***PLEASE READ - DO NOT BUY A GIFT CERTIFICATE FOR YOUR LOVED ONES!!! I received a certificate, several months ago: Nobody answers the phone Nobody returns calls No APPTS in the evening or weekends I want my money back & they said no we don't give money back for certificates, you can donate it to a charity? This was a certificate for a massage. I am more in need of a massage from all the stress trying to make an appt. Lordy I received 70.00 from a 100.00 certificate which was like pulling teeth!!! However, the rest of my certificate 30.00 was kept by cloud nine. I am currently going thru BBB to get my money back for my Mother's Day Gift Certificate. They are now saying I had an appointment. I never had an appointment and was never there or notified that I had an appointment. Very shady to say the least. :( Happppy Mothers's Day to me!!! read more

I had an hour and a half massage with Kendra, and I enjoyed it very much. The ambience is very relaxing. The music is very soft, the lighting is perfect, and it was a very relaxing. There was a sound that sounded like a soft wave machine. The cream that she uses is marvelous. It's not greasy. It just sinks in and it makes your skin very soft. It's also non-allergenic, as I am allergic to scents. Nancy read more

Had a massage by Stephanie and had a fantastic experience! Extremely kind and professional, and a great massage. I tend to be chatty and ramble at times but Stephanie didn't seem to mind, which I appreciated lol. Will absolutely be scheduling another appointment as soon as I have the time to go, highly recommend! read more

I tried Cloud Nine several months ago after moving to the Washington IL area. Kendra did such an amazing job and her prices are extremely reasonable. I have since continued to see her monthly based on continued great experiences. I am very happy with the service & the value. I would recommend her to everyone I know. read more

I have been to Kendra twice and had great experiences both times! I will definitely be going back again and would recommend to everyone

I only went one time and I will not be going back. I had my massage with the owner, I think her name is Kendra maybe. I filled out the sheet indicating that my entire back needed massaged and then I verbally expressed that my neck and shoulders needed it the most. I was scheduled for an hour. Her room is very dark and decorated with a lot of personal stuff, including a huge wedding picture....which is odd and not really a deal breaker, but most massage places tend to decorate in a way to create a soothing atmosphere and not like it's a dorm room. Also, the room was tiny and there's barely room to walk around. She played mostly pop and country music which again, I found to be very odd. Most massage places play soothing zen like music which is relaxing. I frankly don't want to listen to Beyonce or Ed Sheeran when I'm getting a massage and I absolutely hate country music. Even stranger, she turned it down so low that all I could hear during my massage was her breathing and it sounded like she had a cold. Despite emphasizing that I needed my neck and shoulders massaged, she focused on my lower back for at least 3/4 of the time. Once she finally did touch my neck, her hand muscles were so weak, it was completely ineffective. Another pet peeve was that the massage did not start on the hour, yet she was finished on the hour, so I probably got a 50 minute massage instead of 60. I left there not feeling any better than when I walked in. I won't be back and I do not recommend. read more