Everyone there is so nice and professional, really good place. You can tell that Traci really cares…read moreabout customers/ people in general. Madisyn is also always a joy to hear on the phone. Five stars !

Traci is available the two times I have needed her. She is quick to get on a claim and make it easy…read moreas possible for the customer. We sure appreciate her being on our side. Highly recommend!

Umpqua has seen us through good and bad times- love this bank. They've been excellent with our car…read moreloans also.

Horrendous! Their Fraud Prevention program is totally dysfunctional. My card was blocked multiple…read moretimes a day at the end of my time there, and customer service took 8 hours to fix my account which I then promptly closed

Great People! always eager to help! Knowledgeable solutions for all my banking issues. Will…read morecontinue banking with them and highly recommend you do as well!!

Yelp is pathetic. Worthless. They routinely take down negative reviews for kickbacks from…read morebusinesses. They are pro business, not pro customer. Anyway, TCB in both Arcata and McKinleyville are horrific. Yelp took down my last review of the massive incompetence and indifference of both the local managers and the 800 number customer service slaves. Besides the indifference and incompetence, I got a different answer every time I called a different banker. It's a clown show they're running - concerned solely with profits, and lip service customer service

Been a member for a decade, tried to get help from their wealth management team and they were…read moreterrible. Forest read from a script and was non-responsive interrupted ignored what I had to say. He claimed paperwork would be there in a few days. It took weeks and he never called me to let me know what was there. So I had less than 24 hours to peruse the paperwork before signing. That's called denial of due process. Overall he was a bully and lazy and let's face it, he didn't tell the truth. His boss Harold was lazy (as is his staff) and did not call to fix this. There was considerable money at stake and their devil May Care attitude lost US Bank my accounts. I don't know if they're lazy or they simply don't care or perhaps they are completely incompetent. I really don't care because I am out of there!

Kenzie was so helpful. A wonderful employee to have!!! Wanted to give her a gift card, but she said…read moreshe was only doing her job. So a BIG thanks via this review

I've banked with U.S. for many years and this is the primary location that I go to. It's centrally…read morelocated, great customer service, and I love the drive through ATM.

Most banks in Texas do not charge customers for notary service. This bank not only charges but…read moretheir fee is insane $12 per signature

FIX THE ATM!! OR GET A SECOND ONE!!!!…read more It is rarely ever working. I have an older phone so I am unable to use the Chase app anymore so I rely on the ATM to be able to deposit my checks on evenings and weekends. So it is EXTREMELY frustrating to go and find that, once again, the ATM isn't accepting deposits. So I have to keep going back, hoping it is fixed or not be able to pay bills on time! Or I go to withdraw money on the weekend, only to find out that the ATM is again not working, so I have to go to another bank to get money and be forced to pay their outrageous fees!! With my bill's late fees and other bank's atm fees, I am actually LOSING MONEY from this bank because their only ATM is so unreliable!!!!

Today I stood in a long line while there were many staff around keeping busy but I am sure that…read moreopening another teller wouldn't have hurt them. There was only one lady, bless her poor soul. Or should I say content soul since she works at the bank hehe I gave this bank one star for the friendly service such as an employee going around to ask if there was any way someone could use one of the two ATMs located inside. I did notice she did not go around person to person starting from the first person in line but instead started in the middle of the line. Why did she do that? A lady in line was going to deposit a check but for some reason she was told she could not do it on the ATMs ?_? Another star was given for the tranquil environment they provided while we waited. Chase has wonderful large windows. I was practicing my patience while I waited to be helped. Thankfully I had no where else to go but imagine those who were in a hurry. Damn! I arrived at the bank for some quarters at 1:16 and left at 1:40pm, phew! I gave this bank another star for being opened compared to the Arcata,CA location while reinforcing social distancing and providing antibacterial gel. Overall I have never had a negative employee experience at the Chase but I think they can improve in some areas too. Such as making more teller stations only three exist and one or two are usually open, having the ATMs provide rolls of quarters, parking space is a bit tight and narrow & having less lights on!

Cannot say enough good things about the manager Lovely and the team of employees at this branch. We…read morehave two business accounts here, two mortgages and a personal savings account. These people are so sweet and personable and professional. Five stars!

I absolutely love banking with Umpqua. They have always been friendly and courteous. Ummm if you…read morehave an issue with their parking, that doesn't help those of us looking for a good bank, saving parking for customers is a standard practice. Even during the coin shortage, Umpqua not once asked if I was a member of their bank, they were happy to take my money and give me the change I needed for laundry, UNLIKE Coast Central Credit Union. I will never bank with those jerks, so much for helping out the community. They were also rude. I've never had a rude experience at Umpqua. I absolutely love Umpqua and I've been banking with them for almost 4 years.

I definitely recommend this insurance company. Sheila Mcknight is wonderful and very helpful. I…read moredidn't. Get to choose her insurance at the end.But I will in the future. The only reason I didn't choose their insurance is that I was pressed for time in buying a house and had to choose another because of the closing date. They really Show that they care and they are trying so hard to get a quote during this hard time for insurance in california. Again I recommend this company highly.

Very disappointed with this place. They never returned my calls or emails and seemed to put little…read moreto no effort in to helping me find insurance for my film production company. I ended up having to find it elsewhere, but was still able to source it locally. You're better off going to Hansen Insurance or sourcing it on the internet. I still haven't received a response from these people and it's been months.