Tellers have bad attitudes and are incredibly ghetto. Absolutely unprofessional. I wouldn't recommend anyone bank here. Employees couldn't be worse. read more

I was in Mexico at Grand Velas Resort in Playa Del Carmen. On July 17th my wife had a stomach pain and we called the resort medic in. He was there for literally 5 mins and then had to go to an emergency call for a guy who bumped his leg. The resort told me that would be $130 charged to incidentals. He advised we go to a "hospital" in case it was appendicitis. When we arrive we are asked for insurance info and told that they will bill the insurance for the $130 room medic with anything else they do, if anything, and I just need to give them my credit card I used for incidentals and passport to confirm with the resort. I said ok but DO NOT charge my credit card for anything. I was assured they would not but about a half hour later the little guy from the reception came back with a $6,000 auth on my credit card!!!! This was before my wife had even been seen. I told them to remove the charge immediately and then they started saying they wouldn't charge it but bill insurance Monday, if they did anything. I told them again to remove it and I would not be paying. I wrote "don't agree" on the signature line where it asks if I agree to the auth. I made it clear that they were never to even auth my card. We waited an hour before the "doctor" arrive wearing Gucci wedges, a gaudy Gucci belt buckle, and a Gucci purse, not scrubs or a lab coat. She meandered around gossiping with the other staff for another hour before we finally had it and said we are refusing service and leaving. She then came running in saying it was appendicitis and we must have a surgery and they would need my credit card to auth $18,000. I told them absolutely not and they are not to charge my card ANYTHING. We signed a form refusing service and left. Of course, the next morning while at the airport waiting to fly out I check and saw that they never even tried to charge the insurance and instead charged my card $3,700!!! For what?! We flew home and went in to the hospital locally just to be sure it wasn't appendicitis and it WASN'T. The hospital here in the USA found nothing wrong and said the stomach pain was likely something bad she ate. I called US Bank immediately and report the fraud. I was assured that it would be removed since I had proof, I took a pic showing the auth where I wrote "don't agree" and explained the situation. The case was opened and auto closed saying they had my card so it was valid. I called and had it reopened explaining again what happened, that rep also assured me this would be reopened and handled. I was called again asking for more information from a yet a different rep and sent the copy of the auth receipt where I wrote "don't agree". It was closed again saying there was "proof of service" I called YET AGAIN and had the case reopened. Yet another new rep called again asking for more info on a Friday and I tried to call back the next Monday. They said they would reopened the case. It was never reopened and I also had asked for this "proof of service" they never communicated further. I then opened a Better Business Bureau complaint against US Bank. They refused to reply and said they'd mail correspondence. They just mailed copies of the letters saying they opened a case and then closed the case for the three times it happened. No proof and no new info. I wrote a letter to the "office of the president" at US Bank saying the charge must be removed from my acct. All I was asking for was the charge removed and I would forget the time and stress that this has caused. I get a call on December 1st from a rep named "Jabey" which she pronounced jah-b-eh. I explained the situation again to which she repeatedly and belligerently replied that they had my card and ignored any proof I provided saying it was too late to open a case and I would have to basically sue them. I let her know I would be calling the comptroller of currency, attorney general, and pursue any further legal action until I'm made whole, which would include the nearly 6 months of stress, pain, and suffering this has caused. She couldn't be bothered with anything else and was more occupied with the child whining in the background. I guess the "office of the president" is working from home still and watching children while "working". Total disappointment with US Bank leaving me hanging for an unauthorized transaction after being a customer for nearly 13 years and always paying my card in full and on time! read more

This business is horrible. Called in for a payoff amount, sent in the payment, they received it applied it , then reversed it and applied a payment to next payment due then applied the rest to outstanding balance then sent me a balance due payment. When i called to find out what was going on I was told there was an interest amount due after the payoff amount, I sent them and when I questioned how that can be since the payoff amount was sent in and disbursed to my account. The kicker is that the employee hat quoted me the payoff amount quoted me the wrong amount. read more

Moving from Iowa to St. Louis, I preferred to stay with US Bank. Luckily US Bank has an office or ATM pretty much everywhere in St. Louis, even in grocery stores and some colleges. The staff at the branch on Lindell (which is closest to my house) always greet me when I come inside and are generally very friendly and efficient. I know some people prefer to do business with a local bank, but for the convenience and service, US Bank works for me. read more

This bank never calls you back, especially if you don't qualify for whatever you applied. Banks are generally unfriendly places, because I only go in when there's a problem. Well, I had a problem and needed help, and TONIA WHATLEY worked with me to fix everything. Thank you Tonia! The bank tellers are more friendly here than most places, the waiting period is shorter, and I have had excellent service on "call-backs." If a bank tells you they're going to call you back, they usually don't. The Universal Bankers here will actually call you back. The only drawback might be days of operation. They are generally closed on most holidays, which is when I run out of money (haha). But from a worker standpoint, that's a good thing, so I understand. 3-stars because of poor communication. I would have given it less if not for Tonia Whatley. read more

Worst customer service experience after 20 years of being a customer. I will be looking for a new banking institution. Very disappointing. read more

They seem to value money more then customer sevice. Fail to tell people when signing up about the late advancement fee and $8 daily fee for being under $0 i only gave it 5 stars is because i am trying to get my complaint on here but if i give it a 1 star YELP auto hides it and its a honest review ! read more

I have been a customer with them for at least 8 years. The employees are usually friendly and willing to help. Thanks.

The customer service guy and his manager was rude and condensing. I will never do business with us bank again

We refinanced our home in June of 2016. I was just contacted by my previous employer and was told that US Bank had mailed copies of my W-2s and check stubs to my previous employer! I was mortified!!!! Do not use this bank! This is the most negligent excuse for banking I've ever seen!!! read more