Juan and James were excellent installers. They wore shoe coverings and put down carpet coverings to protect my house as they worked. I couldn't be happier with the end result. It was worth the six- month wait. read more

We ordered closets via Costco with Closet Factory as our vendor. They booked 6 months out for install, and we did not hear anything until the end of the month. Without hearing ANYTHING from this vendor, we opted to cancel and refund (which they also said they would not charge us until install but instead charged us on initial encounter). Then two days later, they call us with a plan to install within 4 business days. Addison, who was incredibly rude to my wife and ultimately hung up on my wife and denied doing so later, was unwilling to discuss an alternate install date. I notified Costco again and our initial salesperson about our wish to cancel and request refund. I called CF and spoke with Addison 4/25 and she was incredibly rude to me again, that they are best in the business and that installs are 6 months out which is great I'm happy for companies to blossom, but then went on that install could get pushed out further, refused a refund and discussing a different install date as I work two jobs and am unable to call off for cabinet install or leave my pregnant wife and toddler alone with strangers in the home which she was very unwilling to empathize with. She said she would call me back at the end of the day for potential alternative install date and never did. I advised Costco, again of the situation. I updated Kimberly, our sales rep of our wish to cancel and refund (again) to wish she felt it was more appropriate to advise a life lesson rather than experience recovery at this point. As of May2, I have NOT heard from CF and am waiting for Costco to hear back from them, STILL, for potential install dates to which at this point we are adamant about canceling the service and refunding the money they charged without services rendered. Update:5/5 they continue to ask for install, I've advised no install and need refund. Costco updated and no reply from CF. 5/9: they won't return my emails and no word on refund YET. Will continue to write reviews of our terrible experience with this dishonest vendor and rude office worker. read more

Charmaine did a great job designing the space for our use and was wonderful to work with. The installer was very conscientious and meticulous, did a great job. We couldn't be happier with the product. They called a week ahead to remind us and were here on the scheduled day. Charmaine followed up to make sure we were happy, good customer service! We will use them again and love the kickbacks we received going through Costco. read more

We just had both master bedroom closets done and it was a great experience. Extremely happy with the​ results​. Our designer, Charmaine, was a dream to work with and had excellent ideas for using every square inch of one very awkward closet wall. The installation was professional​ and really went quickly. We will definitely​ use them again. read more

Charmaine was our designer and did such a fabulous job! She had great questions to make sure she really understood what we wanted and gave us good ideas we never thought about. When the crew came to install they were on time and wore masks. There was nothing about this process that I could not 100% recommend. Everyone was perfect! read more

Ten years ago, I had this company install a workbench and overhead cabinet. Recently, the overhead cabinet fell off the wall and damaged my car parked in my garage. I could not remember which company had installed it, but went looking around the Scottsdale AirPark, ending up at the Closet Factory. Using my phone, I showed one of the staff the damage. She said she'd look to see if the company had any records of the installation. A few minutes later, she came out, along with Mr. Daniels and a copy of the install paperwork Mr. Daniels apologized for the damage and said CF would take care of the issue. Within two days, a properly installed overhead cabinet was completed and reinforced, and the company's insurance carrier completely repaired my car. While Closet Factory of Scottsdale (in the AirPark) certainly could have just blown off the issue, I give Mr. Daniels and his staff full credit for taking immediate responsibility. Well done! read more

I worked with Susan Peake at the Closet Factory last November and she designed a fabulous closet for me. I could not be happier. She asked a lot of questions, took measurements, and designed a closet that is exactly what I wanted and needed. read more