This is a very different kind of practice review!…read more
1) First of all, it has stood the test of time -- my opinions have not changed, other than to reflect the positive movement over time as I have adjusted to bi-lateral cataract surgery. You might take some significant positivity from the simple fact that after slightly more than a year from my last visit to the office, I remember the people's names below.
2) I happen to be DEAF -- this means that my EYES are significantly more important to me than they are for hearing people. I NEVER TAKE THEM FOR GRANTED! Any impairment of my eyesight has a super major impact upon my life and my abilities to react with the world around me. My eyes ARE my ears also!!
3) In general, this practice distinguishes itself from others, including hospital based practices, for exceptionally strong, people oriented, very friendly and genuinely caring STAFF!
Lets start with the font desk, LAURA -- she's a gem! The paperwork can be confusing, she takes care of ANY problems so that they never crop up again! She's vivacious and always had a personal comment to make the visit pleasant and actually enjoyable.
Allen -- he's definitely a plus on the office and technical side of the practice! He manages very complex scheduling needs, and manages to rearrange appointments when sudden impact events require changes!! He's also very adept with some of the technical testing machines as well!! He's a very positive guy.
Sam -- he's the chief technician in the office. Sam manages to be super efficient, while being genuinely friendly and open and encourages engagement with his patients. Never fear asking Sam questions! If he cannot answer, he certainly knows who can -- and I suspect he tips 'em off because these others lead their arrival in the exam room with the answers!! This is a major plus for the practice!
Amanda -- she's a part of the technical staff, and closing in on Allen and Sam in terms of her abilities.
The medical staff I interacted with were Drs. Stewart, Dexter and Heater:
Dr. Stewart is a world renown eye surgeon famous for his work with Lions International, the group that referred me to Eye Surgeons of CNY when another practice seriously dropped the ball. This is one busy physician!! Still, he found the time to meet me during my first visit and got to know me a bit -- which honestly, was not expected! It DEFINITELY was appreciated!
Dr. Dexter is the most active surgeon in the practice. He's friendly, engaging, and actually manages to remember personal details from conversations not part of the patient chart!! Outstanding!! This man is tops in his field -- and gave me corrections BETTER than 20/20 which have held. I'm in awe of what I can see, which is significantly better than I had been expecting.
Dr. Heater is the practice's Doctor of Optometry. She participates in the pre and post surgical evaluations. Dr. Heater is vivacious, efficient, and very effective with what she does!