7 adults for a birthday dinner. We attempted to use the QT code table ordering system.
This timed out trying to find items/ decuson making and had to start over again.
Specials had to be ordered at the bar. Waited inline for 15 minutes. When asking for the roast chicken special. Was informed it was no longer available, no sign on counter to advise.
Those who managed to order via the QR me&u app received their order within 30 mins. However, those that ordered at the bar didn't receive their order. After 45 minutes of waiting, we flagged down a server and was advised. 'It's probably on its way', then continued away from the kitchen to clear a table.
After 10 mins, that server asked the kitchen. Then, 10 mins later, a manager attended our table and advised that the order had not been finalised due to different ordering methods, and the order will be sorted straight away.
We waited another 15 mins and watched as others got their orders with the same meals, these orders weren't bumped. A member of our party went and asked for the entrees at least. Then, 5 minutes later, the food appeared.
The 2nd round of drinks ordered by app appeared in different glasses, not the same volume as previous glasses.
Food tasted great.
I feel the staff require basic hospo training and requirements to meet the basics. read more