I always get fast, friendly service with great deals here. Neat, clean store and I always get help…read morewhen needed.

Didn't have my size in stock but the ladies were able to suggest other options as well as colors…read more Very good customer service!

Staff was friendly and helpful.read more

From the owner: At New Balance Factory Stores you will find a vast assortment of New Balance footwear and apparel…read more We also specialize in personalized one on one service to help you find the perfect fit. Our trained Fit Specialists will expertly assess and determine the best New Balance styles for you.

Poor service, you may be charged more than you agree too. The store apparently can't control this…read more I went to the store this past weekend. I was charged an addition fee for a donation. I thought it was strange as I didn't hit any button to make a donation. At first they didn't see it on the receipt and I had to double check my bank account to see that I was actually charged. I am not happy with how the cashier handled this. In store I asked and they said that it has nothing to do with them. This all goes through the charity. This was without eye contact. Looking down and away, no apology, no follow up or other steps to be taken. The manager overheard, told me I would need to contact the charity and offered to get me the charity's number. It seemed like this happened before. I've contacted the charity and they'd told me I have to contact the location as this has nothing to do with them. I'm unhappy with being charged something I didn't agree to. It wasn't a large amount but the principle. My rating is because I'm upset with how the cashier handled this. There was no eye contact, or offer to find out. Basically I was told and given the body language for not my problem go away. It was nice that the manager overheard but they've already told me they couldn't help. I find it strange I can be charged something at a croc store and they have no control over this.

I tried to call the store at Aurora Farms using the number given in website. Never answered. When I…read morearrived no one said hello.. I asked why they did not answer their phone and they said it never rang.. i called it in the store and it never rang. I asked one of the three women there and she just shrugged and could not care less. Apparently answering the phone is optional. Mia was helpful the other two NOT. I had to ask one of the " staff" to please move so I could see a style I was interested in and he seemed annoyed but eventually moved out of the way. One woman went to help a guy that came in but the one that was workibg there two years ago did not budge, helping was not on her agenda. Be sure to know what you're looking for because no one ever says thank you or hello.

Anytime I have been into the store they have been extremely kind and helpful! If they do not have a…read moresize they always offer to ship to your house or to the store. Kathleen recently helped me, and she was extremely helpful ! Not to mention all the great sales they have:)

The store was impeccably clean, all the sizes were in their proper places and plenty of footies…read morearound. I found the perfect heel and comfort level but of course not in my size. But I was in luck I was able to order them online and they'll be here by Wednesday. And everyone played with my son around the store, got to love great service!

This is where I stock up on my Adidas book bags and stocking caps! Sometimes I find what ai am…read morelooking for in shoes, but skim on kids varieties.

Business hours say open until 9 but i guess thats untrue, drove a half hour and they were closed at…read more7:30 when i got there

A great place to stop at during a road trip. The layout of this outlet is very different compared…read moreto all the other ones I've been to in the past. At first I thought there was only a few stores until I walked to the other side only to find out there were more stores. I actually thought it was cool that they incorporated a small park. It's great for kids while waiting for their parents to finish shopping.

We got helped by the manager, Lina, and all of us left with a perfume we loved! The service was…read moregreat, we all felt like we were working with a close friend rather than a sales associate. 10/10!

The store is always stocked when I visit. The sales are hit or miss in my opinion. Sometimes the…read moremen's hoodies will be on sale with the women's off sale (vice versa).

Haylee Brentin lead athlete helped me and my family so much she went over and beyond and was so…read morenice and kind honestly great person and very professional would highly recommend dealing with her and I honestly hope she gets a raise and higher position because she deserves it because she's genuinely a nice person thank you so much I will be back.