They are hired in August 2020 but they did not complete the survey until November. They missed…read moreplaced the work order and then did nothing to correct the delay.

Due to a property line dispute, I had requested a fresh survey of a residence I have owned for…read morenearly fifty years. Freeland and Parrinello accepted the job of FRESHLY SURVEYING the property, but arrived without notice so that we could reaffirm the job order. Consequently, they only searched for and found the existing survey pins that I had already known, including one that was under dispute. The one under dispute had been placed by my neighbor without calibrated measurement, just by eyesight. Dave Parrinello told her her eyesight must be pretty good since she was 'perfect' in her placement. Who needs a survey team if all you need is to eyeball property lines? I asked for an explanation and was told to wait for the map they would provide. I did. It undermined the accuracy of their survey in my mind, and by no means answered the original question for the project, nor enacted the type of fresh survey that I had ordered. So, I wrote a three page letter telling why I had questions and provided an extra one hundred dollars as a gratuity in advance, in order to get the desired understanding of how their work could be accurate when six prior surveys showed different results. They cashed the gratuity but did not provide any answers or understanding as to why their work is deficient in accord to the job request. I am further behind than before they were engaged, insulted in the process and left with a substantial hole in my wallet. I suspect this outfit could do good work if they wanted to do so, but if you want results and understanding when dealing with them, firstly get everything up front in writing and do not pay them until you have satisfaction. I wish I had not been fooled by false hope and assurances. I miss the $550 for only finding existing and questionable survey pins placed by my neighbor, but even more miss the chance to have resolved the problem originally intended.

Julia and her team were wonderful! We toured many homes, made many offers, and even had to back out…read moreof a contingent offer before finding our home and Julia made it all seem easy. She guided us through the full process as first time home buyers, referred us to fantastic partners (inspector, mortgage broker, etc), helped us navigate using a VA loan in a competitive market, provided encouragement when our offers didn't get accepted, advocated for our best interests, provided great feedback on home repair/reno considerations, and so much more. I really appreciated how her team worked together to accommodate our schedules, and we loved working with her partners Debbie and Brett when she wasn't available personally. We couldn't be happier with our home and are so grateful to Julia and team!

OH.MY.GOODNESS!!! There is nobody like Kelly! My situation was a bit crazy because I was 2 hours…read moreaway and needed an accessible home during the craziest real estate market of my lifetime! Kelly not only previewed a bazillion homes for me but she was compassionate, funny, diligent about my budget and better still... when I finally was able to secure a home, she helped me offer a reasonable price, did the walk through for me and recommended great contractors for my renovations. It was as if I have known her forever. Call her because she will be on your team from the first moment of contact!

They need to rent to people that are on disability that are 65 and older.. it would be much…read moreappreciated if you guys would do that. The housing is not really good so to find a good place and especially a beautiful place in canandaigua would be great. Much appreciated

Our family had to move my dad to assisted living on short notice, and Caring Transitions of…read moreRochester exceeded every expectation. Neil was responsive and accommodating throughout the process. Kristen led the move with exceptional skill, and her team treated my dad with patience and respect during what can be a very emotional time for a senior. They managed the downsizing process thoughtfully and handled his belongings with care, from packing to setting up his new apartment. Their professionalism made a difficult transition much easier for all of us.

I had a lot of anxiety about how I would get the items in my deceased mother's apartment disbursed…read more Karen and her team took care of all the issues and relieved me of all the stress. Great job.

Kyle went over and beyond on the sell of my home in Henrietta. Being in California while the whole…read moreprocess went on, I had to put all my trust in him and I'm glad I did. He kept me in the loop, especially when there were challenges at my property, especially when he raced over at midnight to check on my property. He definitely was a life saver in that moment. I highly recommend him to anyone that is looking for a honest, responsive real estate agent instate or out of state. Great professionalism and communicator!!!

We used Kyle to help us move from Georgia to the Rochester area. I found him using A.I./Grok…read morebecause it ranked him #1 based on positive reviews and responsiveness. As usual, A.I. was spot on! We learned through Kyle that the Rochester housing market is NOTHING like Georgia. Kyle's knowledge of the market and his amazing responsiveness helped us find a home quickly in a very challenging market. Overall, just a nice guy who knows the market and knows what he is doing. An absolute pleasure to to work with from the start to after the sale where he helped with everything from utility set up and even a referral for a back deck contractor! HIGHLY RECOMMEND!

My group and I had a very positive experience. The Keuka Lake property was absolutely gorgeous…read more Fully furnished, clean, and we had an amazing time. Loved the tiki bar, back deck, and hot tub. We blew a fuse and somebody came and fixed it right away. I would absolutely rent again, and recommend to others. We made memories in a beautiful spot! Wonderful house

House was beautiful, but it was bug infested. They turned…read moreour water off, pretending that it was a plumbing issue when they just didn't want us using the outside water the people who run this place are absolutely pathetic, and I'm pretty sure that whoever actually owns the house would be very very disgruntled if they found out the way it was getting handled. This property management company is trash.

Lawn service is adequate but unremarkable. Similar care available for much less and without…read morerequiring prepayment. Fall clean up extremely expensive and poor quality. When told about incomplete work they neither returned to remedy the issue nor refunded part of the payment. Unfortunately, the worst part of the experience was masonry work. They failed to complete any significant work in 14 months and now refuse to refund the money paid. Repeated efforts were made to resolve this but Sam seems to feel he is not bound by normal honest business practices.

In June of 2025, I received an estimate for a driveway install for $8100, which included materials…read morefor 5/8 crushed run gravel totaling $1900 for that material alone. I expected a five week window for the install and five months later it was done. After the installation, I saw that I would be charged $800 for a roller rental yet the driveway was never rolled. They just drove a skid steer back and forth over it. They did admit fault and took the cost of the bill but I also found that the materials used were not what was in the estimate we agreed upon, but that they had used a cheaper material. When I talked to Luke, the crew member leading the job, he assured me they used the proper material. When I sent photos proving them wrong, I received a call from Sam, the owner, who admitted that they changed materials from the original estimate and that those materials only cost $1300. He claimed we still owed full price because his labor costs miraculously went up the exact difference in material prices. He told me that the estimate sent to me, with individual line items stating exact cost to the penny of materials, labor and equipment was just a general idea and that whatever changes they made were irrelevant because I wanted a $8100 driveway and that's what I got! I claimed breach of contract because changes were made from our original agreement and he said he just claimed to install a driveway and that's what I got! Needless to say, I reported them to the Better Business Bureau and he said he didn't care. He just wanted his money. He even admitted that on other jobs they do with landscaping, that they might promise a customer 18 trees or plants installed with so many yards of mulch yet they will only install 15 plants and use less mulch but still charge the same because he only charges by the job, not the scope of the promised upon estimate. So he admitted that he cuts back on materials and still charged people full price! That was his defense! That he cheats customers! He then became irate and accused me of trying to nickel and dime him once the project was done. I am sorry, but $600 material markup is not nickel and dime. It is half a week's pay for me. The job was done in two days and both days I arrived at 2:45 pm, after work, and the site was empty of anyone working, telling me it was a day's worth of work or rather an 8 hr job. He charged me $75 dollar an hour MORE for labor alone since he claimed labor was the price hike. Very shady and dishonest, by his own admission. Buyers beware!!!