This PM company has been deeply disappointing as an out-of-state owner. Inherited issues were poorly handled regarding repairs, tenant acquisition, and pest control. Despite a clear WDIR, they contracted Paramount Pest Control for excessive $160 quarterly exterior spraying, while I pay significantly less elsewhere for comprehensive service. Shockingly, the same company that did my initial WDIR (omitting a rat found during escrow) was contracted by myself, yet the owner of the PM, Tiffany Marshall, is in a relationship with Paramount Pest Control's owner, raising concerns about inflated costs. They wouldn't acknowledge the connection in writing.
They violated our contract by charging me $300 for unauthorized housekeeping and $800+ for debris removal. Repair quotes were consistently inflated; I found much cheaper, reputable contractors myself. The property sat vacant for nine months, failing to secure a Section 8 tenant. A break-in occurred (copper wiring stolen, ceiling collapse), and I was notified three days later. Their repair quotes for this were exorbitant, suggesting a full renovation deemed unnecessary by my insurance adjuster. I hired an electrician independently for a fraction of the cost.
The pattern of inflated quotes, the undisclosed relationship with an overpriced vendor, and unauthorized expenses point to potential markups and a lack of fiduciary responsibility, despite no rent collected. Finally, listing the property for sale was slow and required multiple follow-ups.
Unauthorized expenses, inflated quotes, prolonged vacancy, delayed communication, the concerning pest control situation with an undisclosed vendor relationship, and a sluggish sales listing made this a profoundly negative experience. Exercise extreme caution using this PM company. read more