We just installed a generator, and the company we had contacted for propane on the day of the…read moreinstallation simply didn't show up - despite our being told that the propane would be delivered "first thing in the morning." They supposedly had an emergency. (See below about how fast they returned my call when I cancelled their service.) I contacted Waltz in a panic and, once they ascertained that we owned our tanks, they were able to get to us the same day and within a few hours and, after ensuring that everything was as it should be with our tanks, filled the tanks. I want to add that - as opposed to the former company, who did not respond to my emergency call inquiring as to where they were and ONLY called me back when I left a message saying they were no longer needed (and they called back seven minutes after *that* message) - each and every time I called Waltz & Sons the calls were answered promptly and courteously and my questions answered. Although I didn't appreciate the former company's "let them eat cake" and "we'll get back to you when it suits us" attitude, I consider that now that we are customers of Waltz & Sons, everything DEFINITELY ended up all for the best! I should add that the people who provided and installed our generator said that they have had a number of dealings with Waltz & Sons and recommended them highly. In addition, months before, I had compared prices for about six propane companies with Waltz coming in as the second least expensive and the company that never showed being least expensive, so paying a TINY BIT more to actually deal with a competent and efficient company that shows up has turned out to be well worth it.

From the owner: We are a family owned and operated business specializing in Residential Propane Delivery and…read moreInstallation since 1996. We service a 50 mile radius of Buxton, ME.

yelp apparently it won't let you leave a review unless you use 85 characters, so after this brief…read moreparagraph, I would just like to say that.... I ordered 500 gallon buried propane tank, it was delivered on time, great service.

My own oil company will not service my furnace. It was overdue to be done. I asked Frederick…read moreBrothers if there was any chance they could expecting to get back a no because I am not a current client of theirs. They didn't hesitate and were there just a few days later. Very professional and much appreciative

Working with Suburban Propane out of Portland is horrible. Their phone system automatically hangs…read moreup after 10 minutes on hold to prevent a build up of customers. Once you get a human after several tries, they promise to have someone in service call you back and you receive no return call. I've called multiple times during May to schedule a tank removal and they have yet to call me back. I've also read that they take months to remove the tanks from people yards in Maine, which is completely unacceptable. Their prices for propane are also significantly higher than other companies in the area. I do NOT recommend using Suburban Propane.

Wife's cousin waiting for 7 days for her delivery, and is bed ridden with back surgery, and when I…read morecall it takes hours for call back, and they say will look into it, and nothing happens, and calling them is a 2 hour call back, maybe, and no results...and her propane is empty...and no one cares

Will not be returning. This was my first time with U-Haul. As a first time customer I did what they…read moresaid and took images of the truck as well as the odometer. I forgot however to submit these images to the link via text and was charged an additional $20 after adding gas to the tank. I called and spoke with the manager who told me I was a HAIRLINE under 3/4 of a tank. In his words I should have submitted the images which I did not and it's out of his control now. I tried to explain and asked for further clarification and he was short with me and told me he had to work with other customers. I went into speak in person which I had requested and he never showed. instead the woman at the front was very kind and helped walk me through to understand. Avoiding a customer when they have a complaint Is just cowardly and unprofessional. Shame on you. You should not be in the position that you're in if you cannot have difficult conversations.

On marginal Way in Portland , Maine. Two people working at the desk right now. 9:38 am. 3/12/26…read more I I came in and asked them if they had any packing for wine glasses and things like that. The not pleasant woman said no nope don't have anything like that. You have to go on line. She was quick , short acted like I was putting her out. There wasn't another customer in the place. I found the dividers and boxes I asked for 10 feet from her. beware other customers they are not knowledgeable about what they sell in their store. Its a shame U-haul pays employees like her to do a good job and she wastes there money and looses customers. The gentlemen working with her wasn't much better. I've never given a review before for any company but that was just too much.

It's a great company with wonderful staff, who actually do care about customer service.read more

I've never left a bad review for any company. And I've been as patient as I possibly can. Until I…read morewasn't. Suburban Propane is abysmal in most ways other than a few nice service techs Our relationship started off okay. They delivered the tanks and came soon after to fill them. Within a few days we smelled propane outside. I didn't overreact. I called my heating guy and we agreed that it was probably due to being super cold and new. The smell dissipated. Almost three weeks later, we had no heat. Our heat guy came and realized there was only 10% fuel in the tanks and it was very cold. He explained that this is not a good combination for our Viessmann boiler. Suburban had us on autofill and were not supposed to let it go below 20%. I called for fuel and, at the time truly considered it an emergency since we had no heat. They promised to call immediately and put an emergency delivery on. One day...nothing. Two days...nothing. On the third day - and after I called a minimum of 10 times - they came back to fill our tanks. I literally had to heat with wood so the pipes wouldn't freeze...but forget about a hot shower. Suburban blamed the boiler. The Viessmann rep disagreed. After the fill, we really questioned why we had burned so much fuel in less than 30 days. Fun fact, the Viessmann actually tells you how much you burn and when. So we pulled the report and quickly learned that we didn't actually use all of the propane. Therefore, there definitely was some kind of leak. I shared that with Suburban and was told "there's never been a leak". My guess is that there was a leak and the tech fixed it and didn't share. There's no other explanation for the huge volume of propane "missing". It gets better. Over the next 2-3 weeks, we lost heat nearly 8 times. Always when it was very cold and in the wee hours of the morning. We woke up to an ice cold house and no hot water. I continued to call our heat guy who studied the failure codes and trouble shot. Eventually the system came back on. Recently, it happened again. He checked the tanks and realized the regulator was frozen. He put warm water on it and the heat kicked on immediately. AND the error code on the boiler was exactly the same as it had been. Appeared that we had a bad regulator. I called Suburban. Mind you...we were entering into what everyone is referring to as an arctic front over the next several days. Two techs came over and looked at the system onside (said it all looked great) and then the tanks and regulator. Corey acknowledged that we needed a new regulator. He promised me he would come back around 5 and install it. Again...we're going into sub zero temps. Much to my surprise (not), Corey didn't show. Nobody called. When I called service at 8 pm I was told they'd look into it. I was absolutely fuming. Again. Bad regulator. No heat. Nobody cares. They suggested I go out periodically and put a nice warm washcloth on the regulator. Hello??? A very nice woman called and apologized. The ONLY time anyone in management has taken accountability. She assured me that Corey got called to another emergency. Somebody didn't have hear. Um.....hello!! Me too. She told me she would make sure it was taken care of in the morning. Guess what? No call. No message. Nothing. At 11:30 I lost my mind and caller again. Nice kid named Andrew answered. I told him I realized this wasn't his fault but I was absolutely pissed. He agreed and told me to hold for a minute. Then Sue got on the phone. In my opinion she will be the demise of this company. She had told me earlier that "regulators freeze. We live in Maine. So you just need to deal with it". I've had propane my entire adult life living in Maine and it's never happened. This conversation with Sue was just as unproductive. I started going through everything they have failed including the lack of service and communication. She asked me to not raise my voice (clearly the wrong person the job give their horrible service record and reviews....cause you have to look hard to find one happy customer - maybe Sue's mom??) I explained that I was at the end of my rope, and I was absolutely sick of their lack of service and attention. And I also said "and now you want me to put a fucking washcloth on my regulator in the middle of the night." well little Miss Sue doesn't like swearing apparently. I wonder who works with all the contractors.? in reality she just doesn't like me because I demand service and explanation. And when they don't call me back, I call them over and over and over. She doesn't like that. She likes providing an answer and and then wants you to go away. She hung up on me. That's fine. It's her prerogative. She then called me back and said I talked to Webber and we have decided this relationship isn't going to work so you have 30 days before we come and take our tanks. That was slightly entertaining, cause I already have a new service lined up in two weeks.

I have used Giroux for a while now. We continued to use them after we moved to our new place…read more They offer auto pay which gives you a discount. Their website is easy to use and it is easy to schedule an appointment. I tend to use the web / email which allows me the chance to send a picture of what I think is wrong so they can trouble shoot. They are very timely with follow up and appointments to get to your house as soon as possible. I like that they will call you around 30 mins out so you don't have to stay home and wait.

Won a 100 gal certificate for their oil. They made us come in to the office to validate it. Said…read morethey would bring it possible in 2 days. 3 weeks go by and no oil??? I checked my tank on each thursday as thats the day they deliver to our area but no oil, no foot prints in snow leading to tank fill??? So i called them and sure enough i was told the delivery was made. No delivery ticket was left, no increase in tank level?? Was told my tank guage must be sticking, ok i thought but whats the chances of the second guage on the second tank next to it being off? They are linked together and both would need to be stuck. Anyways we had the tanks filled today and they work fine. Giroux gave out a certificate to a charity event and never honored it.

I would give ZERO if it was an option! Most unprofessional…read moreexperience I have ever had!! Thankfully, I was at home when this delivery was supposed to occur. As I was getting out of my car, I realized that the delivery person a.k.a. the owner had ripped my gate off my fence. When I asked him if that's what actually happened he said "there was ice there. What was I supposed to do?" Not : "I'm sorry " "It was accidental " "I pulled too hard" But "WHAT WAS I SUPPOSED TO DO?!?!" Perhaps- not deliberately destroy my fence?!? There were indeed other options- including leaving or asking me to open it. Maybe he feels entitled because he's the owner. I was in the driveway when he arrived with my headlights on- as I had just pulled in. However, he never communicated any concerns to me just ripped the gate off. Then accused me of not taking care of my property. Class act !! It may make NO difference to him if I never use his service again- but you can be sure I will share my experience. And thankfully it is all on my security camera as well. I will be sending an invoice for repairs.

Oil prices are fair, online electronic payment options a huge plus, personal service most helpful…read moreand reassuring. Burner service is excellent and fairly priced. Advance recommendations on repairs, replacement parts, and thermostats have avoided problems during the critical cold season. I have been customer for over eight years and plan to continue. Dependability is my main concern, and Maine Heating Solutions comes through. R.P.

Wow! What a chaotic experience I had stopping by Cumberland Farms this Thanksgiving day to pick up…read morea Thursday paper. The placed was packed with a long line. Thank goodness they had two people running the cash registers and it didn't take long for me to work my way to the front of the cash out line. The parking lot was crowded full with vehicles all trying to buy gas or work there way to a parking spot so they can make their way into the store for their Thanksgiving needs. Normally, I would have given Cumbys a 3 rating today, but do to the fact that they offered it's customers a free cup of coffee and the fantastic demeanor of the sales associates I am up in my rating to 4. Way to hire fantastic employees Cumberland Farms.

Store is small and needs some renovation. Coffee is great. Customer service it's excellent!…read moreThe parking lot is small, but the manager said it's due to the small piece of property they have, there's no more room to expand.