I do not recommend this place. You rarely get through to anyone at this facility, and if you do…read morethey don't pass messages along. Medications were not called in. Lab results were never shared. I had to call repeatedly to get any sort of results. I had labs done in September that I still haven't heard anything about, but it was urgent that I had them done since my numbers were much higher than the normal range for the liver function test. Dr. Robin gave me her personal number since the front desk is good for nothing, but you're lucky if she ever calls you back. It's Dr. Robin's responsibility to make sure these things get done, but she blames her staff. They aren't even open until 5pm like the posted hours state. They put on a pretty face with their office and promises, but all I got was false hope since they don't care about anything but money. The last straw was getting a final notice in the mail when I never got a previous bill. I'm glad my husband and I pulled our records from there. Hopefully we'll have better luck at a different facility.

I will start by saying that Dr. Poe-Zeigler, the sole physician at the practice, seems a very…read moreknowledgeable and caring provider, and I believe she has the best intentions for her patients. Unfortunately, the office and support staff at New Hope are a detriment to her business, and I would NOT recommend using New Hope. My wife and I were undergoing fertility treatment and we have a consult with Dr. Poe-Ziegler, then met with a financial counselor at New Hope to go over all of the anticipated costs of treatment. We proceed with several rounds of IUI, and along the way, experienced several disappointments. These include prescriptions not being called in on time, the office failing to call us with lab results, lack of information from the staff, and general incompetence. With fertility treatments, time is often important when starting medications or getting ultrasounds. My wife was continuously calling the office seeking treatment directives that were supposed to be given to us. You will have to be a strong self advocate here as you will be dropped off their radar. Additionally, we have several billing issues with the clinic. There are services included in the costs we paid to New Hope that we separately received bills for from Lab Corp, even though they were included. This took several more phone calls and my explaining to multiple staff members of their error, and was sometimes fixed and sometimes had to be followed up on as they were not corrected, even though the staff assured me they would be. The last straw, without going into more detail, came with yet another billing dispute, which was apparently misquoted to us by New Hope (yet another point to lack of information/transparency.) After inquiring and speaking to 5 different staff members at New Hope, all of which seemed less than competent enough to resolve this customer service issue despite the multitude of issues we already had, they all said they would get back to me, but never did. I (a male who knew absolutely nothing about fertility treatment before starting at New Hope) even had to explain some aspects of treatment to staff members, who work at a fertility clinic! Then they stopped returning my voicemails and were screening my calls. Eventually I was contacted by a Linda Frederick, was is apparently a consultant for New Hope, who again, failed to provide any resolution and never got back to me when she said she would. Unfortunately, the office here is not capable of successfully running a medical clinic, nor providing any level of customer service, which is a shame as we really liked Dr. Poe-Ziegler and wish her success. Hang around the employees talking for a few minutes and you will certainly catch on to their frustrations as well. Their are several family members working in the office too, which may make it hard for the business to make sure capable people are employed there.

We used their services, fine transaction completed. We completed our last session closed out…read moreremaining debt. Mysteriously get a bill for something years earlier & now they are dragging their feet administratively when allowing us to submit paperwork to close service. "we didn't receive the paperwork", excuse. Seen this before, they billed our CC after they said they received our request to cancel service and would send us a refund check. Never received check. Called bank reporting suspicious billing behavior. Bank agreed, now just received another bill. Do not trust this vendor. Report fraud if you experience it with this vendor. My family frien and wife used their service last year and terminated it after they experienced similar behavior. Protect yourself!

From the moment we stepped foot into the Procreate Newport News locations, we knew we were right…read morewhere we were supposed to be. Dr. Bocca, Tricia, Angela, Diana, Vena, & all of the other amazing staff made us feel heard, comfortable, and confident with their treatment plan. We went through 2 IUI's & 1 IVF cycle - each step of each cycle we were monitored closely & never felt like we were alone. This amazing team gave us our miracle & we owe them all of the praise! If you are looking for an amazing place to begin your journey - this is 100% your place :)

I used VB OBGYN for this last pregnancy. We moved here when I was around 15 weeks pregnant and…read morefinished my care here. They have a rotation of all women doctors and nurse practitioners that you'll see, and I never saw the same one twice. I absolutely loved two that I met, Dr. Randolph and FNP. Javier. Both kind, didn't rush our appointments, answered all my questions, and it felt like they genuinely cared. I can say there were two that I absolutely disliked, from their condescending attitudes to their awful bedside manners. I thankfully never saw them again, and neither were on rotation for my birth. Dr. Butts, whom I didn't see during my pregnancy, delivered my baby. She was great. Very calm, and professional. I actually really liked her, and I'm glad she was the one who delivered my baby. I had a great experience. The front desk girls are helpful and kind, and though some were training, they immediately went and asked others for help when they weren't sure. When trying to make an appointment or reach the office, I wouldn't try calling after 4, because very rarely did I get someone to answer.

Dr Goldstein is an absolute professional and is at top of her industry, very knowledgeable but…read morespeaks to her patients in easily understandable terms. She lays out all options for treatment including pros and cons and even statistics to back up her recommendations. I feel very confident about my gynecological care and prognosis. Dr Goldstein also exudes the traits of compassion and integrity when it comes to confidential and sensitive health matters. I can easily rate Dr Goldstein a 10 out of 5!

This was the worst experience of my life! From the very beginning it was like herding cattle. I…read moreasked to speak with my doctor 3 times and NEVER did. I was told the wrong amount of medicine for 3 days. When I called to ask about it the nurses didn't even know what to tell me. And 3 times my calls werent even returned! I wasn't told how well I was progressing throughout the process. I never met the surgical doctor like I was told I would. I had 9 eggs fertilized. 6 progressed. I went back to have 2 placed, expecting to pay to freeze the rest. It was never brought up. I call FIVE days later, I CALLED THEM, to find out about them and when I paid for the freeze only to be told they didn't make it. No explaination, just they didn't make it. I went in for my pregnancy test and expressed my emotion about how I don't feel like I was treated like a patient but more like a number. One nurse said that they hear that all the time. Another told me that they were understaffed and she was sorry. Not the place to be understaffed! Finally, all I recieved was a insincere phone to tell me that it didn't work and I wasn't pregnant. WORST EXPERIENCE OF MY LIFE. I would never go back there!