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    Coast to coast

    1.4 (5 reviews)
    Open 9:00 am - 11:00 pm

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    McDonald's - Main Logo

    McDonald's

    1.5(2 reviews)
    2.4 mi

    bro so this worker chelsea gave us attitude when we ordered. and she didnt even get our order right…read morelike i asked for no pickles and mustard and she gave us a dirty look. and we didnt even realise she got my friends order wrong too until we actually got our food. so and we waited like 30 whole minutes for our food and our order was 99 snd she was starting at 2, 3, 5. and after like 20 minutes we asked manager about our food and how we really needed to go cause it was like dark and our mums were already waiting for us and he literally asked chelsea about the order and she said she didnt know but she literally was the one who took our order. the manager literally did it in under 2 minutes. she was so moody whilst taking our order at the counter and when new people kept coming she ignored our order on purpose. the manager was very good but chelsea very bad. bad attitude. she was working on thursday 20th november, 2025 between 4-6pm shift at newcastle-under-lyme town. please fire her im sure others have complaints about her.

    Everyone knows what to expect from McDonald's, so this is not a review about my food. However, the…read morestaff in there need to be trained for their customer service. My food was literally slammed down on the tray, the woman snatched my card whilst paying and it took all my might to not snap at her. She was very rude. Another time being in here, I was served by a guy who had no clue what he was doing, overcharged my card (which is a big thing because I never have any money) and refused to refund me, just offered me food. I obviously declined the offer, I had already purchased enough to feed the 5000 as it was. So he huffed, got the manager involved and I was given a full refund. When my food did come, the chips were cold and so were replaced, if I fancy a McDonald's in the future, I will stick to either Festival Park or Hanley. Wouldn't recommend to anyone if you have had a bad day at work, or just a bad day in general. Wouldn't want to upset anyone.

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    Coast to coast - newamerican - Updated August 2026

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