Mzl dental is the best dental office in Peabody! The dentists and staff are amazing and are very…read morehelpful

Updating my review for a second time. This one is from an overall dental insurance and dental…read morepractice review. I finally resolved the $60 cancellation charge. Visited the office and needed an endo procedure. However the referral was done and not knowing that although they can book the referral the referral could be out of network and it's the customers responsibility to ask the referred office are they within network which makes no sense in my opinion. I accept the cost but what I paid for this referral, although the endo office customer service was great, was very costly. I'm done with this organization. What's done is done and to say it's a customer's responsibility while referring but not making them aware that the office they are referring could be out of network is irresponsible business practice. However I' will need not to worry about this anymore as all future appointments will be canceled. However I feel the dental insurance process and codes are flawed and that is being nice. I will pay my bill to endo and be done with this. This dental process in the end was robbery is my thought. I paid more with one procedure than two years worth of high in network plan coverage.

Brooke is the best hygienist ever. Explains what she's going to do before she does it, so you know…read morewhat to expect. I had a deep cleaning on the right side of my mouth, she was very patient with me answering my questions. I think she saw the panic in my eyes, because she offered me a stress "squeezie", which of course I accepted the offer, and of course it was a tooth squishy. I highly highly recommend this place, once you do, you'll never want to go to another dentist.

Dr. Chao and everyone in his office are fantastic and amazing!!! I live in Middleton, have been…read morehis patient since 2022, and I feel blessed to have received such personalized and compassionate care. I have NEVER waited more than 5 minutes for an office visit. He takes the time to explain in detail every step beforehand, answering every question I had. I love his emphasis on preventative care, as well as his explanations of treatment options, such as when he installed my two crowns and my fillings. All the office areas are pristine and spotless. Total perfection!!! Dr. Chao is a Middleton treasure!!!

Dr. Bailen is one of the best. He is gentle, patient and listens to all your concerns. So glad I…read morefinally found a good, honest, intelligent dentist that puts people first. A nice private setting with only him doing everything start to finish. No assistants or hygienists. 100% of the doctors attention, the whole time, every appointment. I've been through many dentists and very picky about who cares for my teeth. You won't be disappointed here.

YoI am shocked at how childish the Drs at this Office are. We had to leave our prior dentist due to…read morenew insurance. I brought my daughter in and found she had a cavity. They wanted to fill with a dangerous silver filling which I said I wasn't comfortable with. We went back to our prior dentist who agreed with us and filled the tooth (paid out of pocket). Once this office knew we were able to get desired treatment they cancelled future appointments and said they would no longer see my children. The office staff is also really rude and you have to wait a long time in the waiting area