Can't speak to the store itself as I've still not gone. Been calling several times over 2 days &…read morethey won't answer their phone. No room to leave message either. Last vape shop in town who may have the vape i want. Guess I'll never know & just have to wait till the ones i ordered online come. Edit: Great response. Minus 2 stars. I'm not getting by disabled ass a $50 uber or bothering someone to go 25 min across town to find out you don't have what I want just cause you're the only business in the world apparently who gets spam calls.

ANYONE OUT THERE FRUSTRATED WITH YOUR VAPE SHOP EXPERIENCES? Well, I'm here to tell anyone…read moreinterested that I have found a gem in Burlington, NC! Prime Tobacco and vape has proven to be one of the best vape shops I have walked into in regards to selection, staff attitudes, prices, and knowledge of ALL that they have placed on the shelves....very rare find. ADAM and JAY are there to make the vice retail therapy not only bearable, but a visit one looks forward to... My best friend and I will be back for sure!!!! And.....if you are reading this.... and still decide not to go.......well don't research reviews before picking your spot anymore, because it's wow that's great clearly not effective...

Wonderful staff and products/selection! I would highly recommend speaking to Tanya, as she did…read morefantastic assisting me and getting me exactly what I needed my first time here.

The guy that owns this place is really cool and prices are great. I will always shop hereread more

Havana Phil's is a superb cigar lounge. They know what they're doing, and they do it well. Inside…read morethere's a huge selection with plenty of options to find the most suitable cigar for the occasion. Writing this review is reminding me that I'm due for a visit, but I haven't yet found the right occasion or celebration! Their service is outstanding. The outdoor patio area has plenty of seating with bar service and several good beers on tap. You can count on a Guinness or an IPA. Havana Phil's will take care of you from the first step inside to the last. It's certainly a treat for me to come here, so I'm looking forward to the next visit whenever that'll be in the future.

A buddy flew in from California. The least I could do was drive the hour to see him. Wow was it…read moreworth the drive! Havana Phil's has a great selection of my favourite cigars. They have two indoor lounges (the RP lounge is free, the Davidoff Lounge is members' only), and an outdoor patio which is served by the bar in Davidoff. Everything is great, the service is fabulous, and I've met some really cool people there. It is worth the trip!

Of you are a c I garage aficionado this is a stop you must make when in the NC Burlington area…read more Great prices with deep discounts and if you have served additional discounts added on top of already discounted prices. Plenty of parking, great staff, and in addition to the large humidor, they also have a cigar lounge, other tobacco products and decent wine selection.

Amazing selection and friendly staff. The prices are always in my boathouse. I always walk out…read morefeeling like Tony Montana. Lol

Great customer service. Prices are fairly reasonable. I bought a new SMOK G-PRIV3 and have no…read morecomplaints!

Great service, excellent prices, and an unbeatable selection. The staff is knowledgeable, friendly,…read moreand attentive. Can't best this Vape shop, in my experience best in the Triangle. 10/10

I've had multiple frustrating experiences at this location due to one specific employee, while…read moreevery other staff member has been professional and helpful. The first incident occurred on January 9, when this employee refused to serve me and escalated the situation by calling the police, despite me being calm and simply attempting to make a purchase. I later returned and was served without issue by different employees, confirming there was no legitimate ban or problem with my behavior. However, on January 11 at approximately 2:00 PM, I returned again and the same employee immediately refused to serve me and falsely stated that I am "banned from all locations." This has never been communicated by management, and I was served as recently as the day before by other staff. I simply said "Hi" before she made this statement. This employee is the only person who has ever treated me this way, and her actions are now interfering with my ability to shop at my neighborhood store. It's disappointing, especially because I would prefer to continue supporting this business rather than take my business elsewhere. I hope management addresses this issue, as the inconsistency and hostility from one staff member reflects poorly on an otherwise decent store.

The Glass City delivery service in Greensboro is a joke. Expired products, missed orders, and…read moreignored customers. Systemic changes need to be made. When they mess up your order they say "sorry" and tell you to place another order for a "hook up" of a pre roll they couldn't give away. Glass City has fallen into the walmart category as far as delivery goes. They know you will buy, reguardless of a lack of human respect, so they don't care about customer service, just profits. I gave them 3 different chances after continued mistakes. Beware when ordering delivery.

I was completely out of my element and needed CBD/THC for a cancer patient. They took time to…read moreexplain everything. They were knowledgeable and patient.

I bought a vape pen for $80 (total bill after credit card upcharge and tip was $95). Monica the…read moreclerk told me there was a 24-hour return period. After I got home I discovered that the price I paid was nearly triple what is offered online. I like to support local businesses but not at that cost. I immediately called the store and spoke to Monica. I said I'd need to return it and knew she'd told me about the 24-hour return time. I had purchased it at 1:15pm. I asked her what time I'd need to get it there to get a refund and she assured me TWICE that I could bring it in anytime before closing, and that I did not need to be there strictly within the 24 hours as long as it was returned by the next day. It was more convenient for my work schedule to return it on my way home so I arrived at the store at 4pm. A different clerk was on duty and called the owner who told him I could not have a refund because it was just after the 24-hour limit. I told the clerk what Monica had said and asked him to call her, which he did. I couldn't hear her well but her tone was dismissive and she soon wanted to hang up and did. I talked more with the clerk and asked him to call her back to talk with me. He did and she said she couldn't override the owner and again was dismissive. I was upset at the way I was being treated and it showed. I said nothing rude or inappropriate but was demanding to get my money back, saying that the company should stand behind what their employees tell customers and this was not right and that I would have gone in in the morning had I known what Monica told me was false. I asked the clerk what was next and his answer was: "You leave and if you don't I'll call someone to have you removed." I was horrified at this threat and the terrible customer service. In hindsight I guess it explains the absurd 24-hour return policy. They don't want to offer good customer service so they make it nearly impossible to address issues. Hard to imagine why a business would want to treat customers this way.