If I could give less than a star I would based on my experience with this management company…read more I became interested in one of their properties in spring this year and it took until the beginning of September to get into the apartment. I could barely get in contact with them...I tried various different methods of contact and found the best method to actually reach someone was through Facebook messenger (sad). Every five or six attempts I attempted to reach them was given a response...fortunately for them there was no other locations in the area and i was pushing to get into the area. Fast forward three months after moving in, receive a letter from the landlord that he fired this company because the neighbors that moved in November wanted out of their lease and they had very similar issues as I did. Broken promises, lies, and lack of communication. But if you want them to represent you with those qualities...this is the perfect match. Maybe apartments aren't their forte and they choose to focus on those and rather just focus on the big fish like houses or something...but show some class and respect to people that are interested in properties! Will never work with these people again.

From the owner: Whether you own a large apartment complex with multiple units or a single home that you regularly…read morerent out, you have much to gain from having a property manager run the place. Managing tenants is no easy task, but with PMI Lake Country, you can leave your Canandaigua, NY property in our trusted hands and sit back knowing that all is running smoothly. At PMI Lake Country, our goal is to offer you the peace of mind that comes with knowing that your property is in good hands. We pride ourselves on superior customer service, and we hold ourselves to the highest standards to serve your needs. To learn more about our comprehensive property management services and how they can benefit you, call PMI Lake Country today.

We are not wealthy people. We saved. We enlisted with Sheppard Mosher when we both left Xerox in…read more2007 with modest 401(k) savings. It is now 2019. As we visit our grandchildren outside Rochester every year we also have a sit down chat with our friends at Sheppard Mosher for a snapshot of our position. In what I would describe as impressive results this tight knit group of professionals has managed to protect our capital while we maintain our home in SC and roam the country in new RV's visiting our family and friends. We couldn't be more enthusiastic in recommending this firm for managing treasured assets which we have done with several of our now retiring friends. In a field of semi-competent financial firms large and small we were fortunate to have been guided by unseen hands to this group.

Great people. Very fast service. Nice to wrk with. I worked with Jill. She is especially…read moreknowledgeable and helpful.

Amazing customer service here. Quality people work here who truly have the customer's best…read moreinterests at heart. Dale is especially kind and very knowledgeable in her field.

It should be zero stars, not one. We have our mortgage through them and after experiencing hail…read moredamage, LNB, was absolutely horrible throughout the entire process. We spent weeks after the damage trying to coordinate with insurance and providers to fix our home. This included hours to be available and have to take off work while we get quotes, inspection, etc. This was actually the easy part!!! We received our check from insurance and deposited the check that was signed by the bank as well. From there on our every single thing was a process that included emails and phone calls and time spent to actually get access to pay the providers to do the work. I've spent so much time on this that LNB should be paying me per diem for the hours I'm putting in. We had different providers that we needed to contact with because the roofer does not do siding work. 1st issue - the roof is done and all paperwork and contract are sent to LNB. Can we pay for the roof now? LNB says I have to come into the bank. Thats not exactly convenient due to my schedule so I ask are there alternative ways to get them paid such as electronically considering we are in the 21st century and I was told no until I spoke with the manager. Then there were alternatives but wait! We really are only supposed to give half of the funds out at this time. But what about the roofer? Surely, he should get the full amount. Well it needs to be approved and finally it's approved and the actual money that was sent from the insurance is now in the hands of the person that completed the roof!!! Well done and thanks for taking up my time on this! 2nd issue - hey LNB we signed a contract to do our siding and here are the documents and contract. The siding company needs some money to purchase supplies. Oh geez, thats something I'm going to have to get approved because LNB would need it to be completed to get paid. Ummm, they need some of the money to do the work. Ok, let me see if I can get approval. Again, we don't have money in the account to utilize it and complete the job we have to go through this ridiculous process just to get the work started. They heard back and they can release the money requested from contractor! Hooray! 3rd issue - oh and after the work is done we need to do an inspection. Sure, come on over whenever you want! Oh, but who is paying for this inspection? Well it's $150 and we usually take it out of the insurance funds. Oh, I see. Was that something the insurance coverage put in there to be done? Well, no not specifically. Ok but we are not requesting an inspection and insurance is not requesting an inspection so surely the entity that wants the inspection would be covering this? No, actually if you don't complete the inspection we can hold the insurance funds. Got it! Here's a better idea for LNB. The next time we have an insurance claim on our house and you keep control over the funds I think you should file the claim, coordinate with providers for quotes, schedule the service and compensate them with the insurance money. It's all good. We are currently looking to change our mortgage provider and never walk into one of your banks again. Thanks for the amazing customer service. As you say, "it's all about people"

From the owner: LNB is a full service, community-minded bank that offers a variety of personal and business banking…read moresolutions, including checking, savings, construction loans and mortgages, personal loans, online and mobile banking and financial services. With more than 165 years in the business, LNB is a hometown bank focused on providing exceptional customer service and enhancing the vitality of the neighborhoods in which we live and work. To us, banking is a face-to-face, local and personal experience. Stop into your local branch today, and discover your Hometown Advantage.