The employee was not helpful at all and had no clue what I was inquiring about and sold me something that I didn't even won't or need by telling me that it was universal and woodwork guaranteed it didn't work at all and I tried returning it and it wasn't even used and I had the receipt and had just walked out of the store they refused to give my money back or swop it out with something I could use saying it was do to tobacco law read more

Cloud 9 Vapor - Wake Forest - I had asked for a BOWL PEICE not a oil rig bowl - Vape Shops Near Me - Wake Forest, North Carolina

TL;DR I've written a fair amount of reviews and I'm rarely this ticked off about a customer service experience. It was not so much the money in this case but the attitude. Thank GOODNESS I didn't have a reason to ask for help on a more expensive item. CUSTOMER SERVICE WAS HORRIBLE, THE MANAGER WAS A TOTAL A**. The prices are a little on the high side and I can live with that if the customer service is OK. But this was worse than anything I might expect at a Walmart or a Target AND more expensive. GO SOMEWHERE ELSE! HIGHER PRICES AND CRAP CUSTOMER SERVICE. I think perhaps he doesn't realize there are many vape stores and people have a choice. So I picked up a delta 10 vape pen cartridge on Monday. I found out after that Wednesday offers 20% off. Didn't see anything about it written anywhere but I figured if I just brought it back today (Wednesday) I could swap it out and get the discount. I've been there several times without discount so I figured it would be nice to get one this time. ;) Nope. He basically said, too bad. Tough luck. I wouldn't recommend anyone get anything because apparently you are SOL if there's a price change or some other reason to return an item. More detail: I wanted a discount on an item that I found out went on sale after I got it. The manager said at the very bottom of the receipt it says no returns. I saw no signs, and nothing was said to me about that when I got it. I said, ok, well can I just get a replacement charger for my pen? Those are $3.00 (probably cost them $1.00). As as a small business owner I know a little gesture like that could help build good will. I might have even taken it as an opportunity to realize managing customer expectations is my job as an owner and decided it cost me $1.00 to realize an obvious sign would help, AND I would have gained an appreciative customer. But instead the manger got rude, said it was all on me and no way he would do anything, I should've looked at the tiny print at the bottom of the receipt. I asked to speak to the owner. He said no, that he was the manager and too bad but tough luck. read more

Every time I go there they are very helpful. They are very gracious when answering any question I might have. I would highly recommend using this store. They always have what I need. read more

I bought 3 packs of pods here of a couple different brands. The pods had to have been counterfeits from China or somewhere because not only did they not produce vape- they leaked all over and destroyed 2 of my Juul devices. Buyer beware - don't waste your money on pods here. read more

I've been coming to this store for almost a year now. When I first started buying from this store the employees were knowledgeable and helpful. The past few times I've come in not only have the employees known not a lot about products but have also given me wrong supplies and blamed it on the supplier. To top it off today I pull up 40 minutes AFTER they're suppose to be open and there is no one here. Way to run a business into the ground! Also, I called the other Cloud 9 Vapor in Raleigh and the employees there just thought it was a joke when I called to say no one was at this establishment. Time to find a new shop read more

This place is a blessing! It has everything you need and an amazing selection of juice. The employees are very knowledgeable and friendly. This is and will always be my go to vape shop. read more

I went in cloud nine vapor and Saturday, October 6, I went in for a specific model and I was convinced by one of the employees to buy something else saying it was much better and if I didn't like it to return it. I get home the unit is horrible I hardly get any smoke and it shuts off after about five minutes. They did not return it and they basically told me I'm on my own they will not honor a defective unit it's only two days old. Horrible customer service defective products and very rude people. I will be going in every single day until they return it. And I will be posting another review every single day they are scam artists and they are selling defective products from China read more