Husband got ripped off. His total was $33. His card didn't work so he came outside to get a few more $$ from me he went back in and they told him $50.57 so what was the extra $17 for? Stay away from this place unless you like being ripped off. read more

They are having a special on the Air Bar Diamond (2 for $15) DO NOT purchase them, I recently purchased 2 and when I opened the boxes, both vapes had the juice coming out and neither of them worked. read more

Amazing service and always has vapes that i like in stock!! Always recommend this place

I've been a regular customer for years, and came today to buy a product and a new employee had the audacity to not sell it to me. I'm beyond disappointed in what this establishment has become. read more

Great friendly service and good product offering. No real deal on the prices the Starbuzz is overpriced!

I went in the Clouds Store on Elmsley today(5/27/23 at 12:29 pm and bought a pack of Maverick Menthol 100. I had $27 dollars in cash and decided to use the $20 and 15cents to pay for the total $6.14. Not looking at the receipt or the cash I placed everything in my sweat pants pocket. when I got home and emptied my pocket I saw the error and went back to the store. I live around the corner from the store so I immediately went back and presented to the store clerk, Ahmed of the discreprency and asked hI'm count his register drawer. He stated I was incorrect bc he did not have any $10's in his register until the bill I gave him. He said another lady came in behind me and he gave her the $10 bill that I gave him. I am a regular loyal customer and I am always giving extra change for their cash drawer bc they are nice people. However, Ahmed works at their other store across the street from Murphy's Gas Station. I will from now on take a picture of any cash I hand to them. I started to ask for him to play the tape in hopes it'll show the actual bill I gave him but the store had other customers and I was not trying to make a scene. MAKE SURE YOU LOOK AT AND COUNT YOUR MONEY YOU RECEIVE BACK IN FRONT OF THEIR STAFF. I have no reason to lie read more

The new manager Toya is wonderful! She really helped me find exactly what I was looking for. Store is super clean and they have a wide variety to choose from. 10/10 would recommend. read more

Shop manager Toya is AWESOME!!! Super informative, thanks for the education on CBD benefits also I will be back for all my vape needs too!!! Great ejuice selection, loving this Melon Twist you suggested read more

Great selection, amazing knowledgeable staff (Jonathan helped me out a ton on picking a good vape), the owner helped me with a manufacturer defective product I bought. Very understanding and down to earth people. Prices are higher than online resellers, but for those looking to support a small business these guys are great. read more

Get ready for the roast of the year because this place is terrible. I bought a vape and within 24hrs it stopped working and the sales rep told me that I had to go through the company to get a refund and if I didn't take his deal to get a new vape for 30% off, there was nothing else I could do. Mind you, I spent $76.43 in this crappy store to be told that even though they sold me a malfunctioning vape the only thing I could do was pay more for another or go through suorin company. What made me upset was that while I trying to get my problem solved the sales rep started assisting another customer and quoted her prices that he didn't quote to me. The prices he quoted for me was higher than the price he quoted the other lady which I hate to say, was not a p.o.c. I asked him if there were any other vapes that we're the same or around the amount I spent and he said no but he quoted the other lady $50 for a vape that in my opinion was much better. Can you see the problem with this??!!! As a business that is not how you provide customer service!!!! I am telling you you now, DO NOT GO HERE!!!!!! Idk what you read or hear, do not spend your money in this place. I am not an internet troll out to get people, I am a dissatisfied customer. If you see this kind of post again please know that I will be writing a bad review everyday until I get my money back. If I could give this place zero stars I would. read more

I had the exact same experience at Clouds as Alexus P with the exception of me spending more $$ in this store than Alexus P. I was told by the clerk that I could have 30% off another purchase but no exchange or refund. After returning home from Clouds with no refund or exchange, I called the phone number on my warranty. They asked that I return the product to Mad Vapes on Wendover to exchange it for a product of equal value. I went to Mad Vapes with my receipt and product and was able to get a better product with no additional fees because Clouds had over-priced the product when I purchased it. I had gone back to Clouds on another occasion to get coils for my vape and was given the wrong one. When I went back to exchange it I was told they don't do refunds or exchanges even with a receipt and unopened coils. I will not give Clouds one more cent!! I will drive out of my way or order online before dealing with them again. This is not how you conduct business. read more