I went to vertical runner on May 13th, I was there about an hour. She said I could not get the…read morecolor (light grey) shoes I wanted so we went online and I picked a cream colored shoe and was forced to pick a second choice just in case. Well, on May 26 my shoes finally arrived and to my surprise they were not the shoes I ordered not even the 2nd choice. She said she could re order them and I thought I'm not going to wait another 13 days for my shoes and hope they send the correct ones. I wrote down some info went home got on the new balance website and actually was able to order the color shoe I originally wanted and they arrived 2 days later, free shipping. Will not be going back there.

The lady that helped me was very knowledgeable. She took her time with me, spending probably around…read more20 minutes or so helping me. My feet feel great in my new shoe's. Will be back. Thank you!

The Customer Service that was Provided by Nelly And His Staff was Excellence Great Shopping…read moreExperience Very Polite staff friendly Highly Experienced in Providing Exceptional Customer Service very knowledgeable in the Fashion industry thanks Nelly for Providing Such a great and pleasant shopping experience

10/10 business. They always look out for me and Zach J. Always takes care of me - I rarely shop…read moreanywhere else in Cleveland, or anywhere for that matter. On and ahead of trends- found some of my favorite pieces and designers just by taking their recommendation. I've been to both locations (W.25 and VA) in Cleveland and both offer large selections and overall relaxed vibe - W.25 is closer so I go there more often. If you ever stop in tell 'em DAD sent you ‍

Absolutely the worst customer service I've ever experienced at this store. The sales ladies,…read morehorrible. They were Confrontational and unfriendly. I walked away for a minute because they were so ridiculous. When I went back towards the checkout, a nice gentleman asked if I needed assistance and I said yes I'd like to check out and he helped me with a friendly smile and kind attitude. Manager in the store Needs to be fired as she has no idea how to deal with the public. The man that helped me, I think one of the only men that works in the store. There was extremely helpful and had a lot of good customer relations ability. The storm was so awful. I will not be going back to it.

Nice store. Clothing, shoes, and accessories for the family are often at discounted prices…read more Columbia is good quality items for the outdoors, and for every day wear. Check out this store when shopping. We purchased snow goggles. The were 25% off.

I had an incredible experience today, finding museum worthy vintage designer sets and phenomenal…read moreshoes! For about 1/5 to 1/10th of retail. This will be a regular stop for me now. People were so nice.

I was very underwhelmed at Blue, Goodwill's "boutique" of supposedly nicer clothing brands. I…read moredidn't see anything that I haven't seen in regular Goodwill retail stores. The price tags were too high (some were even higher than you could have found them at retail for), the selection was awful, and several items were very worn, out of style, or even damaged. I felt like everything was XL, next common was the size Smalls, then Larges, ending with the elusive Mediums. Everything is organized by size, but the method is extremely confusing. The employee who was there was nice, but for half of my visit, I couldn't figure out if she was an employee or customer. After walking around trying to find size mediums, looking baffled I'm sure, I finally asked her if she worked there. I asked her where mediums were and she pointed in a vague direction. I eventually figured out that each rack was a different size, or at least I think? Other racks were sorted by color. Maybe eye catching but not practical. When I asked if they had any size 6 shoes, she acted like I was a unicorn with two heads and told me they never ever got a size 6 in. (I've never had trouble finding size 6 shoes, ever.) The store isn't super easy to get to, and make sure you bring some change for the parking meters. Avoid the morning and evening commutes because you can easily get stuck in Downtown Akron among all of its construction. I can recommend 5 local thrift stores that have better items, prices, and services than Blue. It's a good idea in theory, just very poorly executed. (Thinks it's because I'm a size medium with size 6 feet? )

Excellent customer service! Brought a family member here to buy shoes. Thought we would give Lucky…read moreShoes a try since he has a hard to fit foot. Found shoes! Yea! The sales person was very helpful and sized my family member's foot. The sales person also suggested shoes based on what he was looking for, and helped him try on shoes. This store has classic and modern styles. I also noticed a nice selection of UGG, which I plan to get for myself on a near future visit. This is an excellent shoe store with name brand, good quality shoes and professional sales staff. Will be back soon! Need to add that my family member loves their new shoes.

Amazing and knowledgeable service. Quality shoes. Listened to and met my specific needs. If…read moreOllivander sold shoes...

We got helped by the manager, Lina, and all of us left with a perfume we loved! The service was…read moregreat, we all felt like we were working with a close friend rather than a sales associate. 10/10!

A great place to stop at during a road trip. The layout of this outlet is very different compared…read moreto all the other ones I've been to in the past. At first I thought there was only a few stores until I walked to the other side only to find out there were more stores. I actually thought it was cool that they incorporated a small park. It's great for kids while waiting for their parents to finish shopping.

I needed new sneakers. When I walked in the door my old running coach is working here now and he…read moredid an amazing job getting me into two pairs of fantastic running shoes. He told me the sneakers I was in or giving me too much support and my knees have been bothering me so he recommended a different pair of sneakers for me after watching me run and they feel amazing. This is exactly what I want in a shoe store. There's nothing better than having a well educated qualified person helping you get a good pair of running shoes.

I wouldn't dream of going anywhere else for running shoes! Even when I've been away at college, I…read morewait to get new shoes until I come home or I have my mom mail me a new pair. Everyone who works here is more than experienced when it comes to running, some of them are even coaches at local schools! A lot of them run all the local marathons, which is so cool to hear! Almost all of them have given me small bits of advice while they watch me run, and all the advice has been just what I never knew I needed! When you're trying on shoes, they try to give you about three different brands to try. I've been using Saucony Everun Ride 150's, but my high school cross county and track coach who works here recommended some Mizunos to train for my half marathon in. I LOVE THEM! I've only ever used ASICS and Saucony, but I was blown away with my Mizunos when I test ran them. That's another thing! They let you test run the shoes! They always tell you to go outside their store and run some to see how they feel. This has been extremely helpful! Shoes I would have bought had I (not practice ran them) ended up feeling like they were gonna fall off while I ran or pinched my toes. Seriously, I don't think you should go anywhere else for your running shoes! This is your place!

1st; know that we have not visited nor will we or any of our extended family be recommended to…read morevisit this store... We recently moved to OH from GA. My wife has some special medical issues and called our favorite shoe store in GA to find someone here in OH. They Thought - this store might be good to go to; MY WIFE Called the store to ask some questions when the 'owner' grabbed the phone from the employee - rudely told my wife they had NO time to talk to people on the phone or deal with people with special needs. He then hung up on her. I would not take my wife or go to someone who is that arrogant that they would not answer a customer service question on the phone. SO any in store "concern" or service in my opinion would be fake. (By the way- in the past 6yrs; we purchased at least 6pair of shoes from FOOT SOLUTIONS of ACWORTH, GA - our previous shoe store.)

Good service and great product. No more planter fasciitis for me…read more Been 2 years and the recommended shoe is what cured me.