I went to drop off my clothes at 10:52am on a Thursday morning. I didn't receive a text that my clothes had been processed until 4:15pm that day. I brought in 3 bags and they took around 6 items for $30. Absolutely not worth your time selling clothes here. They process clothes ridiculously slow and don't give adequate money for the items they take. Note: I had Lululemon, Kate Spade, Nike, and OnClouds that they took for $30. Ridiculous. If you're wanting to make some money from your old clothes, don't go to Clothes Mentor. read more

Owner is a lazy sack. I was donating once worn dress shoes, really nice name brands. I took in two big trash bags full, and had maybe 9 more bags, shoes are in boxes to, no smoke, bugs etc. He hadnt looked at them yet, as he just walked in. I brought in some bags and asked the OWNER if he could help me carry them in, im a Disabled Veteran mind you. These are free mind you. The OWNER stated "I don't carry." and smerked about it. The two young ladies working there were sweet and understanding why I left and didn't bring in anymore to Mr Ungrateful. Lets hear your excuse buddy. read more

I wasn't looking for anything special but when I walked in I was shocked. It was a ginormous, clean, organized store so much nice brands like lululemon, athleta, altards state, Nike, etc. Definitely recommend going and checking it out. read more

Clothes Mentor Knoxville, TN - Brand new Nikes! - Women's Clothing Near Me - Knoxville, Tennessee

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This place is a joke. They "refused" to touch my stuff because it had a "smoke" odor...I've never smoked a day in my life. Sounds to me they didn't want to do their job, bummer. Let's work on customer service. read more

If you are hoping for a hassle free experience, you may want to look elsewhere. I brought in some dresses that were in the back of my closet. They were fashion forward and professional pieces. As soon as I laid them on the counter the sales associate said that they had too many dresses but they will take a look at them. She took my personal information and my number to text me when she was ready. I signed some sales slip and then left to run errands while they looked at them. The store felt disheveled and dense with clothes, a thrift store vibe. I returned when I received the text. When I walked in the door I noticed that another customer had one of the dresses that I brought in in her hands at the register. Had they sold it already? The sales associate I recognized pointed me to another register where the associate finally found my clothes in a basket behind the counter. She told me that they were unable to take any of the pieces. She handed me the basket of the clothes. They looked like they has been dragged around on a dirty floor. I then pointed out that the customer had my other dress. She put it in my basket then I left with my clothes. Disappointing. read more

I absolutely love this store! I lost a lot of weight and need new clothes. This is the place to go. The ladies are very very nice and they have great selection. I found a dress to wear on an interview for $6.00! And they carry name brands. The Loft, Talbotts. I found a cute top for $6.00. Some tops are $10 or $12. But very cute. Teresa read more

Utter waste of time. They offer pennies on the dollar and no consignment. Don't bother, in my opinion.

I went in for the first time today and they are so nice! They greeted me at the door and then explained everything very clearly and then I looked around and as I did they asked me if they could hold my stuff as I shopped. They asked me if I was finding everything okay. The place was modern and the clothes are put in sizes and color so it makes things very easy! They have reasonable pricing. I got a shirt for 4 dollars and I got 4 items for 15 dollars! I'm definitely going back! You should try it too! read more

I had a terrible experience with a associate named Hannah. They advertised items online and I called on one particular item which they claimed they had. I asked them to hold it for me that I would be in within the hour. When I got there they had no idea where the item was. When asked if I could speak to a manager they informed me that they had no idea when one would be available. Extremely unprofessional and very unorganized. Disappointed read more

Clothes Mentor is a local consignment type store that purchases clothing to resell. They give you back 50% of what they can resell designer items and 30% back on store brand items. I've found a handful of items that I've purchased there and I do love how they organize the store by size and color. Also, they are a little pricey for used clothing. I decided to take some clothing to their location to sell and shop around a little. When I dropped my stuff off the lady told me that I had a lot of things that they were looking for as they had a sign up with most requested items and plenty of my things were on the list. I decided to shop around and found several things to try on. I went to the fitting rooms and realized the rooms were very small. They only have one larger fitting room and they were using it for someone taking advantage of their personal shopping service. I was shopping with a stroller and squeezing it into a small fitting room was very inconvenient. I purchased two shirts and left. About 30 minutes later they texted me and said my stuff had been looked over. I went to pick it up and they told me they had passed on everything and gave me $5 off my next visit. The attendant again showed me the list and I said I have these things in here, sweaters, hoodies, athletic pants...I was surprised since a lot of items were on the list. She stated that the athletic pants were very "loved", (insinuating that they were well worn). She made another excuse stating there was a stain on the sweater. There wasn't a stain, all of my clothes were new with and without tags and, at most, worn once, (with the exception of one dress). I know that they can choose what they want based off of need but her excuses were the worst part. I took my things to leave and as I'm leaving I see one of the other attendants laugh while looking at me. I felt embarrassed and, at that moment, I knew I'd never shop there again. The service was rude and it felt like a group of mean girls. read more

I brought in a top to sell that was new with tags from Talbots that I had for quite some time. I had tried to sell the top on eBay with no luck. The amount I received from Clothes Mentor was about what I would have netted on eBay after fees and shipping. I was happy with the exchange and I will probably go back to shop as I saw a lot of nice tops. read more

This is a great clothing store for those of us looking for barely-worn, previously-owned clothing. Although I'd like to see them in a bigger space, since the racks were a bit crowded, their clothing was in excellent condition and they offered a wide variety of brand-name pieces. For about $100, I walked away with two blouses, three button-down shirts from Talbots, two pairs of Levis, another pair of good-quality blue jeans, and a Ralph Lauren cocktail dress. The cocktail dress alone was worth $100. I especially like that they offer a great selection of plus-size women's clothing, which can be very difficult to find in local thrift stores. read more

Last time me and my GF were in Knoxville visiting her parents, she cleaned out her mom's closet and sold some stuff at this CM. I went, walked in, then sat in the car. I thought they were coming out with some cash... but ended up spending most of it back at the store. My gf bought ever TOMS shoe in her size. But she said they had great stuff. read more

Just realized there is a CM here! I was so sad when we moved that I had to leave one of my favorite stores behind, but lo and behold, here it is! It is smaller than I am used to, but nonetheless a great place to buy beautiful, gently used, classic/stylish clothes. The prices are also a little higher, but like I said, great items. read more

Thought I was going to an upper end consignment shop. Very disappointing not at all what I expected, more like a lower end thrift shop. Very unorganized with their clothes. Too many good consignment shops in Knoxville would not recommend going to this one. Off my list, will not be going back. read more