They are a bit understaffed and more than a bit overwhelmed. Sometimes donations just get left…read moreoutside in the rain. There's a delay between donation and being sorted and cleaned and put on shelves with prices. The store itself is overstocked and a little hard to find sizes. On the other hand, prices are very good if you can find something decent, so if you're into the hunt, this might by your jam.

these people treated me horribly. I asked for a price on a VERY worn down side table. Water damage,…read morestains, things falling apart. There was no tag so i asked a price and the lady helping said $40 I said that's too expensive and that I'd go somewhere else because I know there's one for cheaper at a different thrift store. She bumped it down to $25 so I said sure. I paid. Waited 30 MINUTES watching workers with empty trollies passing me multiple times, so I asked ANOTHER worker. Finally a man brings one and starts loading it and that's when I'm told "oh you gotta bring your car around to the back and I can't lift it into the car" I WISH SOMEONE TOLD ME BEFORE HAND. So I drove to what I thought the back was, and then walked around to the front again because no one was there. I asked a worker and started to state my concerns. SHE CUTA ME OFF, TURNS AROUND AND LEAVES. And I see the man again. That's when they tell me "oh you gotta take the side street to get to the back back" So I walk all the way back to my car and I pull up. I am extremely frustrated at this point for how they're treating me and the horrible communication. So I show that frustration. I start loading my desk in the car and then the guy is holding onto it as if I didn't pay and is forcing himself trying to help me. I told him MULTIPLE TIMES "stop, I got this" "you said it yourself it's against policy. You make me do all this and NOW you decide to -help-???" "Leave me alone! LEAVE ME ALONE!" I had to hit his fingers to get him to let go. I'm telling them they have shit communication and have horrible customer service. Waiting half an hour to be forgotten about and having to remind them that "hey. I'm still here.... I said I was ready..... I've been waiting over 30 minutes" I usually don't get upset like this until I'm pushed beyond breaking point. Never going here again! Edit: I will NEVER give you guys another chance and I'll be warning everyone I talk to about this location and to steer clear. F you guys and your team

We saw a TikTok that made us excited to drive down from Milwaukee and try Reclectic, but it did not…read moreyield the best results. We had heard they don't have fitting rooms, so we wore leggings and tank tops so we could try on over our clothes, which there are mirrors and racks around for you to do. It is a little tricky to know what something like a dress will look like with your clothes on under. The clothes are organized by style and color, and I will say the staff is on top of everything staying clean, it's not as chaotic as similar stores. Things are mostly under the wrong size, through. What turned me off the most wasn't the selection, but the fact that they are charging $30-$40 for items with giant holes or that are covered in stains. I would say 70%+ of the items were damaged, a lot of it irreparable. Even if a dress was originally $200 and you're selling it for $40, it's not a deal if the zipper is broken, there is ink splattered all over it, or there is a hole the size of my head in it. It was just a little disappointing to get excited about something and then find something was wrong with it with almost every item I selected.

There are so many items so be prepared for an arm work out. for some of these clothings being…read moresecondhand, they are very overpriced and sometimes not the best condition (ex. make up marks, stains, broken). However, if you treat it like a thrift store and really dive in, you can find some good deals. I really wish there was a dressing room to actually see how the clothes fit and look without layering it on top of your clothes (WEAR THIN CLOTHES LIKE A TANK TOP & SHORTS/LEGGINGS). Throughout the store there wasn't that many employees outside of the cashiers so there is not much to say about the service outside of check out which went smoothly.

The prices are completely delusional. I walked and in walked right back out. The items are used and…read morenot of any better quality than what you would see in other second hand stores.

Great selection of items! I wish some of the pricing could be a little bit better for some things,…read morebut there are a lot of quality items at great prices

Interesting to say the least. Nothing really found here, but there is furniture and lots of square…read morefootage of it.

Lots of interesting items to browse and purchase, depending on what you're looking for and…read morereasonably priced. Displays are done well and it's easy to shop there. Enjoyable experience.

UPDATE MARCH 2017 Since their move south a couple blocks to…read morethe spot across the street from the newish Mickey Finn's, Serendipity seems to have really upped their game. They are a favorite place to stop on First Fridays, when I can hardly get in the door! And the stream of new and fun fashions and accessories is non-stop. Service is friendly and personal, too. Still one of my favorite stops. This is like shopping in a dear friend's great closet. Although the store is tiny, the variety always surprises me, and the service can't be beat. I find interesting items I find nowhere else, and while their prices are consistent with other stores, their sale items make them more affordable. There is even a comfortable place to sit! I have purchased tops, purses, outerwear, scarves, jewelry, and other items. Easy to miss since it is north of Casa Bonita and before the train tracks, up a couple of stairs. But with such a uniquely-vintage location and terrific items and service, it is worth the extra steps. Easy parking right in front, or in the copious parking lots around the corner on Lake Street. No I do not work for them - I am just a huge fan and want to be sure they stay in town!

The Serendipity Shop is my favorite store in Libertyville for anything clothing, jewelry, and…read moreaccessories. I love how I can stop in and get help in finding a last minute gift or a needed something to wear to an outing. Everything in the store is unique and so cute! The staff is great. I love this shop.

Prices are high for donated things. But occasionally there is a find that makes it worth the time…read morespent there.

I've given this store TONS of business over the past few years & used to love it & always spoke…read morevery highly of it. But the last couple of times I've shopped at CTS, the cashiers randomly picked items that they decided "weren't priced right" and refused to sell them, telling me they would be repriced (i.e.higher) the next day & that I could come back for them. What?!?! The first time, it was a large bowl that the cashier said someone had changed tags on & she went in to tell me they've been having"issues" with that lately...she even unsuccessfully tried to peel one tag off the other. I really question whether such an "issue" exists...I mean, I understand tag switching can be an issue in retail, but who randomly switches tags and then leaves the items on the shelves for other people to buy?! My guess is that whoever tags their items made some sort of mistake and placed a 2nd tag directly over the first...I couldn't even tell there were two tags when I put the bowl in my cart. Funny enough, when I returned the next day AT OPENING, the bowl miraculously was no longer in the store. Hmmmmm! The other was tonight when I brought up several items including a sewing kit/box that was priced at $5.95. She rang up everything else in my order, and then when she got to the sewing kit, she looked it over with great interest then said it was priced too low & refused to sell it! Given that their pricing structure is usually 25% of what you'd expect to pay retail, and a new sewing box of this type on Amazon is $20, the ticketed price was right in line, but NOPE...clerk-lady said it would be repriced the next day and that I could come back for it. Ummm yeah right...wanna bet she is going to take it home for herself?! Not honoring their tagged prices is such a an odd and unfortunate way to do business, especially with some of their most loyal (and lucrative) customers. :-/

Dropping off clothes and items at this location is easy. They have a donation box that you use on…read moreyour own time. I do also like purchasing items from here. Look for the color tag of the day for 50% off or senior citizens get a discount on Wednesdays. They have nice items for sell.

I'm very happy with the service at this store! I found ps4…read moregames in very good condition and at a very good price! And Coco Ruby who is the manager is very friendly, helpful and professional! .... 5

I don't know who answers the phone but dude is an asshole. I called trying to inquire Information…read moreon the location. Here's how the convo went "Thanks for calling horsefeathers " " Hello! How are you today? " Do you have a question? " Yes, hello? Can you hear me? " I said do you have a question? Yes I did have questions u fucking asshole but you ignored the two that I asked. phone service should be better and asking someone how their day was doesn't need to be met with such rudeness

My response to the owner: We were not greeted and spoken to kindly... Doesn't matter if you don't…read morethink you screamed. You raised your voice calling "No kids in here" You could have at least said "Hello" or maybe "Hello, how are you? Unfortunately we don't allow babies in baby carriers that can't walk or touch anything in our store either." If you were polite but just enforcing rules we wouldn't have had a problem. It was your tone, your facial expression and volume. The gal whom you were checking out saw us outside and said "That was rude" Referring to you... raising your voice. Your sign is not clear which is why there is confusion. No one under 18 years old would have been more clear. You can have whatever rules you want, make them clear. I've been coming here since I was in my teens. Teens are "kids" as well. So like I said on the way out, I won't be returning. I'll support other small businesses that know how to speak to their customers. Costumer Service! I came in with my baby in a carrier, and upon entry I was screamed at "No kids in here" from the owner. It would have been nice of him to greet us and let us know that babies that don't walk also aren't aloud. The sign outside is not clear what ages cannot enter.