I have been a satisfied private client for the past 10+ years. I consistently receive prompt and…read morecareful service. Special thanks to my account manager, Katie Roberts, the most dedicated associate I have encountered at any company.

Highly recommend this bank for a home loan. Excellent service from Jennifer and Tracy. Made the…read moreprocess so easy and very patient with us.

Good rates on credit cards! Savings acct. rates are decent. Customer service is also good, open by…read morephone in late hours as well.

So glad they put a Navy Federal in the STL area. Would love to see more locations around the area…read more This branch is clean and the staff are friendly. There's a rep at a kiosk as soon as you come in the door ready to assist you with getting signed in to speak with the financial services representatives. There are only 3 bank tellers but the lines move quickly. There are two walk-up atms outside. The parking lot is small and easily gets congested. This is a smaller branch so seating inside is limited. I would suggest only brining people in that need to be present.

This location is the best one I've been to. They have more than two tellers most days. And it's…read morehardly ever a long wait. However, this bank is designed with blacks in mind. Unlike other credit unions they offer you nothing in the lobby like coffee water or some sort of snacks. This is because they don't respect the black dollar but probably 95% of the customer base and employees that you see are black. They need to step up the customer service and get the shoes off the necks of the employees so they aren't just text book talking and offer real solutions to problems instead of what massa said. I wish I didn't need this bank in my life but I have no choice in this time in my life.

I'm done with this credit union…read more I use this branch and the one on Forest Park. I have run into issues with checks being held for 7 business days. Expect to beg the manager to not hold you money for 7 business days if you plan on depositing checks of any size over $1,000. The customer service is the worst as well. All calls go to a central call center. There are no direct numbers to the branches. When I called in yesterday, I was #29 on hold and had to wait 40 minutes in order to ask a simple question. But at least they have an app, right? Wrong. The app is useless and doesn't enable check deposits. I am looking for a better place to store my money.

Ok, we know "what's in your wallet?"…read more These little cafes are too cool! They are definitely a must when you're traveling. You can get some coffee with deep cut discounts because you carry a Capital One card. You have to pay for your coffee purchase with that card. Now if you're not a member make sure and sign up? These cafes are for all people's! They offer great little nooks to get away and get some coffee and air. On our journey we stopped in just to see and have some coffee. Fabulous service! The coffee the best! They offer seasonal drinks too ! It's a quaint place and blend . Credit cards and coffee shops, we are odd! They offer free offers in store and other various options for planting trees for your garden and community. We will see how they grow when we get to our new home . Thank you for the best coffee here today and kindness! We know that's which is our wallet.

Did not realize there was a Capital One cafe inside West County Mall, granted this is not somewhere…read moreI frequent but it was good to know that it was here. Concept is interesting - part cafe, part bank, part workspace, part bank. The space is modern and clean, and set up perfectly if you want to sit and get work done. Lots of seating and outlets with free wifi. I didn't get to try the coffee and got the matcha instead which was pretty refreshing. The menu also included light food options like sandwiches and pastries which are convenient if you want something quick. Another big perk is you get 50% off drinks if you have a Capital One or Discover card which makes it a much better value and a reason to come back.

Kathy Harms Mercer is a great banker, and this location is spacious as well. It's a bit hard to…read moreaccess due to Webster Groves construction, but it's okay.

The WORST. They shut off my autopay, making me miss payments & did not contact me. They locked me…read moreout of online banking & tried to gaslight me that they called me. No records of calls or voicemails. You cannot use a credit card for payments, which is ridiculous. The WORST.

We love Irene! She has been with this branch for quite some time, and her experience and dedication…read moretruly show. Irene consistently goes above and beyond to help customers, always taking the time to answer questions, explain options, and ensure everything is handled correctly. She is friendly, professional, knowledgeable, and genuinely cares about providing outstanding customer service. It's employees like Irene who make banking a pleasant experience and keep customers coming back. Thank you, Irene, for all of your hard work and exceptional service. US Bank is fortunate to have you on their team!

I love doing business with this bank! People are so nice and super friendly ! Always happy to help…read morewhenever I come in !

I have been putting off opening an account at a financial institution since I moved back after…read moreCovid, satisfied with my online banking solution. However, sometimes you just need a place you can drop in and get cash or buy currency or do whatever banking business is easier in person. Setting up my account was really easy, they have a good number of locations convient to me, and, most importantly, haven't done anything to anger me (REGIONS).

Always a pleasant experience coming to this bank. The parking lot can get kind of tight if there…read moreare a lot of cars, but there is ample parking nearby in the adjacent lot. They have a couple of drive up teller lanes and a drive up atm outside. You're able to handle all of your banking needs in one spot.

Wow, my experience was really different than those of the people who wrote the other two reviews. I…read morecame in on Thursday to get a cashier's check, and had some of the nicest, most knowledgeable customer service I've ever had at a bank. Shenelle was warm, friendly, and helpful during the whole transaction and didn't even let a brief problem with the card reader change her mood. Then I wanted a $50 bill for my nephew's birthday, and she remembered this at the end of the conversation and wished him a happy one. It was a little thing, but Shenelle's kindness on a day that was extremely stressful for me (between a real-estate closing and a family funeral) went a long way.

Chase has a lot of fine print in their product and service offerings. I didn't get full incentive…read morefor opening an account. Beware.

Chase has been good to me. I've been nervous about big banks, however they have treated me right.read more

Horrible customer service. I had a credit card with them and they were horrific to deal with. I…read morecancelled it and they refused to let me cancel it - claiming I stated it was lost or stolen. That happened again and again. Then they claimed I reported fraud when I did not. Stay far away from Chase Bank. They are horrible to deal with.

Tellers have bad attitudes and are incredibly ghetto. Absolutely unprofessional. I wouldn't…read morerecommend anyone bank here. Employees couldn't be worse.

I was in Mexico at Grand Velas Resort in Playa Del Carmen. On July 17th my wife had a stomach pain…read moreand we called the resort medic in. He was there for literally 5 mins and then had to go to an emergency call for a guy who bumped his leg. The resort told me that would be $130 charged to incidentals. He advised we go to a "hospital" in case it was appendicitis. When we arrive we are asked for insurance info and told that they will bill the insurance for the $130 room medic with anything else they do, if anything, and I just need to give them my credit card I used for incidentals and passport to confirm with the resort. I said ok but DO NOT charge my credit card for anything. I was assured they would not but about a half hour later the little guy from the reception came back with a $6,000 auth on my credit card!!!! This was before my wife had even been seen. I told them to remove the charge immediately and then they started saying they wouldn't charge it but bill insurance Monday, if they did anything. I told them again to remove it and I would not be paying. I wrote "don't agree" on the signature line where it asks if I agree to the auth. I made it clear that they were never to even auth my card. We waited an hour before the "doctor" arrive wearing Gucci wedges, a gaudy Gucci belt buckle, and a Gucci purse, not scrubs or a lab coat. She meandered around gossiping with the other staff for another hour before we finally had it and said we are refusing service and leaving. She then came running in saying it was appendicitis and we must have a surgery and they would need my credit card to auth $18,000. I told them absolutely not and they are not to charge my card ANYTHING. We signed a form refusing service and left. Of course, the next morning while at the airport waiting to fly out I check and saw that they never even tried to charge the insurance and instead charged my card $3,700!!! For what?! We flew home and went in to the hospital locally just to be sure it wasn't appendicitis and it WASN'T. The hospital here in the USA found nothing wrong and said the stomach pain was likely something bad she ate. I called US Bank immediately and report the fraud. I was assured that it would be removed since I had proof, I took a pic showing the auth where I wrote "don't agree" and explained the situation. The case was opened and auto closed saying they had my card so it was valid. I called and had it reopened explaining again what happened, that rep also assured me this would be reopened and handled. I was called again asking for more information from a yet a different rep and sent the copy of the auth receipt where I wrote "don't agree". It was closed again saying there was "proof of service" I called YET AGAIN and had the case reopened. Yet another new rep called again asking for more info on a Friday and I tried to call back the next Monday. They said they would reopened the case. It was never reopened and I also had asked for this "proof of service" they never communicated further. I then opened a Better Business Bureau complaint against US Bank. They refused to reply and said they'd mail correspondence. They just mailed copies of the letters saying they opened a case and then closed the case for the three times it happened. No proof and no new info. I wrote a letter to the "office of the president" at US Bank saying the charge must be removed from my acct. All I was asking for was the charge removed and I would forget the time and stress that this has caused. I get a call on December 1st from a rep named "Jabey" which she pronounced jah-b-eh. I explained the situation again to which she repeatedly and belligerently replied that they had my card and ignored any proof I provided saying it was too late to open a case and I would have to basically sue them. I let her know I would be calling the comptroller of currency, attorney general, and pursue any further legal action until I'm made whole, which would include the nearly 6 months of stress, pain, and suffering this has caused. She couldn't be bothered with anything else and was more occupied with the child whining in the background. I guess the "office of the president" is working from home still and watching children while "working". Total disappointment with US Bank leaving me hanging for an unauthorized transaction after being a customer for nearly 13 years and always paying my card in full and on time!