Wow, my experience was really different than those of the people who wrote the other two reviews. I…read morecame in on Thursday to get a cashier's check, and had some of the nicest, most knowledgeable customer service I've ever had at a bank. Shenelle was warm, friendly, and helpful during the whole transaction and didn't even let a brief problem with the card reader change her mood. Then I wanted a $50 bill for my nephew's birthday, and she remembered this at the end of the conversation and wished him a happy one. It was a little thing, but Shenelle's kindness on a day that was extremely stressful for me (between a real-estate closing and a family funeral) went a long way.

Chase has a lot of fine print in their product and service offerings. I didn't get full incentive…read morefor opening an account. Beware.

After going through Hurricane Beryl and being without power for almost 10 days (included the due…read moredate for Mastercard payment) US Bank, St. Louis, MO has frozen my Kroger Mastercard due to late payment. Mind you I DID NOT have WIFI because lack of power from CenterPoint for 9 DAYS and 14 hours! I now cannot buy food that was lost to this Titled Disaster. FYI - I have scheduled the payment but it is not soon enough for them to take the freeze off my account! I also have a good payment history. They are a disgrace to humanity! So, on top of the disaster to my house, yard, neighborhood and city; I cannot feed my family! Thanks for NOTHING Us Bank!!!

COVID update, this branch is essentially closed but the ATM still seems to work.read more

Pure torture here. Always chaos. They some how alway have new people un trained and confused…read moreworking at the bank. manager amber k. Failed and would not accept my deposit because my ID was expired. Just close the bank.

This is not a full-fledged Bank 'Bank of America'. It's just two ATM's inside a small store front…read more You have to scan your BoA card in order to enter the store front. There is no staff at this location. I visit this location frequently because its near my apartment and fairly convenient. And you can access it 24/7. One IMPORTANT THING to note about this BoA ATM location is that it's in a shopping center with a bunch of other stores, including a Schnucks Grocery Store. So at this location, the parking lot is ALWAYS crowded. It's hard to find a parking spot...every time I visit. There are two handicap spots right in front of the BoA ATM entrance. One day when I was in a rush and couldn't find a parking spot...I decided to park in the handicap spot...thinking "hey, I'll only be here for 5 minutes MAX...it'll be ok...and I can keep an eye on my car." Sure enough, 5 seconds after parking, a cop pulls up. I immediately make eye contact with him and he says if you move your car now, I'll let you go....which is exactly what I do. I got lucky. :) HOWEVER, since that incident (and I've never attempted to parking the handicap spots ever again), I've noticed other people trying to pull the same trick. They're in a rush, can't find a parking spot, so they use the handicap parking. And EVERY TIME a police car pulls up and they get a ticket. (How they were able to get away with out a ticket like me...I have no idea?) Anyways, its crazy how often I see the handicap parking/cop car situation happen. Do these cops have nothing else to patrol on Clayton Road but these two handicap parking spots??? So you've been warned, don't try to parking the handicap spot. Even if you're going to be there for 2 seconds...the police will ticket your car!

I've been a US Bank customer for decades based at the Clayton branch, with that branch closing, I…read morewas referred to this branch. What a dump, no outside walk up ATM, inside its best described as "well worn" or perhaps dowdy but that is nothing compared to a branch this size and this location with only one teller on duty. Manager seemed totally uninterested in my complaints, I'm considering other banking options.

Be extremely careful when a teller volunteers to ask their manager if they can get some sort of…read moreapproval in order to free your check up sooner than the standard wait time on a check. This is a scam and will result in the teller stealing your debit information then selling it to someone out of state. A bank teller at the Clayton branch of U.S. Bank did this very thing to me and one of the tellers at this location recently tried to do the same thing, but I told her not to leave the station and to finish my transaction. Informing any of the management at these banks will result in a dead end. You'll also notice U.S. won't even care about this review. Don't trust your money with this bank. Take all of your money out and go to a private bank that actually cares.

My mother had accounts for over 50 years at CNB, she recently passed, so there were a lot of…read morefinancial issues that were difficult to do correctly with her trust. Mesaab Ismail helped my sister and I through every issue. in a difficult time he could not of been more understanding and professional. thanks CNB for having a great staff and thanks again Mesaab!

Extremely happy with Citizens National Bank. I have had my business and personal accounts with…read moreCitizens for 20 years. The staff is always friendly, happy and helpful.

Highly recommend this bank for a home loan. Excellent service from Jennifer and Tracy. Made the…read moreprocess so easy and very patient with us.

Very welcoming. Greeted and offered direction. Will definitely return. Plan to open an account in…read morethe near future.

I opened a checking account at the clyton, forsyth location and no one ever mentioned anything…read moreabout "dormant account fees" I got charged 30 bucks a month until I realized and of course they wouldn't return my money. At BMO bank if an account goes dormant. They simply close out the account and mail a check to the person. Commerce on the other hand prefers to steal money from their customers with fee structuresthat aree absolute nonsense. The staff is always rude, unprofessional to their clients. They don't read you the fine print then charge you for it later. The branch Manager Tina was callous and unsympathetic to the situation. I will never bank with commerce ever again.

I used my debit card at 8 different locations (declined everywhere). I went to the bank three…read moredifferent times, reset the pin each time and they would just keep handing it back saying "nothing is wrong with it". And it get continues to be declined. I'm just going to have to withdraw my money and close my account if I have no way to use the money in bc they can't seem to figure out how to give me a functioning card.

This Bank does not care about people that are disabled and bed bound. They have no sympathy for…read morehelping any of their customers that are stuck in a bed and not tech savvy. As a social worker I called and had to argue my way to a Supervisor. She then took me back to the call tree. After hitting #0; #0; #0; saying Statements; #1; #0; #0;#0 then it hangs up. Nonsense. The Supervisor then said call 1-800-432-1000#0; #0; #0; #9; Lost Card; Debit card; *; *; *; then I will reach an Associate. She said she will report how difficult the phone tree is to reach a person for help.

This bank has so many restrictions and limitations. There is no consideration for the customer and…read moretheir needs. I was told I had to open a bank account just to cash a check that was issued by Bank of America and that it would take a week for it to clear. The customer service has always been bad here at this location. I wish they just go out of business.

Small bank, but friendly staff. I'm glad to have found a shared branch as my bank no longer has a…read morelocation in the STL area. There is an accessible atm outside, and one drive up window. The parking lot is pretty small, you are able to park on the side street if needed.

The staff here are the best. I have never had a company or their staff treat me as well as the…read morestaff at this credit union. My spouse accidently overpaid the gas company by a large amount one year and we were not able to get it returned by the gas company. This was right before Christmas and Sam Helped us out where the loss did not have an impact on the holidays. That was just one instance where they really came through. Victoria is always friendly, ready to assist and has always been very helpful. It is not just Victoria and Sam though, all the staff has been very friendly, respectful and very helpful!