Great place to relax and get tan. Shirley is a sweetheart and always makes you feel welcome. Lots…read moreof great clothes to look at too. Price is very reasonable. Love coming here for the coziness and friendliness. A small business that is a great staple to Zion.

Poor place. Beds arnt good I've gone multiple times an the bulbs were actually out. When you walk…read morein the place you automatically feel like the place is closing in on you it so crowded! It's over priced for what you get! Not my choice in places. My sister got a rash while using those beds. Not sure if that's what it's really from but i could believe it..

I am a huge Ross fan but good location needs some help especially with holiday season approaching…read moreit's only going to get worse. The store was a mess. Items in the wrong area and sizes. Piles of clothing and shoes all over. I feel bad for the workers because cleaning after people who don't hang things back up is yes unfortunate. I ended up finding an item but almost didn't get it because the line was backed up with only one cashier. There was another employee that could have jumped on the register to help but I guess they had other duties. Ross prices are going up so there's not even a real reason to shop there.

Customer Experience - Ross Waukegan, 1301 N. Lewis Ave To…read moreWhom It May Concern, I am writing to provide feedback regarding my recent visit to your Ross location at 1301 N. Lewis Ave, Waukegan, IL, on Sunday, January 26, 2026, approximately one hour prior to closing. Upon entering the store, I immediately noticed that the entrance area was slippery and unclean, creating a potential safety hazard. I nearly slipped in the doorway, which I found concerning, as most Ross locations I have visited typically have either a security officer or a store associate positioned at the entrance to welcome customers and maintain a safe environment. Once inside, I observed several issues impacting both safety and customer service. The store appeared disorganized, with numerous items out of place or lacking price tags. While I understand that this was during the last hour of sales, I was surprised by the lack of floor support or proactive assistance for customers. As I approached the checkout area, I noticed a significant line forming around the jewelry counter. I requested assistance from two store associates who were present but engaged in a personal conversation. When I asked them to assist a gentleman who was handling a line of more than eight customers, one associate informed me that staff members were on break. As someone with over 28 years of professional experience in customer service, leadership, and retail across multiple industries, I am aware that employee breaks are typically scheduled so as not to impact customer support or store operations. When I asked for her name and position, the associate refused to provide her name, stating only that she was a manager. Her demeanor was dismissive and unprofessional, which negatively impacted my experience and, I would argue, the overall morale and performance of the store. Eventually, another associate, who was on break and wearing her name badge, came to assist at the front, and I appreciated her effort. However, the initial interactions left a strong impression regarding the importance of staff accountability and professionalism. We are currently in a challenging economic environment, and every dollar spent by customers is meaningful. When a store does not value the hard-earned money of its clients or fails to provide the level of service customers expect, it risks losing them. Poor service can create a domino effect, ultimately impacting sales, customer loyalty, and team morale. I respectfully encourage your leadership team to reinforce policies regarding staff engagement, customer service, and floor coverage, particularly during peak or closing hours. Customers notice how staff are treated and how they conduct themselves, and these interactions directly influence repeat business. Providing the level of service one would expect as a customer is not just courteous -- it is essential to maintaining a strong, loyal client base. Thank you for taking the time to review my feedback. I hope it will be received constructively to support positive changes in staff conduct and overall customer experience at this location. Sincerely, Qiana langston

Timisha warren as well as the upper management at the store are rude and disrespectful she and the…read moreemployees are always angry and not a good look I will not recommend this store to a squirrel Other than that prices are reasonable and the bathroom is always not working also I found mold in my shoes i bought there

They are a bit understaffed and more than a bit overwhelmed. Sometimes donations just get left…read moreoutside in the rain. There's a delay between donation and being sorted and cleaned and put on shelves with prices. The store itself is overstocked and a little hard to find sizes. On the other hand, prices are very good if you can find something decent, so if you're into the hunt, this might by your jam.

these people treated me horribly. I asked for a price on a VERY worn down side table. Water damage,…read morestains, things falling apart. There was no tag so i asked a price and the lady helping said $40 I said that's too expensive and that I'd go somewhere else because I know there's one for cheaper at a different thrift store. She bumped it down to $25 so I said sure. I paid. Waited 30 MINUTES watching workers with empty trollies passing me multiple times, so I asked ANOTHER worker. Finally a man brings one and starts loading it and that's when I'm told "oh you gotta bring your car around to the back and I can't lift it into the car" I WISH SOMEONE TOLD ME BEFORE HAND. So I drove to what I thought the back was, and then walked around to the front again because no one was there. I asked a worker and started to state my concerns. SHE CUTA ME OFF, TURNS AROUND AND LEAVES. And I see the man again. That's when they tell me "oh you gotta take the side street to get to the back back" So I walk all the way back to my car and I pull up. I am extremely frustrated at this point for how they're treating me and the horrible communication. So I show that frustration. I start loading my desk in the car and then the guy is holding onto it as if I didn't pay and is forcing himself trying to help me. I told him MULTIPLE TIMES "stop, I got this" "you said it yourself it's against policy. You make me do all this and NOW you decide to -help-???" "Leave me alone! LEAVE ME ALONE!" I had to hit his fingers to get him to let go. I'm telling them they have shit communication and have horrible customer service. Waiting half an hour to be forgotten about and having to remind them that "hey. I'm still here.... I said I was ready..... I've been waiting over 30 minutes" I usually don't get upset like this until I'm pushed beyond breaking point. Never going here again! Edit: I will NEVER give you guys another chance and I'll be warning everyone I talk to about this location and to steer clear. F you guys and your team

Service value selection aiways Hrlpful What more can I say…read moreFair prices five stars great on repairs

Excellent service! Customer focused, professional, and friendly. Store is neat and clean.read more