I worked with Leroy from MR and can't say enough. He spent the whole day driving my brother and I…read morearound to many different new homes and tours. He was knowledgeable and patient. He helped do some negotiating for us and we found a great home in our budget. The Marshall Reddick team helped make the process seamless. We had questions after the purchase with warranties and Leeroy helped connect us with the builder to answer all our questions. I would highly recommend working with Marshall Reddick.

I can't say enough great things about working with the Marshall Reddick network for real estate…read moreinvestments. Purchasing an investment property in Texas through Marshall Reddick was super smooth, and having them be my property manager means I don't have to constantly deal with things like lease renewals, annual inspections, and maintenance issues -- Heather Foster's team handles all these things proactively and gracefully. I've also done several of their lucrative private money lending opportunities which I love can be viewed and set up all through their website. As a tech guy myself, being able to do things like that online is a huge plus. I would highly recommend Marshall Reddick for all your real estate investment and property management needs.

They have taken all my rental income for the last four years. They have ghosted me and changed…read morephone numbers. I went to their office address listed online and the new business said, they are working out of their home. They charged me for repairs that were not done on my home. Including an upstairs bathroom. I have a single story home. I contacted the number on the contractor invoice and it turns out it was one of their office employees phone numbers. The contractors address is also not a business but a small residential home. There was a lien put on my home as they told me they had paid our HOA fees from our account but they had not. Please do your homework when looking for a property management. I was living out of state and got taken advantage of.

From the owner: We are the first Real Estate Brokerage in The Woodlands, Texas and have been specializing in:…read more Buyer Representation Seller Representation Home Sales Home Leasing Property Managment

Poor service, poor communication, poor management. At the end they stole money by misreporting…read moreexpenses and refusing to reconcile the error. When I brought it to them directly they then ignored me.

This company is the best and extremely honest, fair and considerate about their residents. Rhonda…read moreis the absolute best and the residential properties are top notch.

Rental Management Group has been so wonderful and accommodating from day one and I truly appreciate…read moreit! That's not often the case.

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

If you are looking for service, then this is not the property manager to use! She always…read morecomplained about having to provide service for the upkeep of the house. She spends more time talking about herself and her own problems, rather than taking care of repairs. Run from this one!

From the owner: ProSolutions Property Management is a full-service real estate management company…read more Our services start from the beginning to the end to ensure that your investment is just that, an investment.

First Key Homes WILL frustrate the hell out of you!! As a private equity firm, tenants are numbers…read moreon a ledger. There is NO personalized customer service. They rely heavily on technology. There is not a week that goes by, something goes unattended. Additionally, they rely heavily on third party outsourcing. Initially, I signed with Bridge Tower management, shortly afterwards First Key acquired the community. Immediately, the property maintenance declined. I do not recommend doing business with First Key.

Absolutely. I'd make it strong and frustrated, but tighten it up so the facts stand out and the…read morereview is more credible. SCAM! BEWARE BEFORE PAYING THE APPLICATION FEE! I only gave 1 star because I had to in order to leave this review. My experience with this company was incredibly frustrating. Before paying the application fee, I was unable to get clear information from anyone about the actual credit requirements or specific qualifications for renting a home. It was only AFTER we paid the application fees and were denied that I was finally able to get more information about their requirements. Even then, getting an explanation was ridiculous. The first agent I spoke with actually told me that the reason for our denial was "CLASSIFIED." Excuse me? This is not a government agency. You are a rental management company, and applicants who have paid fees deserve a clear explanation of the requirements and why they were denied. After escalating the issue to a supervisor, I was finally given more information. Apparently, they require EVERY applicant on the rental application to meet a credit standard that, in our situation, was comparable to what you would expect when qualifying to PURCHASE a home. If everyone already had home-buying-level credit, why would they necessarily be looking to rent? We do NOT have poor credit. Our credit is average, with one applicant actually well above their requirement and the other falling short by only a few points. Despite having superb rental history and MORE than the required income for the home, we were denied based on this credit requirement. My biggest issue is that this information should have been clearly disclosed BEFORE collecting application fees. Had we been able to speak with someone who could explain the actual requirements beforehand, we could have made an informed decision about whether it made sense to apply. Instead, we paid the fees first and learned the critical qualification details only after being denied. BEWARE BEFORE YOU APPLY AND PAY! Ask for the exact credit requirements for every applicant in writing before handing over your application fee. Based on my experience, it felt like collecting the application fee was more important than making sure prospective renters understood the qualification requirements upfront.