There's a reason Better Business Bureau gives them an "F" rating. Horrible experience on day of service followed by scandalous billing and insurance practices. Eight months since service and can't get them to answer a phone call, much less pay balance due me. read more

BEWARE!! The staff are nice and the office clean, I went here due to its numerous good reviews. It was MISLEADING. I had three fillings completed here, blood got in the filling and they made the decision to finalize the filling anyways. 6 months later all three fillings were cracked and needed to be redone. Dealing with the billing department at Coast Dental has been a tooth-pulling process. Dozens of unanswered calls, voicemails, and emails, and no one will get back to me. I wouldn't recommend this business to anyone. read more

This is absolutely the WORST DENTAL PRACTICE ever. I went in for a cleaning that's covered by my insurance 100% but was refused, being told I needed a "deep cleaning" because I had an infection. No I did not. They claimed I needed more work totaling over $8000. They then left me in a room for over an hour; I had to flag down a tech asking if my cleaning was happening to which they said only if I paid over $1000 for the deep cleaning. I refused and was then informed that I owed an additional $23 for the "extra" X-rays that they needed. I paid them, CASH, and left. 16 months later started get collection agency calls saying I owed them $138 for the "exam" that BTW, IS covered by insurance. They waited until my insurance changed and then attempt strong arm me into paying. STAY AWAY FROM THESE SCAM ARTISTS. And no, I will not pay them for their scam services, they didn't bill in a timely manner.....not my problem. I would give ZERO stars if that were an option. read more

I broke a tooth so I was a new patient. I think this is NOT a legit dentist office. I have good insurance and when they said I would owe $896.00 out of pocket I asked if I could take a picture of the paper to show my husband what we owe to see if we could come up with the money. She grabbed the paper from my hand saying you can't take a picture of that! The doctor wanted me to pay half of the antibiotic prescription right there. There is no professionalism, customer service or empathy if it is a legit practic. read more

Michaela was amazing and really listened to me and my financial situation and went the extra mile to get the dentist to evaluate my case. After many X-rays and photos and discussions we came up with the right decision. I appreciate her human approach and trust her as a friend.Thank you! read more

I'D GIVE THEM "0" STARS IF I COULD Avoid this place. I don't even understand how they are still in business. My first appointment with them a year ago was awful! They said I have a cavity and it wasn't true. They lied to charge your insurance. Very rude and unprofessional people work here. I'm back in Naples and since I have a previous record at this office I decided to give them a second chance. My mistake! I've called them 5 times and speak with 5 different people to make sure they change my insurance and every time I called to confirm the update was not made. A day before my appointment I called to confirm everything is in order and even then they did not update my insurance. The worst dentist ever! Look somewhere else. Don't waist your time read more

I scheduled a basic cleaning. After an hour and a half they "proposed " a deep cleaning. I said no. I scheduled and want a basic cleaning. They refused to do it. The only cleaning they would do was $400 cleaning that my insurance won't cover. This place is a scam. Run!!! read more

They told my daughter she had 4 cavities and tried to charge over $700 with insurance for it. We got a 2nd opinion and she had no cavities at all. read more

I wish 0 stars was an option! Made an appt as a new patient. Showed up for appt only to be told all the computers were down therefore I couldn't be seen ‍! Was told I would be called for a new appointment as soon as the computers were online. Two weeks later I call only to be told the computers were still down. Two weeks later the same. I'm assuming the place went out of business! read more

Terrible office, unprofessional staff and VERY confusing the fact that they DONT have a real dentist in the office just a lot of people walking around. They wanted to charge me 1000$ dolar for cleaning out of my insurance and they tried to sell stuff from amazon... just terrible service in general!!! DONT RECOMEND read more

Very bad service, staff messed up the appointment time, unprofessional. Would not recommend.

Worst run dentist/doctor's office I have ever been. Waited over an hour past my appointment first time and over 35 minutes the second. Second time they did not have the proper materials to perform the procedure even though it was specified in my appointment. Office manager and the dentist just kept coming up with poor excuses and it almost seemed like they were making up things on the go. I will not be returning to this office. read more

I would give no stars if yelp would let me. They are incompetent and wildly over priced. I had a toothache in a the area of a back molar. The dentist took x-rays and told me that I had an infection and that a "deep-cleaning" is all I needed. Of course the "deep cleaning" was very expensive. Frankly I though it was a scam but I was already there and my tooth hurt like hell. They told me the pain would go away. It didn't. The bill was over $300.00. I went back home to Ohio to a real dentist. He did an exam and immediately knew the problem. I didn't have an infection, I had a piece of bone coming up through my gums--a spindle he called it. He removed it and of course the pain was gone. His bill for the exam, full mouth x-rays, anesthetic and extraction was $100.00! I would never go back to Coast Dental-- read more

I don't usually write reviews but I felt compelled to write one today. I've used this dental service and the dental service is adequate. The dentist on call is nice. I am a cash customer and do not have insurance. When I went there for the first time, they encouraged me to pay for their dental "discount program" I am a cash customer and pay the bill in full at the time of the visit. I found out today that they went and put a negative account on my credit for lack of payment. Excuse me.... I pay in full and have no balance. How do I have a bill when I pay in full when I leave???? If there was a balance, why didn't they contact me. I never received a call or correspondence. Instead... they hammered my credit. This is insane. What a scam! read more

The most bizarre experience I've ever had anywhere. After 4 months with delay after delay, I never did get my crown which I had to pay $900 for upfront. The offered to give me $100 to settle. I called MasterCard and they handled it for me. Full refund. A lot of stress for me. read more

My wife and I needed crowns recently and we selected the Naples office because they participate in our Blue Cross Dental plan and their charges for the services are reasonable. We had our services performed by Dr May and Isaac, her dental technician. They work exceptionally well together, have excellent dental expertise and interpersonal skills. We are very pleased with how the crown work was completed. The office staff of Shirley and Jessica are also very helpful. We have moved to Naples from Connecticut and will continue to use this office for all of our dental care. read more

RUN don't walk away from this clinic. Unprofessional!!!!! Change billing codes outside of coverage for their own fault. IN WAITING ROOM 1.5 HOURS read more

It took me 3 days to get in for an emergency visit and then another two days for the repair (DOL filling) that was discovered at the emergency visit. I was seen by (I believe)Juan, hygienist and Dr. Meadows. Juan was very informative and Dr. Meadows was fantastic and very calming. After repairing my tooth Dr. Meadows did a complete exam. I will definitely continue to be a patient of hers. read more

My last 2 visits were with the most unpleasant hygienists I have ever met. And then I showed up for my appointment for fillings that I had scheduled 2 months ago and they were CLOSED. They DID NOT call me to cancel and only posted a hand written sign on their door. I tried to call them and their voice mail was FULL and could not accept messages. Unbelievably terrible customer service... read more

I am always pleased with Dr, Juan Hoaug and the team at Coast Dental. The office is clean and the staff is very friendly. I have never had any problem with any of the work they have done. read more

Don't waste your time or money . Even the nurse warned me not to get work done there. I am still in pain and it cost me a great deal of money; just not very good. read more

Agree, the office is a bit dated (needs to get rid of the fake flower arrangements, etc), but Dr. Mike H was excellent. Unfortunately, my tooth that had a root canal by another dentist several weeks ago had a crack in it, so it had to be extracted. I did not feel any pain at all and the dentist did a super job letting me know what he was doing as he moved along. Overall, I feel the dentist provided exceptional care and expertise. In researching his credentials and that of Dr. Jon Rauch, both attended well regarded dental schools. read more

The staff was super nice and helpful...took time to answer all my questions, unlike my last dentist. Dr. Meadows is very knowledgeable and professional. They did give me the wrong insurance information, though, for my cost for a new crown and steered me to the more expensive one, but I think it was the right crown for me, requiring the least amount of my tooth filed off to put the new crown over, hopefully saving me from having to have a root canal in the future. read more

Dr. Hong and Michaela were absolutely amazing!! They were so efficient and meticulous. By far the best I've had! Amazing!!!!!

Currently, the staff and dental services are excelIent! . My husband and I started going to this Coast Dental Office over three years ago and had extensive dental work done -- all necessary work completed expertly. I read the previous review from last year and I do agree that there was one year of high turnover and canceled appointments. However, presently the staff seems to be stable and we couldn't be more pleased. Dr. Jennifer Meadows just performed a wisdom tooth extraction on me and did so perfectly. She is a competent and kind dentist. Her dental assistant, Michaela, and the dental hygienist, Paul, are both outstanding. We will definitely go back for future dental appointments. read more

I only went here because it was an option under my dental insurance plan. The first two visits were fine but then the dentist quit. OK. New dentist. She left too in a month or two!. Now they haven't had a dentist since the Spring and have cancelled my next 2 appointments. This chain seems to have high rate of turnover in dentists and hygienists. They also gave me a form to sign for my "treatment plan" and told me that there was good news that my insurance company would cover the vast majority of the cost for a crown. I paid my share and had the work done. In reality my plan wouldn't pay for it at all in the first 12 months I was a member so Coast Dental had not done anything but verify that I HAD insurance. Every time I went they would create another kind of "treatment program" to get me to spend more there. I've had decades of good dental care in Boston so I know what it's like and this isn't it. They still don't have a dentist as of today. read more